As electric vehicle (EV) adoption continues to grow, independent service providers are racing to build the necessary expertise and infrastructure to cater to this new segment of the market.

Eccles Auto Service in Dundas, Ontario is one such shop that has been proactively preparing for the EV revolution.

Scott and Bruce Eccles share their experience of getting up and running, from installing charging stations to getting training and educating the consumer.

While Eccles Auto doesn’t have a dedicated EV bay at the moment, Scott noted that the volume of EV work simply doesn’t warrant that level of specialization yet. The majority of the work they’re getting and the issues customers are finding are similar to those found on most any other vehicles, including internal combustion engines.

Common issues they’ve encountered include rapid tire wear, suspension component failures and even 12-volt battery problems — typical wear and tear issues that may surprise some EV owners who assume their cars require no maintenance. They don’t realize their vehicle has a typical car battery that needs to be checked.

It’s often a mixed bag of people who understand routine maintenance is still a thing versus those who don’t.

“There’s people who always maintain their car, have done their research and understand that these cars need maintenance. And then there’s those who have been sold the idea that an EV needs nothing,” Scott said. “And educating them is what we need to do — trying to get them to understand. The only thing that changes is how the car moves. Everything else is the same.”

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Auto repair technicians and service advisors confront new challenges and opportunities in a rapidly evolving industry. We surveyed professionals to understand their views on technology, customer behaviour, and what they need to thrive in their careers

Auto repair technicians and service advisors are the lifeblood of the automotive service industry. As the technological and customer service landscape evolves, so too do their roles.

Today, they grapple with increasingly complex vehicle systems, the growing expectations of informed (and sometimes misinformed) customers and the pressure to continuously upskill.

Technicians and service advisors also see where the challenges lie in the business — by working day in and day out in the bays and at the service counter, they can see the unique issues holding the business back and the successes that need to be celebrated.

To understand their perspective, CARS magazine conducted a survey of these professionals to paint a detailed picture of the challenges they face, the aspects of their jobs that bring them satisfaction what they need from employers and partners to succeed and more. We asked general questions of both groups and also had some specific questions just for techs and advisors.

The hope here is that shop owners will be able to review the findings with the understanding that these responses were provided anonymously and possibly more honestly than if these questions were asked directly to their staff. Ideally, shop leaders can take it as direction for where improvements could be made and where they can build on things that work well.

Of note, we asked the same question we ask of shop owners, jobber store owners and counterpros: What’s most important in the jobber/shop relationship? Techs and advisors answered similarly as their shop owners: Availability (64 per cent).

They like their job

The overwhelming majority (82 per cent) of technicians and service advisors said they at least like their job. Most respondents (45.5 per cent) said they love their job.

“Great owner support, great hours. Most fulfilling is when rare parts are found and repairs are done on time and within quote,” one respondent highlighted.

“I get the relatively immediate satisfaction of knowing whether or not I was successful at a repair,” said another. “Doctors and lawyers may take years before achieving the same on a single case.”

And while others praised their employer for a great working environment, they also pointed to challenges in getting customers to understand the work they do.

“Educating people about their cars, the maintenance required to keep them going, explaining required repairs and what can wait,” one explained as an area that needs improvement.

One echoed this sentiment and noted that when customers have unrealistic expectations, rather than pushing back, shop leadership will add pressure on staff to get the job done in the customers’ desired, yet “unreasonable” time frame.

“What could improve is the customers’ understanding that the jobs take time and often we are booking several days out,” they added.

And for one, they summed up the job like this: “It’s a tough industry to stay with your whole life. It’s a roller coaster of emotions. Super highs and super lows. You have to ride with the punches, stay focused and remain calm. But grass is not greener on the other side. Every occupation has its hurdles.”

But things can change for the better. When asked what could be improved, the answers ranged from more respect from male customers towards female staff to heating in the winter and air conditioning and the summer, tool allowances and medical benefits.

They feel respected, too — more than 90 per cent said so.

“What I like about the employer is that he treats the crew fairly. When something goes wrong it is addressed, corrected and moved on,” one respondent explained. “The employer is good a creating work and ensuring there is a place to come to work to.”

Compensation

To hear some experts tell it, the automotive aftermarket is drastically underpaying technicians and service advisors. Low labour rates don’t allow for growth of the shop, nor attracting talent.

But when we put the question of compensation to our readers, 91 per cent said that they’re paid fairly for the work they do.

“I get paid flat rate. As my productivity is high, I can earn approximately 1.5 times my hourly wage on a regular basis, working overtime is available, and even more lucrative,” one respondent explained.

Another was more or less apathetic: “The pay is what it is. Yes, I would like to make more money but, at the end of the day, our wages are comparable with middle-class working jobs. We are not white-collar workers and should never and will never be compared with doctors or lawyers.”

Another felt they were paid fairly by their employer for the work they do, based on their ability to handle the load.

“The employer is open to change in the wage if needed. If the gap is present, they try to shorten the distance between expected wage and actual wage. If there is a large gap that cannot be closed, then a change may be needed,” they commented.

Service advisor insights

We asked a series of rapid-fire questions to service advisors to get their thoughts on certain topics.

All said they understand how to book the schedule for maximum productivity as well as how to gather the best information to ensure a technician can diagnose a vehicle effectively. All algo agreed that they have enough education on vehicle service to effectively advise clients.

One question where there wasn’t universal agreement was on booking the customer’s next service appointment. A minority (43 per cent) said they do while the rest (57 per cent) said they don’t.

Another was on effectively qualifying clients The majority here (57 per cent) said they have been given the education to do so while the rest said no.

When asked to further comment, advisors praised their shop.

“I feel we are generally doing well, we certainly have become more picky when choosing the work that comes in and the customers we want to work with,” one advisor explained.

Others highlighted that their customer service is tops, training courses have helped — along with years of experience doing the job — and they’ve implemented tools like reminders for appointments and for annual safety inspections.

Technician insights

A series of rapid-fire questions were given to technicians as well. And the results may come as a surprise as they go against what some may see as issues in the industry.

When asked if they have enough training to do their job effectively, more than seven in 10 (71 per cent) agreed with the remaining 29 per cent saying no.

The overwhelming majority (86 per cent) said they have the tools in place to do their job effectively.

“I have most of the tools needed to do the physical work, but access to OEM-level diagnostic systems is often prohibitively expensive for a tech, especially in an all-makes shop,” one technician commented. “A tech may need more than one diagnostic tool platform. Shops should bear some of that cost.”

And all agreed that their employer shares the expectations of the job with them.

The one area where there was some disagreement was when asked if they were given enough time to properly diagnose a vehicle — 57 said yes, 43 said no.

The job of a technician and the role of a shop owner is a tough balancing act, one pointed out.

“If we charged accordingly for our time and got paid what we as technicians are worth, we would have no work because the cost of keeping a used vehicle on the road would be far more costly than leasing or trading in every three years,” one tech observed.

They further explained that costs have to be down and wages suppressed for consumers to keep their cars as long as possible. “This way, we make more money over a longer period of time. It just is the way it is. We do not have to fix every repair on every make and model vehicle. We as technicians should be able to pick and choose our battles.”

Committed to the profession

For 82 per cent of respondents, both techs and advisors, they plan to stay in this industry for as long as they can.

For virtually all respondents, it would be a physical issue that would take them away from them job.

“Wear and tear on my body. The older I get the longer it takes to lumber up at the start of the day,” one pointed out.

Another said they would be pushed out because of the lack of respect shown by men to women. “Losing my patience with men who don’t respect a women in the automotive industry,” they wrote.

Another pointed to a variety of reasons. “There are many factors to consider such as employers, customers, the tools needed for basic jobs, the stress caused by the demands of the industry, the loss of the technicians in the field and that causes a vicious circle of overwork.”

Under pressure

For many technicians, the most fulfilling aspect of the job is solving difficult problems. One respondent shared, “I get immediate satisfaction when I see a repair succeed. It’s rewarding to know I’ve made a difference in someone’s day.”

But there’s mounting pressure on them. This is compounded by the rapid pace of technological change in the industry. Keeping up with technology (54.5 per cent) was picked as the top challenge for techs and advisors at work.

One lamented that they’re too far behind the learning curve at the start of each day and it’s difficult to learn as you go.

Another listed everything noted above plus module reprogramming and flashing, theft deterrent systems, CAN bus diagnostics as new tasks to learn.

“Every job is time-consuming, learning how systems work,” they said. “No one can know everything there is to know on every make and model car. It is impossible to get paid for the amount of time learning all this technology.”

Another noted that training is out there — it’s just a matter of finding the time.

“Specific issue I regularly notice is the amount of work to do,” they explained. We are consistently booked 3-4 days out and have more work to do in a day than what seems possible. This is a challenge to keep the jobs moving forward at times.

Concerns about the future

As more advanced systems like ADAS (advanced driver assistance systems), electric vehicles and hybrid vehicles enter the market, technicians must continuously learn and adapt. This is a concern for both groups.

While some are excited about the opportunities that new technologies bring, others worry about the costs associated with staying current. One technician predicted that “this spells the end of the mom-and-pop shop. You need to be at a certain size to afford the tooling and training required for the new technologies.”

Another said they just can’t keep up and they’re frustrated.

“All items will be slowly implemented. Don’t have to fix every repair out of the gate. By the time we figure out and get good at repairing something it’s no longer present and moving on to the next technology. This job is not easy and not for the faint at heart,” they said.

This article originally appeared in the October issue of CARS magazine.

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Darin Guillet has been promoted to regional sales manager for the western region with Wakefield Canada, which manufactures, distributes and markets the Castrol brand in Canada.

He has been with Wakefield since 2011 working in the automotive, commercial/heavy duty and industrial segments.

Before that, Guillet worked in sales management and operations roles in the petroleum industry and is a professional signature lubrication specialist focused in tribology from Southwest Research Institute of Technology. His 36 years in the industry means he carries a vast knowledge of lubricants, Wakefield noted in an announcement.

“Darin brings a growth mindset, results-driven and trusted advisor and coach approach to both our team members and our customers, along with a winning attitude and skillset,” said Shannon Spano, Wakefield Canada’s VP of sales says. “We all look forward to Darin working closely with our customers, earning the Castrol business every day.”

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Novus Glass Hamilton Central has opened its doors, led by owner and operator Jason Russell.

He is the owner of Russell Automotive Repair & Service Inc. and brings more than 20 years of experience to his latest venture

Russell saw the potential to expand his services to meet growing needs in the glass and calibration market. “Performing ADAS calibrations for four years showed me how the glass business could enhance what we already offer,” he said in an announcement. “I saw an opportunity to elevate customer experiences and set new standards.”

Russell’s automotive journey began in high school. His first major project was a 1968 Mustang he built with his now-wife at age 16.

His approach to business is guided by a focus on innovation and community involvement. He supports youth sports through coaching and mentorship

“We believe the youth are the future. Engaging with the community through youth sports not only supports their athletic development but also allows us to teach vital life lessons,” Russell said.

“Jason’s well-rounded repair service business exemplifies what is necessary to stay ahead in the industry,” said Zakari Krieger, Vice-President of Prime CarCare. “His dedication to incorporating windshield repair alongside his calibration services reflects a forward-thinking approach that benefits both customers and the market at large.”

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Rislone has unveiled its new Hy-per Lube High Mileage Treatment Engine Supplement (p/n 34200).

It is designed to improve oil performance to eliminate dry starts, reduce friction and wear, prevent oil breakdown and extend engine life. Its concentrated formula is available in a compact, easy-to-use, and shelf-friendly bottle.

The supplement is a premium additive blend formulated to work with all motor oils, including conventional, high-mileage and synthetic, to make older, high-kilometre and high-performance engines run better and last longer than with oil alone. It’s also suitable for use in manual transmissions, differentials and axles.

Rislone previously offered the supplement in a 946 mL bottle. The company concentrated the formula to reduce the cost without diluting performance and now offers it in a 500mL bottle.

 “Adding Hy-per Lube Engine Supplement to petroleum or synthetic oils turns them into hyper-performance lubricants that deliver heavy-duty protection for all driving demands across a wide range of engine and vehicle types,” said Clay Parks, Rislone’s vice president of development.

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The John Bean Tru-Point advanced driver assistance system (ADAS) calibration tool has been approved for use on Hyundai, Kia and Genesis vehicles.

The calibration tool performs a check of the ADAS-related wheel alignment values and closely monitors each step of the setup procedure, ensuring that OEM safety specifications have been met before an ADAS calibration is performed.

Advanced camera technology ensures that everything is placed correctly so the system automatically compensates for the location of the vehicle. A comprehensive, easy-to-read report provides documentation that the technician has executed all steps required for an accurate calibration.

“We are honoured that the Hyundai Motor Company has approved our innovative Tru-Point ADAS calibration tool for use on its vehicles,” said Nicola Cattabriga, director OEM for Snap-on Equipment. “Since it was introduced, Tru-Point has been a true game changer for shops who perform ADAS repair and service. Our customers rave about its performance and how easy it is to use. We know that dealers and service centers who specialize in servicing Hyundai, Kia and Genesis vehicles will see the advantages of investing in Tru-point for their businesses.”

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Rotary announced a new brand, Rotary Solutions, which was seen for the first time at the SEMA Show 2024.

The new Rotary Solutions brand serves as a single-source solution for shop equipment, resources and training. The new brand comprises several familiar names in vehicle repair and diagnostic service, including Rotary by Rotary Solutions, Forward Lift by Rotary Solutions, Direct Lift by Rotary Solutions and Chief Collision Technology.

“Launching Rotary Solutions at SEMA is the perfect way to showcase our 100-year legacy of pushing the limits on what’s possible in vehicle service,” said Sunny Sanyal, vice president of marketing and customer experience for Vehicle Service Group Americas. “With the combined expertise of our new Rotary Solutions brand, we’re going beyond vehicle lifts and providing expertise and support in new ways to help shops increase revenue and productivity.”

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Automotive aftermarket professionals are naturally concerned about their job security as artificial intelligence capabilities grow. An industry expert recently put minds to ease, explaining that AI is set to boost efficiency in the industry without slashing jobs.

Attendees raised concerned about the impact of AI on job functions within the automotive aftermarket at the MEMA Aftermarket Suppliers Vision Conference earlier this year. In a session focused on AI’s role in the industry, Neury Freitas, partner at advisory firm Roland Berger, acknowledged the interest around the concern and offered insights into how AI can enhance efficiency without significantly reducing the workforce.

“We see that AI is going to definitely help companies improve their efficiency in general,” Freitas observed.

But, he clarified that increased efficiency does not necessarily equate to a massive reduction in jobs within the industry.

“There are clear use cases — you have your service, when you have within the chats or you have your customer center, this is an example [of how] AI with chatbots, they can really help,” Freitas explained

He further added that time to complete work can be reduced at the lower-skilled jobs because AI can help speed things up.

Freitas aimed to demystify the implications of AI on employment, highlighting the demand for more specialized roles. “Yes, in the world, like in the U.S., we will have demand for more specialized jobs, including data scientists. But we as the aftermarket … that’s knowledge proof.”

In other words, there’s a lot of specialized knowledge in this industry. There are many specialists and that’s knowledge that artificial intelligence can’t replace.

He explored what aftermarket companies will need to think about. Freitas specially stressed the importance of a strong IT infrastructure rather than hiring an extensive team of expensive AI specialists.

“You need to have a strong IT infrastructure, you need to have a strong IT group. Again, you do not need to go and hire 20 very expensive data scientists that specialize in AI,” Freitas said.

He cited the high costs associated with AI experts, noting, “The last information I got is like the signing bonus of like an AI expert is around like $1 million. This is what we are talking about; like it’s insane. This is not something that we believe most of them are going to be able to afford.”

Freitas concluded by emphasizing the importance of partnering with specialized experts to effectively implement AI without overwhelming costs. “We need to go in and hire and then finally, openness that they have hired those experts,” he said, advocating for a balanced approach to integrating AI into the automotive aftermarket.

Image credit: Depositphotos.com

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Cost-cutting measures and easing interest rates are offering some financial relief for Canadians, according to the latest MNP Consumer Debt Index.

The index, which tracks perceptions of financial stability, has increased by four points from the previous quarter to reach 89, signalling growing optimism among Canadians regarding their personal finances.

On average, Canadians report having $155 more left over at the end of each month, with total monthly savings now averaging $937 — the highest figure in five years. Notably, the proportion of Canadians who say they are $200 or less away from insolvency has fallen to 42 per cent, the lowest since September 2018.

“While cost-saving behaviours and lower interest rates have positively impacted Canadians’ perceived financial well-being, a significant minority — close to four in 10 — still report being on the brink of insolvency, indicating they are struggling to make ends meet,” said Grant Bazian, president of MNP. “Still, financial pressure is easing, providing individuals with more flexibility to manage their debts and invest in their future.”

Impact of interest rates

Expectations around interest rates also appear to be improving. With the prospect of continued interest rate reductions, 24 per cent of Canadians — a three-point increase from last quarter — now feel better equipped to handle a one-percentage-point rate hike. Meanwhile, more Canadians are feeling optimistic about the future, with 31 per cent expecting their debt situation to improve within the next year, and fewer expecting it to worsen (12 per cent, a 4-point drop).

However, despite these positive trends, concerns remain. Almost half of Canadians (48 per cent) still express anxiety about their ability to repay debt, even in the face of declining interest rates. While slightly fewer Canadians say they would be in financial trouble if rates were to rise, more than half (54 per cent) remain worried about this possibility. Individuals sharing expenses, such as co-habitants (46 per cent) and bill-splitters (44 per cent), are among the most vulnerable to insolvency.

“Although inflation has eased and interest rates have fallen, many Canadians continue to feel the heavy burden of accumulated debt. Despite some relief, the difficult truth is that for those grappling with significant debt, cost-cutting measures alone may not provide the support they need,” Bazian said. “Seeking guidance from a Licensed Insolvency Trustee can be a vital step for those looking to regain control of their financial situation, and bankruptcy is not the only recourse.”

Image credit: Depositphotos.com

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The latest issue of CARS magazine tries to pull back the curtain on how technicians and service advisors in your shops are feeling and what they’re thinking in their day-to-day activities.

The cover feature takes the pulse of those on the front lines as they balance the needs of the customers with the business and how they do their jobs. Technicians and service advisors share their thoughts on this rapidly changing field in a candid manner. Some of the answers may surprise you.

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We also have insights from Greg Aguilera who looks at the challenge of trying to do everything yourself and explores the powers of delegation and other ways to minimize the stress.

Erin Vaughan continues her series on the road to acquiring another shop. She looks at making sure your shop can run without you being there. Your attention will be divided with a second location so she explores how to make sure things continue to run smoothly.

Talent challenges are all prevalent in the automotive aftermarket but Zakari Krieger looks at proactive measures you can take to try and get ahead of the challenges before they become overwhelming.

We were On the Road for Automechankia in Frankfurt, Germany, and the AARO Trade Show and Symposium. We have highlights from both events.

And we have our usual sections, including Letters, News, Class Act By the Numbers and more. So grab your copy or hit this link for the digital edition.

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A recent breakthrough could mean that electric vehicle wireless charging could be just around the corner.

The American Society of Mechanical Engineers reported that the Oak Ridge National Laboratory (ORNL) and Volkswagen successfully demonstrated the first-ever 270-kilowatt (kW) wireless power transfer system, opening the door to EV charging without the need for physical cables.

The 270 kW of power represents the highest wireless charging power ever achieved and could play a key role in shaping the future of EV infrastructure. The success of the project is part of ongoing efforts to improve the convenience and efficiency of EV charging, eliminating the need for cables and plugs.

The system uses a resonant inductive coupling technology, which transfers energy from a coil in the ground to another coil embedded in the vehicle. In addition to high power transfer, the system boasts an impressive 98 per cent efficiency rate, making it nearly as efficient as wired chargers.

According to ORNL, this technology has the potential to drastically reduce charging times, especially for larger EVs such as trucks and buses, without the hassle of handling bulky charging equipment.

“Reaching this level of wireless power transfer represents a huge leap forward,” Madhu Sudhan, principal investigator of the project at ORNL told the society. “This technology could transform EV charging, making it more convenient and accessible for everyday use while maintaining high efficiency.”

Wireless charging could offer significant advantages in the EV industry. It could remove one of the largest barriers to adoption — the inconvenience of physically plugging in vehicles — particularly in urban environments where space is limited and conventional charging stations can be cumbersome.

The American Society of Mechanical Engineers reported that further development will focus on ensuring that the system is scalable for mass production and compatible with various EV models. While significant advancements have been made, widespread adoption of wireless charging will require further standardization across the industry.

In the future, wireless charging systems like the one developed by ORNL and Volkswagen could be installed in parking garages, streets or highways, allowing vehicles to charge automatically without human intervention. This would not only be more convenient for consumers but could also support autonomous vehicles, which may not require manual charging at all.

Image credit: Depositphotos.com

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A recent global survey highlighted how social media is significantly influencing young trade professionals’ passion for their careers, despite ongoing social stigmas and lack of parental support.

The survey, conducted by Dewalt and WorldSkills International, reached out to young trade professionals from 69 countries and regions. It found that social media plays a crucial role in shaping their passion for skilled trades. The survey, which polled participants of the upcoming WorldSkills Competition 2024, aimed to understand the motivations, inspirations, and challenges faced by the new generation entering these essential career paths.

Chris Nelson, chief operating officer at Stanley Black & Decker, parent company of Dewalt, emphasized the importance of this data in advocating for skilled trades.

“We know that if we want to continue to advocate for these essential career paths, we must understand the next generation’s aspirations, motivations, and challenges,” he said. “This data will be vital to those efforts, particularly our Grow the Trades program, which funds vocational training and reskilling programs in construction and manufacturing to support the tradespeople of the future.”

Despite their enthusiasm, young trades professionals still face significant barriers. About four in 10 (42 per cent) of the respondents identified persistent social stigma as a major obstacle, while more than a third (35 per cent) pointed to a lack of parental support.

However, social media is emerging as a powerful tool for changing these perceptions. Three-quarters of the young professionals expressed a desire to use online platforms to raise awareness and visibility for skilled careers, recognizing its potential to inspire others to view these trades as fulfilling and rewarding.

The survey results also underscore the deep passion young professionals have for their trades and their eagerness to share this enthusiasm. This drive is complemented by a strong sense of independence and altruism among younger generations. Almost half (44 per cent) acknowledged that social media played a role in inspiring their career choices, with many being influenced by specific influencers or brands.

Additionally, nearly 70 per cent of respondents reported that their primary motivation for choosing a specific skill was the desire to work with their hands. Forty-four percent cited the desire to make a positive impact on the global community, while 42 per cent noted a willingness to start their own business. Cost-effectiveness and earning potential were also significant factors, with 45 per cent and 53 per cent of respondents respectively highlighting these aspects.

David Hoey, CEO of WorldSkills International, highlighted the need for innovative approaches to connect with young people.

“The findings from our survey highlight that to connect with young people, we need to be innovative and creative on how we present skilled career options,” he said. “It is essential to create diverse role models young people can relate to, use the power of social media to challenge outdated perceptions, and at every turn demonstrate that skilled careers are exciting, viable, and rewarding.”

Image credit: Depositphotos.com

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A new survey found just how important honesty is in the workplace and why it’s essential for success and loyalty.

The Harris Poll Job Insights survey revealed that 96 per cent of job seekers believe that it’s important to be honest with new managers, with 36 per cent considering open communication essential.

Furthermore, seven in 10 (69 per cent) of respondents feel that employees should comfortably discuss personal issues with their managers if it impacts their work. And nine out of 10 (89 per cent) of job seekers agreed that an environment where employees and managers can be honest is crucial for a company’s success. Almost the same number (87 per cent) said they believe that honesty between employees and managers is key for a productive workforce. Promoting honesty may also result in lower employee turnover and increased retention, the results found.

The survey also noted that 82 per cent of job seekers would be more loyal to a company where they feel they can be candid with their managers.

Impact on morale, productivity,  loyalty

Hiring managers agreed, with more than half linking honesty to higher employee morale (58 per cent), productivity (53 per cent) and loyalty (51 per cent). Conversely, when honesty is lacking, employee morale (58 per cent), turnover (49 per cent), productivity (48 per cent) and burnout (48 per cent) suffer.

Honesty is critical in manager-employee relationships, with 61 per cent of hiring managers stating it’s essential for being a good manager. Around 90 per cent of managers believe that employees who can be honest with their leaders are more loyal and productive.

Training needed

Recognizing the importance of honesty, 91 per cent of job seekers value companies that provide managers with training on handling employees’ personal issues. A significant number (86 per cent) believe employees should receive training on managing personal issues to prevent work interference.

Most companies feel they’ve created a space for honesty, with 86 per cent stating they’ve fostered a safe and trusting environment and 80 per cent having systems for constructive criticism. Almost all (95 per cent) of hiring managers believe employees can speak honestly with anyone in the company about their concerns.

Image credit: Depositphotos.com

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AAPEX and the SEMA Show are underway in Las Vegas as part of Automotive Aftermarket Industry Week and the Auto Service World team is there.

In what promises to be an exciting and busy week as always, the team will keep this page updated with news, information and other notes as we come across them. Many companies are unveiling new products, making announcements and otherwise showing off their latest tools, technology and services for the auto care industry.

Many training sessions are scheduled for pros of all stripes, from solving vehicle issues, diagnosis strategies, selling strategies for service advisors and management advice for owners. You can check out our preview of both shows for some of the highlights of what’s taking place.

We’ll update as best we can here on this page — it’s a busy time with a lot happening so there may be delays.

You can also head to our Instagram page. Give us a follow there for more highlights straight to your feed.

Tuesday, Nov. 5

After last night’s opening reception, AAPEX’s opening day started off with the morning keynote. Bill Hanvey, president of Auto Care Association, and Paul McCarthy, president of MEMA Aftermarket Suppliers, kicked things off with an industry update and another push for right to repair support.

NFL broadcaster Erin Andrews took part in a Q&A about how she got into broadcasting, being a woman in a male-dominated field — “If you’re a woman in this industry, you have to love it.”

Andrews then hosted a panel discussion with Ashlee Arnold, vice president, Arnold Oil Company, Brad Beckham, CEO, O’Reilly Auto Parts, Randy Breaux, group president, GPC North America, Philip Daniele, president and CEO, AutoZone and Shane O’Kelly, president and CEO, Advance Auto Parts.

They talked about lessons learned, insights on how to be successful, the importance of putting customers first, dealing with change and more.

“This industry has changed and it’s incumbent on us to change,” said Daniele.

”The pace of change will never be slower than it is today,” O’Kelly, adding that change requires telling the people who are executing change and are impacted by it the why behind the change.

Breaux noted the opportunities AI brings, calling it another tool in the workshop.

Once the clock hit 9 a.m., the doors opened and attendees hit the show floor.

Tood Campau from S&P Global Mobility gave his annual chat on aftermarket trends, covering everything from buyer ethnicity trends, new vehicle inventories, prices, EV trends and more.

A joint forecast looking at EVs and another at e-commerce in the aftermarket were released during the show.

Canada Night was once again held but at a new location: Outside on the Palazzo pool deck. The industry gathered to celebrate, network and hangout.

Wednesday, Nov. 6

The day started off with two big events. The MEMA Aftermarket Suppliers hosted its media and member breakfast and Women in Auto Care held its annual breakfast.

At the MEMA Aftermarket Suppliers, the morning after the U.S. election, politics was a hot topic. Ann Wilson, its head of government relations, noted that vehicle repair costs are tied to concerns over cost of living — and all that ties into right to repair. President Paul McCarthy noted other issues like tariff evasion and further discussed right to repair.

Nathan Shipley from Circana took to the stage for the second general session for his annual Aftermarket Outlook presentation. One item he highlighted was to pay attention to work from home rules from companies and how it may impact leisure travel.

The Women in Auto Care held its awards reception where recognition was given to top women in the auto care industry. Julie Holmes, CEO of Virginia Tire and Auto, won the Women Shop of the Year. RepairPal’s Sheila Sarkozi won the Outstanding Leadership Award. The Lifetime Achievement Award went to Tina Hubbard, president and CEO of HDA Truck Pride.

Thursday night saw an 80s night themed party for the Young Automotive Newtowrking Group. Those under 40 from the aftermarket got together for the biggest meetup the group holds. YANG Mentors were also in attendance, partaking in food, music, dancing and good times.

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A new global survey found significant progress in fleet electrification across Europe, North America and Asia-Pacific, while highlighting the challenges fleet managers face in transitioning to a mixed-energy fleet.

The report, The Commercial EV Transition: Global Insights on a Mixed-Energy Fleet Future from by Frost & Sullivan, commissioned by WEX, outlined crucial findings for businesses managing fleets with both electric vehicles (EVs) and internal combustion engine (ICE) vehicles.

It revealed that while EV adoption rates vary depending on the region, business and fleet type, there is a clear trend toward increased electrification in the coming years. Nearly half of the surveyed fleet managers expect EVs to make up 50 per cent or more of their fleets by 2030.

The transition to a mixed-energy fleet is underway, but the report emphasizes that it will take time. Fleet managers are actively working to accelerate EV integration, but they face several challenges in managing both EVs and traditional ICE vehicles. Key factors such as geographic location, industry specifics and the scale of operations play critical roles in determining the rate of EV adoption.

“The study demonstrates that there is still high ambition to integrate EVs into fleet operations, not just to meet sustainability targets but to enable more cost-effective operations,” said Dr. Jose Pereira, director of Frost & Sullivan’s mobility advisory practice. “However, achieving this transition presents significant challenges.”

The report underscores the importance of expert guidance for fleet managers seeking to create an optimal EV adoption roadmap. These roadmaps must strike a balance between the initial investments required for vehicle acquisition and charging infrastructure and the long-term savings from reduced fuel costs, lower maintenance and extended vehicle life. Additionally, EVs offer enhanced driver satisfaction due to quieter, smoother rides.

However, fleet managers must also contend with new operational challenges as they integrate EVs into their fleets. This includes maintaining EV infrastructure, managing energy costs and coordinating charging payments across various locations. These factors necessitate updates to existing fleet management and payment systems to ensure operational efficiency and sustainability.

The report also identified broader challenges for fleet operators. Fuel costs (67 per cent), operational expenses (66 per cent) and shrinking profit margins (59 per cent) were cited as the top concerns, reflecting the pressure on fleet managers to control costs while transitioning to sustainable practices.

Image credit: Depositphotos.com

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Receiving notice of an upcoming audit can be intimidating. Even planned internal reviews are often a stressful undertaking for auto shops, but shop owners can streamline and reduce hiccups by following a few preparatory steps.

Taking the time to get ready in advance can yield significant savings down the line once the review begins.

1. Review applicable regulations

The first step in audit preparation is to review what regulations apply to the shop. National tax compliance is the most obvious area to address, but it isn’t the only one. Automotive businesses may also need to comply with rules from the Workplace Safety and Insurance Board, OEM warranty audits or other standards.

Recognizing what rules a shop must abide by makes it easier to know what information to compile or what changes may be necessary. Be sure to review provincial regulations, too. For example, Ontario repair facilities must follow the Consumer Protection Act, which includes steps that may not apply in other provinces.

2. Train staff thoroughly

Regardless of what standards a shop must meet, employee training is crucial. Safety regulations, proper financial reporting and compliance with customer rights all rely on following set procedures accurately. Consequently, any inadequate training can produce errors that complicate the audit at best and result in fines or other penalties at worst.

Owners should ensure their onboarding process meets all legal training requirements and leaves little room for confusion for workers. It’s also best to perform regular reassessments and refresher training to avoid mistakes from complacency or forgetfulness. Notifying staff of upcoming audits to remind them of best practices is likewise a good idea.

3. Stay organized

Any audit will also require extensive documentation. The same goes for general compliance, as errors like failing to report certain income can result in fines of $10,000 in some cases. Auto shops can prevent such mistakes and ease the process by becoming more organized in their paperwork.

Make filing proper forms a standard part of the workflow every employee learns about in training. Store files in a dedicated space, ideally with folders to sort them by type and data for easier retrieval. When it comes time for an audit, look through these documents for relevant files and set them aside for faster information sharing with the auditor.

4. Go digital

All this necessary documentation is easier if businesses switch to a digital system. Filling out and storing paperwork is faster on a computer, making staff more likely to perform these crucial tasks. Similarly, it’s easier to organize, retrieve and share files electronically.

Backing up mission-critical information to the cloud is also an important step in preventing data loss, which prevents compliance-affecting mistakes. There are also industry-specific programs available that can automate some documentation and reporting tasks. Automating wherever possible will minimize errors and reduce the workload on workers.

5. Consider Professional Assistance

In some cases, it’s best to turn to an audit professional for help. Business owners who have not followed these best practices in the past, have particularly disorganized paperwork or feel overloaded with repetitive work benefit from hiring a third party to manage compliance and reporting for them.

Organizations may understandably be hesitant about paying for such a service. However, CRA penalties can be as high as $24,000 for some forms of noncompliance, so it may be more affordable to seek professional guidance before risking fines. Third-party help is certainly not always necessary, but it is worth consideration.

Audits don’t have to be a headache

When auto shops prepare ahead of time, they can ensure the audit process is relatively painless. Following these five steps will help any entity in this industry get ready for a smoother, more compliant review. Doing so ensures minimal disruption to normal work and can prevent significant losses.

Devin Partida is the editor-in-chief of ReHack.com and a freelance writer. Devin covers business technology, Fintech and auto tech

Image credit: Depositphotos.com

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Automotive diagnostic tool developer Autel has teamed up with AI software company Revv to introduce an advanced driver assistance systems (ADAS) solution tailored to mechanical repair shops.

This collaboration will see Revv’s ADAS identification platform integrate with Autel’s MaxiSYS IA900 calibration tool, equipping shops with the technology and insights necessary to manage and calibrate ADAS components for today’s vehicles.

The partnership comes as demand for ADAS calibrations in mechanical repairs is rising, driven by the increase in safety and convenience systems in modern vehicles.

 “ADAS identification and calibrations are essential to the mechanical repair and service space to ensure the safe repair of customer vehicles,” said Autel CEO Chloe Hung. “We reviewed several ADAS research platforms, and Revv’s powerful systems identification software and AI-driven workflow perfectly fit our vision for a robust mechanical ADAS solution.

Key benefits of the Autel-Revv partnership include new revenue opportunities, enhanced accuracy and efficiency, improved safety standards and future-proofing for advancing technologies

 “Our collaboration enhances the ability of automotive repair shops to accurately and efficiently identify and perform ADAS calibrations, ultimately ensuring safer vehicles on the road,” said Revv CEO Adi Bathla.

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Cloud shop management system Tekmetric and customer relationship management Shopgenie announced the two companies have merged.

This partnership is set to deliver an all-in-one platform for shop owners across the U.S. and Canada, merging operations management with advanced customer service tools to drive business growth and improve customer experience.

The move could elevate Tekmetric to “unicorn” status — a milestone for companies valued at over $1 billion. Together, the platform aims to give shop owners control over operations, communications and customer engagement from a single interface. Combined, the two companies have a customer base of more than 10,000 shops.

“This combination sets a new standard for efficiency and customer experience in the industry,” said Sunil Patel, founder and CEO of Tekmetric. “At Tekmetric, we are committed to providing shop owners with best-in-class tools to manage and grow their businesses.”

He further praised Shopgenie’s ability to use technology to solve shop owners’ challenges.

“Together, we are building an all-in-one platform that empowers shop owners to attract, retain and serve customers more effectively, driving long-term growth,” Patel added.

Over the next several months, the companies will combine features into a unified system with streamlined access: One platform, one login, and a single contact number for all customer communications. Shops will continue to be able to access Tekmetric’s 70-plus integration options, while Shopgenie maintains support for other shop management system integrations.

Image credit: Depositphotos.com

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Air Lift Company has released new LoadLifter 5000 and Air Lift ProSeries kits for the 2019-2024 Ram 3500 Chassis Cab DRW 2WD & 4WD.

The air spring kits are designed to work with the vehicle’s existing suspension to level the vehicle properly. They put an end to squat and correct frequent issues while towing or hauling, including poor headlight aim, unresponsive steering, body roll and bottoming out. Eliminating these issues allows users to tow or haul with safety and comfort.

The LoadLifter 5000 (PN 57263) offers up to 5,000 lbs. of load-leveling capacity through double-bellow air springs paired with upper and lower roll plates and ultra-high-strength nylon end caps.

The Air Lift Pro Series (PN 93263) is an installer-exclusive kit option that is a variation on the LoadLifter 5000. It features upgraded aluminum-anodized end caps and stainless-steel end cap hardware.

“From smaller half-ton trucks all the way up to 1-ton trucks and beyond, we see frequent issues with towing and hauling no matter the truck’s size,” said Cody Wolgamott, product marketing manager at Air Lift. “We offer products for hundreds of different vehicles to ensure we create a safer and more enjoyable towing experience for everyone, no matter what vehicle they have.”

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SKF Automotive announced its new Hub Bearing Unit (HBU) wheel bearing.

It has a blend of two different types of rolling bearings in one unit, a unique combination of ball and tapered roller elements. The design provides greater strength and is 10 per cent lighter than conventional wheel bearings.

The HBU Ball/Taper Wheel Bearing features low friction capabilities, designed to support the demands of EV pickup trucks and vans, which require low friction and high-speed capabilities. The hybrid nature of this bearing, combining taper bearing and ball bearing elements, allows it to handle increased vehicle weight and performance demands effectively.

The reduction in friction translates directly into increased running miles per battery charge.

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Why Is an MOT Test Important?

If the car fails in its MOT, it is illegal to drive. Nonetheless, you can drive to repairs or to re-test. It also entails there are deeper mechanical or environmental issues with the car. As a result failure should be addressed as soon as possible to prevent further costs on repairs or complete breakdown of the vehicle. In addition, driving without a valid MOT may attract fines, penalty points, and even void your insurance.

Failure in MOT- Consequences

If your car fails its MOT, then you cannot legally drive it- except to a garage to have it repaired or retested, of course. There may also be larger, more serious mechanical issues or environmental ones that can be manifested through a failed MOT, so addressing failures promptly is crucial in order to prevent higher costs of repair and the potential for breakdown. Driving without a valid MOT can result in fines, penalty points, and invalidates your insurance.

Characteristics of a Trusted MOT Garage

While in the process of finding a trusted MOT garage, look out for these attributes that guarantee quality service:

1. Certification and Accreditation

One factor is to look for a certified MOT centre accredited by the Driver and Vehicle Standards Agency. This means that such a garage will meet high standards set by the government, and their mechanics are also trained to be conversant with MOT requirements. A qualified MOT garage takes up the display of the official MOT blue triangle logo, which signifies a garage that has been authorized by the government to carry out the test.

2. Experienced and Qualified Technicians

Skilled mechanics are crucial in MOT testing and general repairs of cars. A good garage will employ technicians who are qualified and experienced in vehicle maintenance and safety testing. This kind of technician can locate problems with accuracy and conduct any kind of repair that might be needed for keeping your car on the road. Experienced mechanics also know the most common failure points, such as brake issues, lighting problems, and tyre wear, helping you avoid these pitfalls with pre-MOT checks.

3. Transparent Pricing

A good MOT garage will always be open about the costs involved: it will let you know how much the MOT test itself costs and, if your car fails, how much money it will cost for repairs. Sometimes, a very low quote is given for the price of the test itself, then outrageous fees are charged if other repairs need to be done. You should be looking out for the garage that quotes transparent prices for all possible eventualities to avoid springing extra charges on you. This assuredness will build trust and show the garage’s commitment to customer satisfaction.

4. Full Pre-MOT Checks and Advisory Service

Many garages will offer pre-MOT checks with a view to getting you through the most common failure points. In a pre-MOT check, your car is checked for critical components that may lead to a failed MOT. This service is beneficial because it means you have an opportunity to update these in advance of the official test, giving you the best possible chances of passing first time. Others also have advisory services to let you know about the wear and tear, which will help you in planning for the future and avoiding surprises.

5. Good Customer Reviews/ Local Reputation

Among the best indicators of an MOT garage’s dependability is how high a regard it is held within the local community. Customer reviews indicate a reliable, professional garage offering good services. Ensure to search for garages with higher consistent ratings and good customer testimonials. Recommendations from friends and family will also be priceless in finding a garage you’ll be able to rely upon.

6. Efficient and Timely Service

A professional MOT garage knows that for most customers, especially those in daily use of their vehicles, time is of essence. Reputable garages organize efficient services and often provide online booking, same-day appointments, or quick turnaround times. That they can do the MOT in a short time and not compromise on quality says much about the reliability of the garage and its concern for the convenience of customers.

The MOT Testing Process: What to Expect

Knowing what happens in an MOT test may better prepare you and realize why certain failures occur. Here’s a rundown of the major components reviewed in an MOT:

• Lighting and Visibility: This comprises things like headlights, brake lights, indicators, and windscreen wipers. All lights should be operational properly, and your view through the windscreen should be obstruction-free.
• Steering and Suspension: This test ensures that the steering on your vehicle is responsive and free from too much wear. Poor suspension makes a car unstable, while improper braking may be more hazardous.
• Brakes: It checks for braking efficiency to ensure your vehicle stops safely. Wear of brake components and hydraulic leaks are checked.
• Tyres and Wheels: Tyres must have at least 1.6mm of tread depth, and wheels must not have any crack or damage.
• Exhaust and Emission: Leakages in the exhaust system, and levels of emission falling within the threshold, reducing pollution to the environment.
• Seatbelts: All seatbelts must be present and undamaged, with no defects to be on. Any car requires seatbelts to increase vehicle safety.
• Fuel System: The fuel tank cap along with the system itself should not allow leakage to occur, mainly reducing environmental hazards and any chances of fire hazards.

This will give you an idea of exactly how you can take care of these components throughout the year, thus reducing the possibility of failing in any of them.

Preventing MOT Failures: Top Failures and How to Steer Clear of Them

The prevention of MOT failures means you will save yourself time and money. Following are some of the top reasons vehicles fail their MOT, along with handy tips to prevent such failures:

• Lighting and Signals: All lights should be regularly checked and any dim or burnt bulbs replaced.
• Tyre Condition: The depth of tyre treads and tyre pressure should be checked once every month. Tyres showing wear or any type of damage need replacement.
• Brakes: If the feel of the braking changes, then it is better to get the brakes checked before going for an MOT.
• Wipers and Windscreen: Make sure that the wiper blades are of good quality, and replace them in case they leave streaks. Repair chips or cracks in the windscreen for they may obstruct the view .
• Emissions: Keep your engine and the exhaust system as clean as possible. Most often, a simple oil change and tune-up can help pass the emission test.

Why It Pays to Invest in Regular Maintenance

MOT tests simply ensure your car is as safe as possible, whereas regular maintenance entails the enhancement of performance and reliability, extending a vehicle’s life. Regular car servicing enables the driver to detect problems early enough, minimizing any risk of sudden breakdowns or expensive repairs.

Some MOT garages do offer combined MOT and servicing packages, and it is normally pretty convenient, saving you oodles of money. You have the benefit of a comprehensive check which encompasses all aspects of vehicle health in bundling such services.

How to Choose a Garage for All Your Needs

A trusted MOT garage should handle your car like a partner. See to it that the garage has extra services related to diagnostic works, repairs, and regular checkups to make them sure about support for you over and above the MOT test. A trusted MOT garage in Chatham makes ownership of the car easy by bringing your vehicle up to standard.

For instance, if you are in Chatham and need a trusted MOT garage, having a trustworthy provider who offers transparent pricing, experienced technicians, and timely service is of paramount importance for peace of mind.

Getting Your Car Ready for the MOT Test

A few preparatory steps will help you before the test so that your chances of first-time passes increase:

• Check All Lights: Ensure that your headlights, indicators, and brake lights are all functioning.
• Check Tyres: Check for depth of tread and visible damage to the sidewalls.
• Clean Your Car: A clean vehicle makes life a lot easier for the mechanic when trying to spot issues, and it may even help pass the test.
• Top-Up Fluids: Make sure the engine oil, washer fluid, and coolant levels are up to the mark.
• Listen for Noises: Obviously strange noises could mean that there is some sort of mechanical problem, so those should be checked out ahead of time.

Final Thoughts

The approach to finding an honest MOT garage in Chatham holds the key to a smooth, hassle-free MOT. From the choice of a certified garage with good and skilled technicians down to a fine reputation- you know your vehicle meets demanded standards on safety and performance. Regular maintenance, timely repairs, and checks prior to MOT save you from common failures. 

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Exploring the Tranquil Art of Journaling and Reading

Journaling can be a powerful tool for unburdening the mind and exploring inner thoughts. It serves as a private space to express emotions, set goals, and reflect on daily experiences. The process can be cathartic and encourage mindfulness and self-awareness.

Reading, on the other hand, allows for immersive escapism. It transports the reader to different worlds, lives, and perspectives, offering a break from the weight of stressors. Whether it’s fiction, non-fiction, or poetry, reading stimulates the imagination and prompts mental rest.

For those looking to expand their journaling into the digital age, engaging with online social casinos can offer a similar form of relaxation and an avenue to connect with like-minded individuals. Gathering and sharing stories while navigating the virtual world provides a modern take on traditional journaling.

Cultivating Serenity With Gardening Endeavors

Gardening is as much an art as it is a pastime. Beyond the beauty that a well-maintained garden brings, it also serves as an act of nurturing. Digging into the earth, planting seeds, and watching nature take its course can be exceptionally grounding and fulfilling.

This outdoor activity connects you with the rhythms of nature, which can have a calming effect on the brain, similar to natural mindfulness practices. As plants grow and bloom, the gardener experiences growth and renewal personally. There is a rewarding cycle recognized in the care provided to the plants and the positive feedback of blossoms and growth.

Maintaining a garden can provide moderate physical activity, which promotes better sleep while improving overall fitness. Moreover, the harvest of fruits, vegetables, or herbs comes with the added benefit of fresh, organic produce for your kitchen.

Melodies To Melt Stress: Embracing Music As A Relaxation Hobby

The power of music to influence mood is well-established. Playing an instrument or simply listening to music can act as a wonderful stress reliever. Learning to play melodies on a guitar or piano can provide a sonic escape and a rewarding skill-building challenge.

Moreover, the act of focusing on music allows one to step away from the day’s concerns. This cognitive shift can lead to a sense of mental freedom. For those more inclined toward vocal expression, singing can be especially liberating, engaging both the body and soul in the process.

The social benefits of music should not be overlooked either. Joining a choir, band, or informal jam session provides an opportunity to connect with others who share your passion. This sense of community is essential for emotional well-being.

Harnessing the Zen of Movement Through Yoga and Tai Chi

The gentle yet deliberate movements of yoga and tai chi are lauded for their stress-relieving benefits. These practices not only strengthen the body but also promote mental clarity and relaxation. Focusing on breath and posture can center the mind, reducing feelings of anxiety.

Yoga’s versatility allows it to be accessible to all age groups and fitness levels. Whether it’s a restorative session or an energetic flow, yoga provides a structured way to unwind. Similarly, tai chi’s flowing movements foster a meditative state, cultivating energy and focus.

Both practices can be done in the privacy of one’s home or community classes. They emphasize connecting with oneself and provide an opportunity to step away from life’s hustle and bustle without needing elaborate equipment or extensive training.

Altogether, these hobbies offer a broad range of activities to suit different interests and lifestyles. From the tactile satisfaction of crafting to the inner peace fostered by yoga and tai chi, they provide diverse pathways to relaxation and fulfillment. Taking the time to explore and integrate these hobbies into your daily routine can be a worthwhile investment in your mental health and happiness.

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Two federal bills key to the automtoive right to repair movement are set to become law in Canada, according to the Automotive Industries Association of Canada.

“AIA Canada is celebrating the passage of Bills C-244 and C-294, which are poised to become law imminently after being adopted by Parliament yesterday,” the group said in an announcement.

The two bills are not specific to automotive right to repair but do make amendments to the Copyright Act. Bill C-244 would allow end-users and third-party repairers to maintain, repair and diagnose products by bypassing digital protection measures but avoid breaking copyright laws. This, according to law firm Torys, would “bolster sustainable consumerism and facilitate accessibility in seeking aftermarket repair.”

This bill was introduced in October 2023. It was initially introduced as Bill C-272 in 2021 but was scrapped that same year due to a fall federal election despite passing first and second reading.

Bill C-294 focuses on allowing different technologies to work together without breaking copyright laws.  

“Both bills amend the Copyright Act and represent a historic step forward in the right to repair movement,” AIA Canada’s statement said.

Copyright and privacy expert Michael Geist has noted that Canada’s exemptions in the act previously didn’t go far enough to allow for a level playing field.

“Canadian anti-circumvention laws (also known as digital lock rules) are among the strictest in the world, creating unnecessary barriers to innovation and consumer rights,” he wrote soon after the introduction of Bill C-294 in 2022.

In mid-October, members of Canada’s auto care industry urged for the passage of both bills during testimony to the Standing Senate Committee on Banking, Commerce and the Economy, citing the importance for Canada’s automotive aftermarket.

As neither bill directly addresses automotive right to repair, the association continues to push for legislation directly tied to the issue.

“These two bills are a step in the right direction and are viewed as a necessary precursor to any right to repair legislation, however standalone legislation will still be needed to help reinforce a manufacturer’s requirement to allow access to diagnostic and repair information, which would address systemic issues around data ownership and ensure consumer choice,” AIA Canada noted.

Image credit: Depositphotos.com

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Whether it’s cost of living, desire for more space or the slower pace, people moving out of cities and into suburban communities has benefits for the automotive aftermarket. However, those living in cities are still key clients for the industry, an industry expert observed.

During the Three Dragons session at this year’s MEMA Aftermarket Suppliers Conference in Detroit, Greg Melich, senior managing director at Evercore ISI, provided the Wall Street perspective of trends taking place in the auto care sector. One of the trends he highlighted was the one that accelerated over the COVID-19 pandemic and saw people leave large urban centres for smaller suburban ones.

To Melich, whether people are driving their personal vehicle or using a ridesharing problem like Uber or Lyft, there’s a vehicle still accumulating mileage and that vehicle still needs to be maintained and repaired. However, people moving to the suburbs means more of a need for a vehicle as consumers generally have to travel farther per trip, be it for work or errands. So customer makeup could be different.

That said, while vehicle usage increases in suburban areas, Melich noted that incomes are generally lower than in urban areas. That means households with more vehicles in their driveways actually have less income than those in urban centres with fewer cars — so lower-income families are spending more on vehicle repair.

“This is one of those unique consumer categories where consumption of units doesn’t go up where incomes are higher in these more densely populated markets,” Melich observed. “So this is an area where having affordable cars that people can drive to get to work is such a key part of the equation.”

As for a tail risk, he pointed to electric vehicles. He noted investors are nervous when it comes to investing in the aftermarket because of the uncertainty of EV lifespan — making these essentially disposable vehicles — and issues around right to repair and if the industry will even be able to repair EVs.

“Because if we can’t fix the electric cars, and we don’t find a way to rebuild them … there’s a risk in 10 years that this industry,” could shrink.

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For Eddie Tso, CEO of Pacer Dynamics Automotive Parts, entering the auto care industry was a natural combination of his professional experience and personal interest in vehicles. Eddie shares his journey from senior management roles in technology and consulting to leading an automotive manufacturing company, and discusses what being part of the Young Professionals in the Auto Care (YPA) Community means to him. 

At a glance:  

Name: Eddie Tso  

Job title and company: CEO, Pacer Dynamics Automotive Parts  

Years in the YPA: One year  

What inspired you to work in the auto care sector?  

My journey into the auto care industry was shaped by both professional ambition and personal passion. After years in senior management roles within technology and business consulting, I felt increasingly drawn to the hands-on craftsmanship I had always enjoyed with vehicles. Growing up, I spent countless hours maintaining and modifying cars and motorcycles, fascinated by how small changes could lead to significant improvements. This passion naturally guided me into the auto care sector, where I could merge my technical expertise with strategic leadership. 

What excites me most about this industry is the balance of tradition and forward-thinking — whether it is the evolution of electric vehicles or advancements in supply chains, there are always new challenges to solve and opportunities to drive meaningful change. 

You are involved in the Young Professionals in the Auto care sector community — what does it mean to you?  

Being part of the Young Professionals in the Auto care sector (YPA) community is about shaping the future of the auto care industry. For me, YPA is about creating lasting, positive change by building connections with the people who truly drive the industry forward. The strength of the auto care sector lies in its people, and that is what makes this community so valuable.  

Through our trusted logistics partners at Ziing, we were introduced to AIA Canada, where I have had the privilege of befriending incredible professionals like Noah Smolders from AutologiQ and respected industry advisor Joe Mercanti. The support from these organizations and individuals has been instrumental in our journey, and it is relationships like these that make YPA so impactful.

What advice do you have for someone starting out in the industry?  

For someone just starting their career in the auto care industry, stay curious and dive into as many areas of the industry as possible. Build relationships early, ask questions, and speak with mentors who can guide you. Do not be afraid to get hands-on and learn the technical side, but also develop your business acumen—it will help you see the bigger picture.  

For those, like myself, coming from another industry, leverage your existing knowledge and skills, but also be open to adapting them to fit this unique space. Auto care has its own nuances, so understanding both the technical details and the market dynamics will be key. Coming from another field gives you a fresh perspective, which can be an advantage if you combine it with industry-specific knowledge.

About the Young Professionals in the Auto care sector 

Young Professionals in the Auto care sector (YPA) is an Automotive Industries Association of Canada (AIA Canada) community comprising of young executives, of 45 years or younger, in the Canadian auto care sector. They support the career growth of young professionals by expanding their network and assisting them in becoming a thought leader in Canada’s auto care industry. 

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A new report points to significant hurdles for electric vehicles (EVs) in appealing to the majority of pre-owned vehicle buyers. This could potentially prolong the lifespan of internal combustion engine (ICE) vehicles and boosting the ICE aftermarket well into the future.

The  Lang Marketing report, EVs Lack Appeal for Many Pre-Owned Buyers, Boosting the Long-Term ICE Aftermarket, highlighted the challenges facing EV adoption considering that 80 per cent of vehicles on the road are pre-owned vehicles in the U.S.

Buyers of such vehicles are not as enthusiastic about EVs as new-car buyers, raising concerns about the long-term viability of the used electric vehicle market, Lang noted.

“”Without a strong market of secondary buyers who will purchase an increasing number of pre-owned Electric Vehicles, sales of new BEVs face strong headwinds, likely causing Internal Combustion Engine (ICE) vehicles to remain on the road longer than is common today,” Lang’s report said.

Here’s a rundown of what its report found.

New vs. pre-owned EV buyers

While EVs, particularly battery electric vehicles (BEVs), have gained traction among environmentally conscious new-car buyers, they remain largely a niche product.

Many new BEV owners are willing to overlook the operational limitations of current EV technology, including range, charging issues, and long-term reliability. However, these factors pose significant barriers to entry for pre-owned buyers, who may not have the flexibility or resources to navigate these challenges.

Range anxiety and charging infrastructure

One major obstacle is range anxiety. Many pre-owned vehicle buyers place greater importance on driving range than their new-car counterparts. While current BEV owners tend to drive fewer miles annually, this is not the case for most used-vehicle buyers. Furthermore, as the report notes, over 75 per cent of new BEV buyers charge their vehicles at home—an option that may not be available to many pre-owned buyers, particularly those living in apartments or lacking the necessary charging equipment.

The report stressed the need for a nationwide fast-charging network to accommodate the growing number of all-electric vehicles.

“Construction of an efficient and convenient charging infrastructure is a massive challenge, and even with strong government support, it will likely not be achieved for many years,” Lang said.

Reliability

Another major concern highlighted in the report is the long-term reliability of BEVs, particularly the cost of battery replacement. With battery replacements potentially exceeding US$6,000, many older BEVs may be scrapped rather than repaired. This is especially concerning to Lang given that the average vehicle on U.S. roads today is nearly 13 years old.

Moreover, some BEVs, like Tesla, may suffer from operational issues linked to relatively minor body damage, a problem that could disproportionately affect pre-owned buyers.

The future of ICE vehicles

Given these challenges, Lang Marketing predicted that ICE vehicles will continue to be a staple of the automotive landscape for many years to come. Their ability to meet critical driving needs — such as long-distance travel, ease of refueling, and performance in extreme weather conditions — ensures that many consumers will hold onto their ICE vehicles for longer.

The report further noted that while EVs will continue to increase their share of new vehicle sales, they may struggle to meet the needs of the pre-owned market. This could pave the way for a “Golden Age” of the ICE aftermarket, expected to extend well past 2040.

Image credit: Depositphotos.com

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Light trucks have extended their domination in the new vehicle market, continuing to account for the vast majority of sales.

At the same time, the luxury vehicle market is retreating, according to data from DesRosiers Automotive Consultants.

New light vehicle sales in Canada grew by 4 per cent in the third quarter of 2024, contributing to a year-to-date increase of 8.1 per cent. However, the passenger car segment continues to shrink, reporting a 10 per cent decline in Q3 and a 3 per cent decrease so far this year.

This shift has resulted in light trucks accounting for a dominant 86.4 per cent of the market, leaving just 13.6 per cent to passenger cars.

One of the standout trends this year has been the continued strength of small mainstream SUVs. Both subcompact and compact SUV segments have posted significant year-to-date gains, with increases exceeding 20 per cent. In Q3, compact SUVs saw rising sales, while subcompact SUVs experienced a slight dip but maintained strong year-to-date growth.

Unexpectedly, DesRosiers reported, small vans — which have steadily lost ground to SUVs over the years — saw a resurgence, posting a 17 per cent increase in sales compared to the same period last year.

But the luxury market is stumbling, proving to be a weak spot in 2024. Combined, luxury segments experienced an 8.5 per cent decline in Q3 and a 2.4 per cent decrease year-to-date. Only compact and intermediate luxury SUVs showed modest growth, up 2.6 per cent and 1.7 per cent, respectively.

Andrew King, managing partner at DesRosiers, attributed this pullback to a combination of high vehicle prices and rising interest rates.

“The luxury segments have seen long-term structural growth over the past two decades as baby boomers accumulated wealth,” King said. “Faced with high vehicle prices and high interest rates consumers have pulled back from luxury in 2024. It will be interesting to see if this is a temporary pause or the start of a longer-term market shift.”

Image credit: Depositphotos.com

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BYD has toppled Tesla as the top manufacturer of electric vehicles in a new ranking released by ABI Research.

A recent competitive assessment by the global technology intelligence firm narrowly placed BYD ahead of Tesla. The assessment provides an in-depth examination of the products offered by 18 OEMs across a wide range of criteria.

The companies evaluated and ranked are categorized into three groups:

• Market Leaders: BYD, Tesla
• Mainstream: GAC Aion, General Motors, Hyundai-Kia, Stellantis, Volkswagen, XPENG, ZEEKR
• Followers: BMW, Ford, Honda, Mercedes-Benz, NIO, Nissan, Renault, Toyota, Volvo

“The EV market is rapidly growing and is the clear future of the automotive industry,” explained Dylan Khoo, industry analyst at ABI Research. “OEMs have had widely differing responses to the EV transition as an opportunity and a challenge; some have fully embraced the technology, while others are being dragged into it against their wishes. This is reflected in their innovation and implementation capabilities,” explains

The analysis was based on nine criteria, segmented between innovation and implementation clusters. These included the OEMs’ battery technology, platform design, coverage of different vehicle segments, and electrified share of sales. BYD and Tesla stand out as the overall market leaders, with electric-only brands from China such as ZEEKR, XPENG, and GAC Aion also notable for their strong performance in the innovation rankings.

BYD, the Chinese OEM, has taken the top spot ahead of Tesla, which scored highly in vehicle range, platform innovation, and fast charging capabilities. BYD, however, significantly outperformed Tesla with its degree of vertical integration and the number of models it offers in different segments.

BYD, however, is not sold in North America as passenger vehicles. Federal leaders in both Canada and the U.S. placed 100 per cent tariffs on Chinese exports of Chinese-made EVs, aluminum and steel.

“The automotive industry is in a state of transition, and this assessment demonstrates the varying capabilities of OEMs as they try to make it through this period and come out on top. In some areas, the new upstart EV brands are a generation ahead of many ‘legacy OEMs’. The incumbents must look to technology solutions providers to revolutionize their capabilities and ensure they can maintain their position as the industry electrifies,” Khoo observed.

Image credit: Depositphotos.com

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A team that knows the value of a customer, puts them ahead and ensures they are what’s important to the business is invaluable when you’re an automotive repair shop.

That’s why Motorcade Industries St. Catharine’s branch is the 2024 Jobber of the Year Award winner.

The customer-centric approach is key for branch manager Shannon Black. She has set a standard for what automotive parts distribution can and should be.

Running a successful automotive parts business is about more than just selling parts, Black explained. It’s about putting the customer first and fostering a family-like atmosphere where employees and customers alike feel valued and respected.

“The big picture is the same: Your customer is the most important part of your day,” she said. “Getting them the parts they need affects their business. And they’re more than just your customer.”

The store has expanded to 15,000 square feet to house the plethora of automotive parts shops need — and drivers make two trips every day to Toronto to get anything else their customers need.

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And to stay focused on their key customers, they don’t accept any retail requests — everything is wholesale.

“Our customer base is on-hoist orders for automotive shops and we don’t really deal with retail at all,” Black explained. “We have a few people we may have dealt with a long, long time ago that might have been at a shop at one time, and maybe they have their own business. But besides that, it’s just professional and wholesale.”

Black’s team of 30 inside staff, seven company drivers and 27 broker drivers serve the entire Niagara region, a large geographical footprint with Lake Ontario to the north and Lake Erie to the south. Being able to serve a diverse group of clients with a large variety of needs means the store has to be able to accommodate all sorts of requests.

And those requests often are fulfilled in six minutes. But they also have to manage expectations.

“I teach these guys to under-promise, over-deliver, but I also teach these guys that and they have rapport,” Black explained. “I’ve probably been talking to a lot of these customers for 30 years, so and I have people on the desk that have the same amount of experience.”

This long-standing relationship with customers is a point of pride for Black, who sees them as more than just clients.

“My main business philosophy is that that person on the other side of the phone is your best friend,” she said. “They are the person that pays your paycheck. They take care of us. We need to take care of them.”

That’s just a preview of the full story — the November issue of Jobber News will soon be released and you can see the full story and read all about what makes Motorcade St. Catharines stand out from the crowd.

Image: Shannon Black, centre, is flanked by sales reps Dan Kovacs, left, and Mario Torelli, right

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Canada’s electric vehicle (EV) market is gaining traction, but significant hurdles in infrastructure and consumer incentives threaten to stall progress, warned a new report.

Globally, the demand for EVs has plateaued in key markets, including the U.S. and much of Western Europe, according to EY’s 2024 Mobility Consumer Index. This slowdown is attributed to geopolitical and economic factors, as well as shifting consumer attitudes.

It noted that these regions are seeing initial excitement for EVs wane as practical issues such as affordability, inadequate charging infrastructure, and concerns over battery longevity come to the forefront.

But not so much in Canada as EV sales grow. But there are risks due to slow infrastructure development and insufficient consumer incentives.

The comprehensive survey by EY showed that while the number of EV models available to Canadians has surged and automakers have pledged $25 billion in new investments, primarily in EV assembly and the battery supply chain, persistent issues like range anxiety, high purchase prices and inadequate charging infrastructure continue to deter many potential buyers.

In Canada, a significant portion of consumers (66 per cent) remain hesitant to consider an EV for their next vehicle purchase, citing range anxiety, purchase price and lack of charging infrastructure as primary barriers.

To address these issues, a comprehensive national effort is required to build infrastructure and improve EV readiness, EY stated.

The global EV market’s growth has decelerated from 37 per cent year-on-year in 2022 to 29.7 per cent in 2023, with further decline expected in 2024. The slowdown is more pronounced for battery electric vehicles (BEVs), with sales growth halving from 65 per cent in 2022 to 32 per cent in 2023. Contributing factors include a lack of affordable models, range anxiety, charging time, poor availability of charging infrastructure, fear of high maintenance costs and concerns over resale value.

To reignite growth in the EV market, a strategic focus on infrastructure and value is essential, EY observed. Governments and industry players must collaborate to address these barriers and create a more favourable environment for EV adoption. This includes investing in charging infrastructure, offering consumer incentives, and promoting the benefits of EVs to mainstream consumers.

Image credit: Depositphotos.com

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A dependable and quality auto body shop comes in handy when one needs to restore one’s motor vehicle to its initial state of appearance after being involved in an accident, dent, or any other form of damage relating to the body. Auto body shops normally restore vehicles after accidents or minor and major scratches and marks for the intent of sustaining your car’s look. This guide walks you through everything important that one needs to know about choosing an auto body shop-from understanding repair services to understanding characteristics of a service provider whom one can trust.

Understanding the Role of an Auto Body Shop

An auto body shop rejuvenates the appearance, functionality, and safety of a vehicle once damage has set in. The average mechanic would repair the mechanical problems the car has, while the auto body technician works out the structural, cosmetic, and safety issues in a car. A good auto body shop will get your vehicle not only to look new but also safe to hit the roads with confidence.

Types of Auto Body Repair Services

There are several services in auto body repair, each important for different types of damage. Here are some of the common services offered by most auto body shops.

1. Collision Repair

Collision repair refers to the reconstruction or fixation of severe damage to a vehicle’s structure and body when involved in an accident. The following are some of the possible tasks involved in this service:

• Frame straightening: Realigns the vehicle’s frame to pre-accident condition.
• Panel Replacement: Replacement or repair of car body sections that have been damaged.
• Color Matching: Ensures that new paint perfectly matches the color of the existing paint.

2. Dent Repair

Dent repair pertains to the process of attending to minor dents brought about by car park mishaps or minor collision effects. For such, the shops apply various techniques such as paintless dent repair-PDR, which smoothens dents without painting.

From scratch covering to paint matching and full repainting, quality paint services will enhance your car’s looks. Advanced shops will use computerized color matching to create a perfect match so that it looks like your car just came off the lot.

4. Glass and Windshield Repair

Broken or shattered glass is such a common occurrence in collisions that getting damaged glass replaced quickly becomes a safety issue. Those auto body shops that also offer windshield repair can fix small chips, replace entire windshields, and make sure that the structural integrity of the car remains sound.

5. Bumper Repair and Replacement

They are often the first to take the blow in an accident. Consequently, they may crack, dent, and show other manifestations of structural damage. Repairs or replacements are very important to reinstate your car’s safety and good looks.

Key Factors to Consider in Choosing an Auto Body Shop

Finding an auto body shop can be described as a nightmare due to the numerous different options that are available. Below is a list of priorities that will help narrow your choices and enable you to choose a trustworthy repair service.

1. Verify Certification and Qualifications

Among the first things you want to check when going for a repair shop, find out about qualifications of their technicians. Certified technicians are trained to handle certain techniques and advanced equipment; they also will make your car safe to drive after the repair. Look for the following certifications:

• I-CAR = Inter-Industry Conference on Auto Collision Repair
• ASE = Automotive Service Excellence
• Manufacturer Certification: Ford, Toyota, Tesla

These certifications indicate that the shop follows industry standards and has the right level of experience to repair your car correctly.

2. Verify Positive Customer Reviews

Customer reviews, accordingly, allow one to see how others fared with the shops they contracted. Look for honest, independent reviews of this shop on Google, Yelp, or even on social media. Good reviews may tell about reliability, quality of work, and customer service; bad ones show possible red flags. Consistently good reviews mean a good shop with happy customers.

3. Ask for a Detailed Estimate

A good shop will give an overall estimate for the costs of repairs, including the price for parts, labor, and additional services. Others may even give you a first free estimate so that you can be quite clear what you would likely pay for. A detailed estimate helps one to avoid being slapped with unexpected charges later on. This is besides informing you of exactly what each service entails.

4. Enquire About Warranty and Guarantees

With a warranty, many shops guarantee their work and repairs. This is to mean that if something goes wrong after the fix, you won’t have to pay an extra cent to get it right. It’s also an indication of confidence in the level and quality of service. Check the terms accompanying the warranty and ensure reasonable time is covered.

5. Inspect the Shop’s Cleanliness and Organization

A shop’s condition says quite a deal about its professionalism and seriousness when handling your car. A shop that is clean and organized, as well as well-equipped, clearly has a sense of pride in what they do. When the facility is unkempt or in bad shape, it may reflect a general lack of professionalism.

Benefits of Using a Good Auto Body Shop

Choosing a reliable auto body shop has a lot of rewards beyond superior repair. Here’s what you can expect when you choose a reputable shop for your car:

1. Improved Safety of Vehicle

Structural damage, if not repaired properly, will affect the safety of your vehicle. A good quality auto body shop ensures that the frame and structural integrity of your car are brought to its original state. The chances of any future accident due to weakened structure would be eliminated, and your vehicle will be safe enough to drive on.

2. Better Resale Value

A professionally restored car retains more value. Good-quality repairs mean your vehicle looks and performs as it should, making it more desirable to any prospective purchaser when the time comes to sell.

3. Time and Cost Efficiency

A good shop will save you time and money over time. Because the shops consist of better technicians and better processes for repair, the repairs tend to be completed on time; thus, this also helps you nip potential problems in the bud before they are much more costly to deal with later on.

Understanding the Repair Process: What to Expect

Knowing how it goes will help to quell anxiety and also help you prepare your car for the needed work. Here is a general breakdown of the steps involved:

• Estimating and Inspection: An estimate is provided by the shop following an inspection of the damage. During this initial inspection, there may be hidden damage discovered that needs attention.
• Service Approval: The shop will seek your approval for services and parts per estimate. They will contact your insurance company if any.
• Parts Ordering and Repairs: Once everything is confirmed, they will order all the necessary parts and begin the repair work.
• Quality Control Check: A quality check is carried out after repairs are made to ensure everything is functioning properly and in a safe manner.
• Final Touches and Delivery: This is where the shop makes sure your vehicle is clean and performs a final check before it gets back to you.

Car Care Tips Post Repairs

Since you have invested money in good quality repairs, taking due care of your car will help preserve the work which the shop has done and maintain your vehicle‘s appearance. The following are some tips of maintenance:

• Keep the Car Clean: Regular washing prevents dirt and debris buildup that can damage the paint.
• Wax Periodically: Waxing protects the paint and keeps your car with a polished look.
• Handle Scratches or Minor Damages Immediately: Small issues can easily turn big as time progresses, so it is always better to get them dealt with as early as possible.
• Avoid Strong Chemicals: Buy products meant for cars, as those meant for houses could scratch the paint or interior.

Common Misconceptions About Bodywork

Several myths on auto body repair cause confusion when one seeks service. Let’s unmask the most popular fallacies.

Myth 1: All Auto Body Shops Are Created Equal

Not all auto body shops are created equally; there is a difference in their expertise, qualities, and even in serving customers. The reputation of the shop, certifications, and customers’ reviews are always important to research before making a decision.

Myth 2: Insurance Covers Everything

Although insurance can help cover some of the costs, it might not cater to every part of the repair. Always discuss the details in depth with your insurance provider and the shop regarding what is and what is not covered.

Myth 3: Doing it Yourself Works Just as Well

Cosmetic repairs, the minor ones, can be done in your driveway but if there is a problem in the structure or mechanical area of the vehicle, attempting to repair it yourself may further damage your automobile and sacrifice its safety features in the process. Professional technicians have experience and equipment to correctly restore your car properly.

Wrapping Up

Certification, customer reviews, detailed estimates, and warranties are all factors that will ensure you make an educated decision so that your car will end up in good hands. Whether you need minor cosmetic work or major repairs, choosing a trustworthy shop will really make a big difference in the quality of the results.

And remember, the right auto body shop not only corrects your car but gives you peace of mind, knowing this meets the standards for safety and that it looks like new.

The post Don’t Blow a Gasket: Choosing the Right Auto Body Shop for Your Vehicle appeared first on Auto Service World.

Nhu Nguyen has always felt the support of her male colleagues, instructors and mentors during her career as an automotive technician, which is why she goes out of her way to make men’s health a focus every year.

She is a classic Porsche technician and has been a passionate supporter of Movember for more than a decade, raising an impressive $21,000 to support men’s health initiatives.

“I’ve been a Mo-Sister ever since I got into the trade,” she says in this episode of Auto Service World Conversations. “For the last 12 years, I’ve been baking cookies, raising money and awareness for November.”

Last year, Nguyen held her first “Nhuvember” event in Toronto, a car meet mixed with a car exhibit that featured live painting, live vehicle repairs and more. It raised more than $8,000 for the cause.

The event will be held this year at Pfaff Tuning in Woodbridge from 6-9 p.m. on November 16. It is sponsored by Canaweld, which will donate 5 per cent of total purchases from the Canaweld website using the promo code ‘Nhuvember’ through the month of November.

Nguyen’s passion for supporting men’s health is rooted in her experience as a woman in the male-dominated automotive industry. She explained that she has been fortunate to receive tremendous support and encouragement from her mentors, teachers and coworkers, and she wants to support those who may not be speaking up for themselves.

“I’m in this male-dominated industry and I know that a lot of women have a tough time — and have had and continue to have a tough time — in this industry. But my personal experience has been one of great support, warmth, encouragement,” she says. “I understand also what this industry is like for men in this industry, what society is like for men in general. I just feel it’s really important for those not speaking up for themselves to have a voice.”

For those looking to support Nhuvember, either by sponsorship, to buy cookies or otherwise, contact her directly through Instagram at @dear_nhu.

Tune into the conversation by clicking the banner above or pick your platform of choice below to hear this episode. You can also access the full Auto Service World Conversations library.

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Drivers are quickly finding ways to bypass safety limits in partially automated driving systems, according to a new study from the Insurance Institute for Highway Safety (IIHS), raising questions about how effectively these systems prevent risky behaviour.

The study examined how drivers interact with advanced driver assistance systems (ADAS) like Tesla’s Autopilot, GM’s Super Cruise and others, which are designed to assist with tasks like steering, braking and lane-keeping.

While these systems are intended to enhance safety, they rely on the driver remaining attentive and ready to take control. However, the IIHS report reveals that drivers are finding creative ways to sidestep the very safeguards that are meant to ensure their engagement.

Researchers found that drivers of vehicles equipped with these systems can easily trick the monitoring features, such as placing objects on the steering wheel to mimic hands-on driving or using simple hacks to bypass alerts meant to keep them engaged. This behaviour allows them to disengage from the driving task for extended periods, undermining the purpose of the safety features.

“The study underscores a major gap in the effectiveness of these systems,” said Alexandra Mueller, the study’s lead author. “By circumventing the safety features, drivers are essentially nullifying the systems’ ability to reduce risk.”

Partially automated systems like Autopilot and Super Cruise require periodic driver interaction to ensure attentiveness, but the study found that even more advanced systems, such as GM’s Super Cruise, which uses cameras to monitor eye movement, are not immune to workarounds. While eye-tracking systems are a step up from basic steering wheel sensors, drivers can still fool the technology by using eyewear or making brief glances to trigger the system.

The IIHS has called for stronger regulations and more robust safeguards to address these issues. Suggestions include limiting the amount of time that automated features can remain engaged without manual input, implementing stricter driver monitoring systems and improving the design of these technologies to prevent circumvention.

Mueller and her team argue that as automated technology advances, it’s crucial to develop systems that better account for human behaviour and the tendency to misuse or override safety features.

“The problem is not just in the technology itself but how drivers interact with it,” Mueller added. “People find ways to make the systems work for them, even in ways they weren’t designed for, which puts everyone on the road at risk.”

With automation becoming increasingly integrated into the modern vehicle, the report concluded that manufacturers need to focus not only on developing cutting-edge technology but also on implementing safeguards that truly deter unsafe driving practices. In doing so, the automotive industry can better ensure that partial automation systems contribute to improved road safety rather than inadvertently enabling reckless behaviour.

Image credit: Depositphotos.com

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Car-sharing platform Turo announced a partnership with CrashBay, a digital marketplace for collision and car repair solutions.

This collaboration is designed to enhance the auto claims repair process for Turo hosts across the U.S. and Canada.

Both Turo and CrashBay aim to simplify vehicle ownership and improve the car-sharing experience. CrashBay’s platform will give Turo hosts access to a network of certified repair shops. These repair shops are vetted for quality, reliability and cost-efficiency

“CrashBay has been an invaluable partner to Turo and our hosts, providing an easy way to find a qualified body shop for vehicle repair,” said Jeff Platt, chief insurance officer at Turo. “Hosts are an integral part of the Turo community, and on the rare occasion that a claim needs to be filed, we want to ensure they feel supported with trusted, reliable resources like CrashBay.”

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Ashok Vedanayagam has been named as head of marketing for passenger and truck tires for the Americas at Continental Tire, covering North and South America.

Vedanayagam is responsible for a broad portfolio, including product management, marketing communications, public relations, e-business, market intelligence, pricing and strategic planning for the Americas.

“We are excited to have Ashok take on this pivotal role,” said Jochen Etzel, CEO of Continental Tire for the Americas, in an announcement. “With his broad international experience and strong understanding of the industry, he will play a key role in enhancing the value we provide in the region. His ability to align our strategies with the evolving needs of our customers will further help us strengthen our leadership position in the Americas.”

Vedanayagam has been with Continental since 2014 and has more than two decades of experience in leadership within the automotive and tire industries. He was most recently key account manager for truck OEMs in the Americas. Previously, he led the marketing function for the company’s Asia Pacific region.

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Air Lift Company has released new LoadLifter 5000 and Air Lift ProSeries kits for the 2019-2024 Ram 3500 Chassis Cab DRW 2WD and 4WD.

The air spring kits are designed to work with the vehicle’s existing suspension to level the vehicle properly. They put an end to squat and correct frequent issues while towing or hauling, including poor headlight aim, unresponsive steering, body roll and bottoming out. Eliminating these issues allows users to tow or haul with safety and comfort.

The LoadLifter 5000 (PN 57263) offers up to 5,000 lbs. of load-leveling capacity through double-bellow air springs paired with upper and lower roll plates and ultra-high-strength nylon end caps.

The Air Lift Pro Series (PN 93263) is an installer-exclusive kit option that is a variation on the LoadLifter 5000. It features upgraded aluminum-anodized end caps and stainless-steel end cap hardware.

“From smaller half-ton trucks all the way up to 1-ton trucks and beyond, we see frequent issues with towing and hauling no matter the truck’s size,” said Cody Wolgamott, product marketing manager at Air Lift. “We offer products for hundreds of different vehicles to ensure we create a safer and more enjoyable towing experience for everyone, no matter what vehicle they have.”

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Tirecraft Ontario announced a new expansion into the Southern Ontario off-the-road tire market.

Chris Potier and Jason Vollick have joined Tirecraft Ontario. Potier is an OTR service technician with more than 20 years of experience. Jason Vollick has more than 10 years of experience as an OTR sales and service technician.

“We are excited that Jason and Chris not only bring a wealth of experience and respect, but also their alignment with our core values,” said Christine McClay, Tirecraft president, added.

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Aisin has acquired the business assets of Leon Import, an aftermarket import and sales company based in the Colon Free Trade Zone (CFTZ) in Panama.

In 2019, the two companies formed a joint venture, establishing Aisin Sales Latin America (ASLA) to consolidate their sales activities. The aim was to create an efficient organization, expand product offerings, and increase business in Central America, South America and the Caribbean. ASLA’s efforts led to the successful launch of a new distribution center, improving delivery times and customer service, which bolstered the automotive aftermarket in Latin America.

“Six years ago, we celebrated the formation of ASLA, and assembled an exceptional team of professionals who helped establish – and later achieve – some aggressive business targets in the Latin America automotive aftermarket,” said Aisin president and CEO Scott Turpin.

“These people helped grow and strengthen the AISIN brand in a market where we’ve done business for more than 25 years, though, previously, we had never quite reached our sales potential.

Current customers and distributors have been notified, ensuring no disruption to business relationships or operations. Turpin noted that the reaction to the acquisition has been very positive, with a small reception held last week to celebrate the new organization.

Image credit: Depositphotos.com

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Understand Your Car’s Maintenance Schedule

One easy and cost-effective way to maintain your car is by adhering strictly to your manufacturer’s recommended maintenance schedule. Many car owners neglect this vital tip. This manual lays out a plan to keep your vehicle in its best condition.

These schedules include some easy tasks, like when to replace the engine oil, air filters, or spark plugs. For high-end cars, like paying for car insurance for an Audi, for instance, can mean pricey maintenance tasks. But with most vehicles, adhering to the maintenance schedule can save you a lot of money in the long run.

Invest in Preventative Maintenance

Preventitive maintenance is fundamental and should not be overlooked. This includes regular oil changes, rotating and properly inflating tires, and keeping the car clean. Waiting until something breaks down can lead to costly repairs.

Regular oil changes will ensure your engine runs smoothly and efficiently. Properly inflating your tires can lead to better gas mileage, which saves you money at the pump. Also, by rotating your tires, you extend their life and maintain safe driving conditions. A clean car, especially a rust-free undercarriage, means less likelihood of severe damage.

Perform DIY Maintenance

Don’t be afraid to roll up your sleeves and engage in basic car care by yourself. With a few tools and some online tutorials, you can handle basic tasks like changing your oil, replacing air filters, changing brake pads, and even replacing worn-out wiper blades. These simple DIY tasks can save you hundreds of dollars in mechanic bills.

If you’re new to DIY car maintenance, start with small tasks like replacing wiper blades or air filters. As you become more comfortable, you can handle bigger tasks. Doing your vehicle maintenance not only saves you money but also acquaints you with your car’s workings, making you more aware of potential issues.

Understand and Watch Out for Signs of Trouble

An essential aspect of car care on a budget is becoming attuned to your car and being able to listen out for warning signs. Whether it’s a strange smell, an odd sound, or a warning light on your dashboard, these are your car’s ways of communicating potential issues.

Addressing these problems earlier can save you from expensive repairs down the road. If you notice anything out of the ordinary, it would be beneficial to consult a professional or dig into some car maintenance literature.

Save on Car Insurance

Last but not least, it’s important to remember that car care is not all about the vehicle’s physical condition. Financial responsibilities, such as insurance, also play a part. By comparing quotes and shopping around for the best prices on an annual basis, you can save a substantial amount on your premiums.

Final Thoughts

Remember, taking proper care of your vehicle doesn’t necessarily have to burn a hole in your pocket. With a bit of understanding, some DIY skills, and vigilance, you can ward off expensive repairs and ensure your car runs smoothly.

By following the tips above, you can turn car maintenance into a manageable part of your budget, rather than a financial burden. Not only will this help keep your car on the road longer, but it will also save you money that could be better spent elsewhere.

The post Affordable Car Care: Tips to Keep Your Car Running Smoothly on a Budget appeared first on Auto Service World.

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One issue that comes up a lot when you’re driving in Fresno is how drivers use the left lane. On some days, you get to use the roads freely; other days it seems like every car on the road is in your way. Fresno roads typically have a lane on the far left, and this lane is designed primarily for passing or overtaking other vehicles. 

Driving can seem so routine that we sometimes forget there are rules designed to keep everyone safe on the road. But every so often, it helps to go back to basics, especially with something as specific as how we use the left lane. 

The left lane might seem like just another lane, but if it’s used the wrong way, it can actually lead to car accidents, which, as we know, can have devastating consequences most times. If you’re ever in such a situation, car accident lawyers in Fresno can help you.

The Purpose of the Left Lane

The left lane isn’t meant for cruising at all. Its main purpose is for passing slower vehicles. That’s it. When you’re driving on a highway, especially here in Fresno, the left lane is where you go when you need to pass someone in front of you, not where you stay the entire time. 

This is why you’ll often hear people refer to it as the “passing lane”: because it’s meant to keep traffic flowing smoothly and safely.

How Misusing the Left Lane Can Cause Accidents

Using the left lane wrong isn’t just annoying for other drivers—it can actually be dangerous. Here’s how it can lead to accidents:

More Rear-End Collisions

When someone’s going slowly in the left lane, drivers coming up behind them expect to be able to pass. If the slower driver doesn’t move over, those faster cars might have to slam on their brakes or quickly swerve. This can cause rear-end collisions, where one car crashes into the back of another.

Quick Lane Changes

When people get stuck behind a slow driver in the left lane, they often try to get around by switching lanes quickly. If they swerve over to the right to pass, they might not notice a car coming up beside them, and of course, a crash is very likely to occur. 

Road Rage

Being blocked in the left lane can make drivers frustrated or angry. They might start tailgating, honking, or trying risky moves to get around. This kind of aggressive driving makes accidents more likely.

Driver Distraction

Frustrated drivers are more likely to lose focus. They might start messing with the radio, looking around, or even trying to get the attention of the driver blocking them. All of this makes it easier to miss something important on the road, which could lead to an accident.

Tips for Using the Left Lane Safely 

If you’re wondering how best to use the left lane to avoid causing issues, here are some straightforward tips to help you do this:

● Only use the left lane for passing: If you’re not overtaking another vehicle, it’s best to stay in the right or middle lanes.

● Keep up with the flow of traffic: If you’re in the left lane and notice cars approaching from behind, move over to let them pass. 

● Be mindful of merging traffic: You also have to pay attention to vehicles merging onto highways, as they may need space to join the flow. Try to adjust your position in the left lane, this can help reduce the need for other cars to swerve around.

● Watch for signage and road rules: California has clear “keep right” rules in place on many roads, so be on the lookout for any road signs that indicate such. 

The post How the Misuse of Left Lane Can Lead to Car Accidents appeared first on Auto Service World.

Get to Safety

The first priority after a car accident is to get to safety and assess if anyone needs immediate medical attention. Move your vehicle to the side of the road, turning on your hazard lights. If your car is damaged, do not try driving it away from the scene. Check on other drivers and passengers involved to see if they are injured. Call emergency services if there are injuries. While waiting for help, do not move injured people unless they are in immediate danger.

Exchange Information

Once the initial emergency is addressed, exchange insurance and contact information with the other driver(s). Take down their name, phone number, address, license plate, and insurance details as well as the make, model, and color of their car. Avoid discussing who was at fault for the accident at this stage. Take pictures of the damage to both vehicles and the accident scene, which could help determine fault later. Get contact information from any witnesses who saw the accident occur.

File a Police Report

Contact the police to file an accident report. In most states, it is required that all accidents involving injury or major vehicle damage be reported. In Florida, for example, you have 10 days to report a car accident if it caused property damage costing more than $500. Provide the officers with your account of what happened. Do not admit fault or speculate. Let them investigate the accident scene and speak to witnesses. The police report will include important details like the time and location of the accident, weather and road conditions, any citations issued and officer observations. Make sure to get a copy of the police report for your records and insurance claim.

Seek Medical Attention

Even if you do not have obvious injuries, it is a good idea to get examined by a doctor after an accident. Symptoms of whiplash, concussions and internal bleeding often do not appear until hours or days later – around 3 million Americans suffer a whiplash injury each year. Tell your doctor about the accident and specific areas of pain or discomfort. Describe any head trauma you may have experienced. Getting prompt medical attention creates a record of your injuries and treatment in case you need to file an injury claim later. Follow your doctor’s treatment plan to facilitate healing.

Consult an Attorney

For serious accidents involving injuries or vehicle damage, it is advisable to contact an attorney experienced with car insurance claims and personal injury law. They can deal with the insurance adjusters and claims process for you while you focus on recovery. The St. Petersburg car accident attorneys at Perenich, Caulfield, Avril & Noyes, P.A. advise that “an attorney can also help determine if you are entitled to additional compensation through a car accident lawsuit, which may be warranted if the other driver was cited for offenses like drunk driving or reckless driving. “

Dealing with the aftermath of a car accident involves steps like ensuring safety, reporting the incident to police and insurance providers, documenting damage and injuries, and handling insurance claims processes. Having professional legal guidance can make the experience less stressful.

The post How to Deal with the Aftermath of a Car Accident appeared first on Auto Service World.

Christopher Smith, a recognized car accident attorney in Clearwater, FL, from the legal team at Winters & Yonker, explains there are numerous benefits to an attorney-client relationship. Read on to learn what a car accident lawyer will actually do for you.

Provide a Free Consultation To Review Your Case and Explain Your Legal Rights

The good news is that most car accident attorneys offer a free case assessment. During your consultation, you can discuss what happened with a knowledgeable lawyer. They’ll evaluate the validity of your claim and whether they think you need representation.

Usually, an attorney won’t take a case unless it makes sense to do so. Why? Personal injury lawyers work on a contingency fee basis. That means you don’t owe any attorney’s fees upfront – and you only pay if your claim is successful.

Accordingly, a car accident lawyer typically won’t accept a weak case or one that may not be worth pursuing. Therefore, if they recommend that you hire them, they’re confident that they can win compensation for you and that it makes sense from a business standpoint.

Investigate the Car Accident and Gather Evidence Proving Your Case

Sometimes, liability for an auto accident is clear. Perhaps a driver ran a red light or rear-ended your vehicle when they were distracted. However, in other cases, it may not be readily apparent who was responsible for the collision. Or, multiple parties may share accountability.

Your lawyer will handle any complex issues as to liability by thoroughly investigating the traffic crash.

The evidence they may gather could include:

• The police report
• Footage from nearby surveillance or traffic cameras
• Statements from eyewitnesses
• An accident reconstruction report and other expert witness opinions
• Your medical records
• Photos and videos of vehicle damage and road conditions

It can be difficult to collect this information without an attorney’s assistance – especially if you’re struggling with any injuries.

Accurately Assess Your Economic and Non-Economic Damages

A common mistake car accident victims make is negotiating with an insurance company before understanding their damages. If you suffer long-term impairments, psychological trauma, chronic pain, and other losses, you need to fully comprehend them before attempting to settle your case. Otherwise, you may walk away with less money than you need and deserve under state law.

Damages that may be available to car accident victims include:

• Medical bills
• Future medical expenses
• Physical therapy
• Reasonable out-of-pocket costs
• Lost wages
• Reduced earning capacity
• Property damage
• Diminished quality of life
• Permanent scarring
• Pain and suffering
• Inconvenience
• Disability
• Emotional distress

These economic and non-economic damages could include past and future losses and needs. For example, if your doctor thinks your injury is permanent, you deserve compensation for your ongoing medical treatment and rehab.

Your personal injury attorney can advise you regarding what your car accident claim might be worth. That way, you don’t leave money on the table at the conclusion of your case.

Negotiate With Aggressive Adjusters on Your Behalf

Did you know that adjusters and other insurance professionals are trained to fight claims and pay out as little as possible? They do this by engaging in tactics that undervalue damages. For example, they may unfairly blame you for causing the motor vehicle accident by alleging comparative negligence. Or, they may twist and use your words against you.

With an attorney by your side, the insurance company won’t get away with these practices. Your lawyer will communicate and negotiate on your behalf so that you don’t inadvertently do something to hurt your claim.

Take Your Car Accident Case To Court If Necessary

A small percentage of personal injury lawsuits – including car accident cases – go to trial. Most are resolved through settlement negotiations.

However, if your case is complex, liability is in question, or the opposing party refuses to offer a fair compensation amount, you may find yourself in court. If that happens, you’ll need a lawyer.

Your attorney will file the legal documents, ensuring they’re accurate and contain everything necessary. They’ll also help you navigate the discovery process, including taking depositions and sending and responding to interrogatories and other requests. Lastly, your attorney will advocate for you in the courtroom and protect your rights.

These are just a few ways an attorney can help after a traffic collision. It’s best to schedule a case assessment with a few different lawyers to determine your legal options and whether you need legal assistance.

The post What Will a Car Accident Lawyer Actually Do for You? appeared first on Auto Service World.

The Department of Transportation mandates routine evaluations, highlighting the importance of these assessments. If a driver fails these evaluations, they are required to undergo assessment from Substance Abuse Professionals (SAPs) to ensure that they can safely return to their duties. SAP evaluations are tailored for individual drivers, and are therefore very effective at helping drivers in their road to recovery.

Understanding substance abuse assessments for commercial drivers helps to gain trust in the safety of our roads.

Understanding Substance Abuse in Commercial Driving

Substance Abuse and Its Impact on Drivers

Substance abuse refers to the harmful or hazardous use of psychoactive substances, including alcohol and drugs. For commercial drivers, this issue can greatly impair their ability to operate a vehicle safely as, for example, psychoactive drugs, including amphetamines, alter perception, consciousness, cognition, or behavior.

When drivers use these substances, their reaction times slow, decision-making skills deteriorate, and fatigue increases. These effects heighten the risks of collisions and accidents on the road, endangering the lives of both drivers and others.

Moreover, addiction can lead to chronic health problems and impact one’s ability to maintain a professional driving career. It’s crucial to recognize these risks and address them promptly to ensure safety and efficiency in commercial driving. SAPs are trained to recognise and understand different types of substance abuse during a SAP evaluation, and they provide tailored support depending on an individual’s circumstances.

The Role of the Department of Transportation (DOT)

The Department of Transportation (DOT) plays a very important role in maintaining safety standards in commercial driving. It mandates regular drug and alcohol testing to identify and address substance abuse issues among drivers, and the DOT guidelines require pre-employment, random, post-accident, and return-to-duty testing.

Compliance with DOT regulations not only enhances road safety but also helps in the early identification of individuals struggling with substance abuse. By enforcing these rules, the DOT helps create a safer environment for all road users. 

Because of this, DOT-specialist SAPs are required to undergo specific training to help drivers who are in the industry safely return to work whilst complying with DOT regulations.

Regulations and Assessments for Substance Abuse

Commercial drivers need to stick to specific guidelines to maintain a high level of road safety. Following these regulations involves understanding CDL rules, FMCSA standards, and drug testing procedures.

CDL Regulations and the FMCSA Guidelines

If you hold a Commercial Driver’s License (CDL), staying compliant with FMCSA guidelines is necessary. These guidelines are designed to maintain safety on roads by ensuring that drivers are free from substance impairment. As a driver, you must undergo regular drug testing which is carried out by carriers following FMCSA mandates. The FMCSA aims to protect public safety, by setting stringent policies on substance abuse testing.

Compliance involves random tests and screenings during your employment period, and being cooperative with SAPs if these tests are failed. By following these regulations, you can help to uphold safety standards and demonstrate responsibility.

49 CFR Part 40 and Drug Testing Initiatives

49 CFR Part 40 dictates the procedures for drug and alcohol testing across the transportation industry. These regulations outline testing protocols, ensuring that compliance is consistent and reliable across the industry. As part of these regulations, you will be required to complete drug and alcohol tests before you start employment, at random times during your employment, post-accident if they occur, and upon reasonable suspicion.

The main substances that are tested for include:

• Marijuana
• Cocaine
• Opiates
• Amphetamines
• Phencyclidine (PCP)

These tests are essential for maintaining safety and accountability on the roads. Your cooperation with these initiatives supports a safer transport environment.

The Importance of Substance Abuse Professionals

SAPs play an essential role in the assessment and rehabilitation process. If you test positive, you will be required to complete a SAP evaluation which will be used to create a tailored treatment plan to help you return to work safely. SAPs help you to address your substance issues, guiding you through the necessary counseling services. Their support is crucial in employee relations, as they offer a non-biased and ethical perspective to facilitate your recovery.

Return-to-Duty Process and Follow-Up

After a positive test, the return-to-duty process is very strict to ensure not only your own safety but also the safety of all road users. You must comply with the SAP’s recommendations and complete the DOT SAP program that is set by them. A negative test is required before you will be able to return to your driving duties.

Follow-ups will be completed to monitor your progress, and this may include unannounced tests over a defined period to ensure that you are continuing to comply. The return-to-duty process is designed to provide a way for you to hold yourself accountable, and give people more trust in the transportation industry.

The post The Importance of Substance Abuse Assessments for Commercial Drivers appeared first on Auto Service World.

A new report highlighted just how much cheaper electric vehicles need to get in Canada to reach mandated sales levels.

Unless policies or technologies change, the purchase cost of EVs needs to decrease by 31 per cent for Canada to reach its sales target of 60 per cent EVs by 2030, according to a new report released recently by Parliamentary Budget Officer (PBO) Yves Giroux.

“In the absence of a government mandate and regulations forcing manufacturers to sell at least 60 per cent of zero-emission vehicles, that’s the price differential that one would need to meet these targets,” Giroux said in an interview with CTV News Channel.

Last December, the federal government unveiled its Electric Vehicle Availability Standard, which outlines zero-emission vehicle sales targets for automakers. The standard requires all new light-duty sales in Canada to be electric or plug-in hybrid by 2035, with interim targets of at least 20 per cent of all sales being EVs by 2026 and 60 per cent by 2030. Automakers who do not meet those targets would have to pay into charging infrastructure.

The most recent statistics show that electric vehicles accounted for nearly 11 per cent of new vehicle registrations in 2023, but there are concerns that driver demand is slowing down. Growth forecasts for auto companies have plateaued, and concerns about charging infrastructure persist. The price of EVs has also pushed the cars out of reach for many consumers. According to the Canadian Black Book, the average cost of an EV was $73,000 in 2023.

However, the PBO acknowledged that consumers could save thousands of dollars in the long run by switching to an electric vehicle. According to the report, the ownership cost, which includes the price of a car and operating costs, of an EV over eight years would be $62,920 if the car was purchased in 2022, while the cost would be $71,680 for a gas-powered vehicle.

“It means that the relative price has to go down for EVs. It can be done by bringing the cost of electric vehicles down, but it could also be by increasing the cost of all the other alternatives, which is the gas- and diesel-powered cars and trucks,” Giroux said, according to CTV.

Some provinces offer their own EV incentives, many will wind down by the end of 2026. British Columbia is limiting the vehicle models that will qualify for rebates, while Quebec is cutting rebates by 60 per cent next year and phasing them out completely by 2027.

The new PBO report also assessed public charging stations. While it said the federal government’s EV sales target would increase the supply of charging ports in Canada by nearly 39,000 units, it does fall short of demand. 

“We estimate that by 2030 the market provision of public charging ports will be somewhat less than what is required according to a needs analysis commissioned by Natural Resources Canada,” the report stated.

Image credit: Depositphotos.com

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NTN Canada announced that aftermarket veteran Jeff Lee has joined its team as director of sales for the Canadian automotive and heavy-duty aftermarket, overseeing those sales channels.

He will officially take on the role on October 28, 2024.

In an announcement, NTN noted Lee is “a respected aftermarket sales professional with over 20 years of sales and account management experience.”

It further highlighted his experience in the aftermarket, which will help support NTN’s growth in the channels. Lee has held various leadership positions in sales, including national, regional and territory sales management, B2B sales and private labelling. 

“Jeff brings a wealth of knowledge and sales expertise in the automotive parts industry, as well as the heavy-duty truck segment,” the announcement said, further highlighted that “his expert knowledge and proven sales success in the aftermarket vehicle markets will go a long way in helping NTN to rebuild its aftermarket sales team and substantially grow and expand its business.”

He takes over the role from Rita Payne, who will move to director of corporate marketing and communications for NTN.

“Rita will apply her analytical approach and experience in aftermarket sales to bolster and bring to fruition NTN’s strategic marketing plans,” the announcement said. “With a solid track record in campaign management and strategic partnerships, she will now focus on broadening NTN’s aftermarket commercial initiatives and enhancing NTN’s brand identity in the market.”

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Frontier Automotive & Industrial Supplies has expanded its facility to enhance growth and service to the community.

Located in La Crete, Alta., almost 700 km north of Edmonton, the location is now 30,000 square feet — almost double the size of its previous 15,040 square-foot building. It includes a 10,000-square-foot sales floor and a 20,000-square-foot warehouse. The expansion will help improve overall efficiency and inventory management.

The store, a member of Bestbuy Distributors, now features separate and dedicated industrial and automotive counters, enhanced staff specialization and customer service. Its large windows provide visibility for product displays during the day and nighttime spotlights showcase key items for passing traffic.

An indoor van delivery bay is also part of the new addition, keeping drivers and vehicles warm during winter and located near automotive parts and the delivery area.

Frontier’s new setup saves labour and delivery times, Bestbuy pointed out in an announcement. New storage systems, including gravity-fed shelving and accessible V-belt storage, have streamlined operations, cutting down on retrieval and restocking times.

“With these upgrades, Frontier continues strengthening its ability to serve the community with quality auto parts, industrial supplies, and farm products,” the announcement said.

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You’re in the people business. You just happen to fix cars, a shop coach told a room full of shop owners, technicians and advisors.

“You are not at the shop to fix cars. The purpose of any business is to create and keep a client,” said Rick White, president of 180Biz, during the presentation Business Boss Leader: From Creeper to Leader at this year’s Mid-West Auto Care Alliance’s Vision and Hi-Tech Training Expo.

And it doesn’t matter what the business is — everyone has the same purpose. And for this industry, it’s done by fixing vehicles.

He noted that the average shop loses 17-21 per cent of its clients every year. Reasons can vary from a customer buying a new vehicle to death to a family member opening a shop and the business going there.

Nevertheless, if a shop isn’t measuring how many clients they’re losing compared to how much they’re bringing in, it could spell trouble.

You want to get to know your client. White said to have “discovery conversations” with clients. You do this by making them feel seen, heard and appreciated — the ingredients of connection, according to professor and author Brené Brown.

So advisors have to learn to connect to the client by having a real conversation with them. “It’s about them, not about me,” he said.

He also advised to always have your antenna up and be able to read the room quickly.

“So it’s teaching them to always be looking and listening. And it takes time. It takes commitment and dedication,” White said.

And the function of any business is to run without needing the owner present. Think of it as raising a child. You birthed it, you helped it grow, you put it on the right path and you one day watch your child become their own person and live life without you watching over them.

“That is what a business is set to do. You are there to teach it and give it values and show it how to do things, and then you let that business go,” White said. “But we don’t do that.”

He brought it back to the fact that your business is there to create relationships.

“What I’m doing is using cars to create relationships. Because I’m in the relationship business, not the car business. And the sooner we understand that, the healthier our business becomes,” White said. “Because when you have a relationship with somebody, they’re not going to go to another shop to save $50.”

Image credit: Depositphotos.com

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Production costs of batteries for electric vehicles is expected to drop in the coming years, an automaker leader recently predicted. And range is expected to significantly grow.

At this year’s International Vienna Motor Symposium, Volkswagen board member Michael Steiner predicted that battery production costs are expected to decrease by up to 40 per cent by 2035, with improvements in charging speed, durability, range, recycling, sustainability and safety.

 “The battery cell is the heart of electromobility,” said Steiner, who is chief research officer of Volkswagen Group.

He also noted that his group views standardization as a key solution to reducing costs.

“Battery systems account for around 40 per cent of vehicle costs. It is therefore vital to standardize all components of a battery system in order to reduce complexity and to bring costs under control,” added VW battery expert Marcel Hollweg.

The VW standardization strategy encompasses design, production and recycling of battery components.

“In the future, around 80 percent of the VW Group’s vehicles will be rolled out with the standardized unit cell,” explained head of development Arno Perner. These cells, all prismatic and designed for 400 or 800 volts, range from low-cost sodium-ion cells to high-performance solid-state cells.

Range expansion

The promise of solid-state cell technology would replace the liquid electrolyte with semi-solid or solid electrolytes, allowing higher energy densities (more than 400 watt hours per kilogram), greater safety and faster charging. That makes 800 kilometres of range a possibility for the future.

Fabian Duffner, a battery expert at Porsche Consulting, noted that Japan, South Korea, China and the U.S. are leading in this development. However, he noted, solid-state technology faces technical and financial hurdles.

“A solid-state battery requires significantly more lithium per kilowatt hour than a conventional lithium-ion battery,” Duffner said, making it more dependent on the fluctuating price of lithium.

Conventional lithium batteries will continue to exist, especially in the cost-sensitive mass market sector. Lithium iron phosphate batteries, known for their long service life and low costs but modest range, are widely used for both trucks and cars.

Geon Seog Son, a battery materials expert at Umicore in Korea, highlighted that sodium-ion cells, which are cheaper and safer, are currently available in a small sector in China but are expected to expand.

Image credit: Depositphotos.com

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It’s been a year now since Nick Brunet took over as the president of Bestbuy Distributors.

At the company’s annual Buy & Sell event, held in Vancouver this year, Auto Service World Conversations host Adam Malik sat down with Brunet to reflect on his year at the helm and more.

Brunet gives his background on how he made his way to lead Bestbuy, which included a tenure with 3M and what was meant to be a pitstop but grew into more within the mattress industry.

Now back in the automotive aftermarket, he talked about challenges facing the industry, how distributors like his are adapting to change and how the aftermarket is shifting.

Brunet highlighted the “magnetic pull” of the industry, noting the wealth of knowledge and veteran experience. He emphasizes the importance of exposing younger generations to the opportunities in the aftermarket.

“There’s an opportunity for growth within our own industry for those who are interested in a future in automotive,” he said.

He explored challenges around inventory management, a big one over his first year, trying to make sure vendor fill rates in managed fill rates going out.

“With having very little control over that piece of that supply chain, so a lot of learnings there,” he said.

He also explored the “shocking” breadth of products, with “a million active SKUs” in the system that can’t just be eliminated due to the wide range of products in this industry.

Regarding growth, Brunet noted its shareholder base has grown and is trending upwards. He attributed the success to the “communal feel and family” within the shareholder group.

“We’re truly friends,” he explained. “People have seen their kids grow up with each other and it’s infectious when you bring in a new shareholder.”

Looking ahead, Brunet predicted continued consolidation in the industry — and with those that have been acquired, they may be looking for change as they may not fit in well with the new owners and that could lead to new opportunities for growth for Bestbuy.

“So we’re going to see some probably discontent within those who are being acquired,” Brunet said.

Tune into the conversation by clicking the banner above or pick your platform of choice below to hear this episode. You can also access the full Auto Service World Conversations library.

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A new pilot study in the Greater Toronto and Hamilton Area (GTHA) aims to save electric vehicle drivers up to 70 per cent on charging costs while addressing the increased strain on the electric grid.

The pilot program is part of a study conducted by San Francisco-based Optiwatt, a telematics-based home energy analytics platform, and Toronto’s The Atmospheric Fund (TAF). The study is investigating how regional utilities can meet increased energy demand as EV adoption rises across the region.

Experts have warned that the growing number of EVs could strain Canadian electricity grids. The Fraser Institute predicted that annual EV electricity demand will increase between 46.8 terawatt hours (7.5 per cent of total generation) to 95.1 terawatt hours (15.3 per cent) by 2035.

Additionally, a study from the University of Concordia found that simultaneous EV charging could potentially cause blackouts.

While the study aims to find ways to reduce the strain on the region’s utilities and meet the rising demand for EVs, the immediate beneficiaries will be local participants who will save an average of $388 per year. EV drivers in the GTHA are encouraged to join the free program by downloading the app or visiting www.optiwatt.com/gtha.

The cost savings come as the J.D. Power 2024 Canada Electric Vehicle Consideration Study, released in June 2024, found that Canadians are becoming more wary of the cost of buying and maintaining an electric vehicle. Only 11 per cent of new-vehicle shoppers in Canada say they are “very likely” to consider an electric vehicle (EV) for their next purchase, down three percentage points from 2023 and less than half of the 24 per cent of U.S. shoppers who say they are “very likely” to consider an EV.

The pilot program automates EV charging during hours with cheaper electricity rates. EV owners with Time of Use (TOU) or Ultra Low Overnight (ULO) plans stand to save up to 70 per cent on their EV charging costs. A similar study took place in Alberta in 2023.

“We launched Optiwatt to help EV drivers who were having a hard time optimizing their charging routines, but our platform has since grown and evolved. Now, it not only delivers real savings for EV owners but also helps utility companies incentivize drivers to use clean energy at reduced rates,” says Casey Donahue, founder and CEO of Optiwatt. “This is a win-win solution, allowing users to save time and money while encouraging greater EV adoption, and accelerating a smoother transition to green energy for communities by supporting the electrical grid.”

U.S. utilities that use similar programs to the one being piloted by Optiwatt offer drivers additional monetary rewards such as rebates or refunds. Canadian utilities that adopt the program at scale are expected to offer similar compensation, essentially rewarding drivers for helping their communities transition to clean energy.

Optiwatt will administer the pilot program in partnership with Dunsky Energy + Climate Advisors, a Canadian-based consultancy firm that supports governments, utilities, and other organizations across North America in their efforts to accelerate the clean energy transition. Dunsky and Optiwatt will provide an effective analysis to assist utility companies in using these findings to develop improved rewards programs for EV drivers.

“There is tremendous potential for technologies that manage electricity demand to support rapid electrification and clean energy production in the GTHA,” says Aakash Harpalani, director of clean energy at TAF.

Image credit: Depositphotos.com

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Heading to AAPEX and SEMA in Las Vegas this year? Do you have your calendar planned out? If not, here are some highlights to get you going.

Keynotes

AAPEX and SEAM each will have special keynotes, though at different times.

NFL sportscaster Erin Andrews will headline the opening keynote at AAPEX on Nov. 5. Starting at , she will be joined on stage by automotive aftermarket industry leader Kathleen Callahan, owner of Xpertech Auto Repair for a fireside chat

Then, Andrews will moderate a panel discussion with automotive aftermarket leaders who will share observations and perspectives on the industry. The industry titans participating in the discussion are: 

• Ashlee Arnold, vice president, Arnold Oil Company
• Brad Beckham, CEO, O’Reilly Auto Parts
• Randy Breaux, group president, GPC North America
• Philip Daniele, president and CEO, AutoZone
• Shane O’Kelly, president and CEO, Advance Auto Parts

The breakfast, which goes from 6:30-8:45 a.m., requires a separate ticket from the show. Contact, Chris Kalousek from AAPEX Event Management at chris.kalousek@aapexshow.com to inquire.

Over at SEMA, there will be a kickoff breakfast from 7-8:45 a.m. at the Paradise Event Center in the Westgate Las Vegas Resort & Casino.

Bear Grylls, host of Man vs. Wild, Running Wild With Bear Grylls and You vs. Wild, will be the event’s keynote speaker at 2 p.m. on Nov. 7. He will speak about the experiences that have shaped him and the lessons he has learned along the way.

Education

Both SEMA and AAPEX have a wide range of education seminars geared towards automotive service professionals. Session topics range from marketing to sales to business strategy and technical training.

You can view the full list of educational session from SEMA here and filter by track.

AAPEX is bringing back Joe’s Garage, which will have live demonstrations daily. Otherwise, you can go here and choose the type of training you want, based on job role, content level or session type.

Industry trends

There will be several sessions focused on where the industry is expected to go.

At AAPEX, two general sessions will be held. Trends Impacting the North American Aftermarket Todd Campau, aftermarket practice leader at S&P Global Mobility, will kick off with his annual overview of key industry trends impacting the North American aftermarket and new insights affecting the global aftermarket. You can catch this session will be held on Nov. 5, from 11 a.m. to noon, at The Venetian, Level 1, Galileo Room 901.

He will also make the same presentation at SEMA at W311 from 11 a.m. to noon on Nov. 7.

At the Aftermarket Outlook 2025 session, Circana’s executive director and industry analyst, Nathan Shipley, will cover trends observed in general retail and the aftermarket over the past two years. This session will take place on Nov. 6, from 11 a.m. to noon, at The Venetian, Level 1, Galileo Room 901.

Joint EV Trends and Outlook Forecast and the Joint E-Commerce Trends and Outlook Forecast will provide EV sales forecasts, market trends and post-warranty EV part opportunities at 1:45 p.m. on Nov. 5. Then, from 2:30 to 3:15 p.m., Jefferies will present the 2024 Joint E-commerce Trends and Outlook Forecast, offering a view of aftermarket e-commerce growth through 2026. Both take place at the EV Experience Stage on Level 1.

showcase new forecasts for growth in electric vehicle sales, the share of vehicles in operation, and predictions for select EV-related parts categories. This session will take place on Nov. 5, from 1:45 p.m. to 3:15 p.m.

At SEMA, 2025 Economic and Job Market Outlook With Smart Ideas to Solve for Workforce Shortages will be hosted by Jeff Korzenik, chief economist at Fifth Third Bank. He will look at external factors and trends that may impact your business in W311 on Nov. 5 from 3-4 p.m.

On Nov. 6 from 1-2 p.m., Gavin Knapp, market research director at SEMA, will present SEMA State of the Industry: Where We Are, Where We’re Going. He will look at the trends driving the market and influences on the specialty equipment sector.

Canada Night

What’s Industry Week without Canada Night? The Automotive Industries Association of Canada’s anticipated networking event provides Canadian businesses from the entire auto care industry an opportunity to connect with top leaders and experts from the Canadian automotive aftermarket.

It will be in a new location — the Palazzo Pool Deck at The Venetian on Nov. 5 from 5:30-8:30

Canada Night requires a separate ticket available to industry individuals or companies. Business attendees must currently have an office in Canada or a representative who works in the Canadian market. U.S.-based companies with a strong Canadian presence are also welcome.

You can purchase tickets here.

SEMA Fest

While AAPEX wraps up on Nov. 7, SEMA will continue into Nov. 8 and wrap up with the return of SEMA Fest.

A live music and automotive event will feature performances by Cage the Elephant, Sublime, Fitz and the Tantrums and Petey.

The event is open to the public as well as industry professionals, taking place at a new outdoor venue right at the Las Vegas Convention Center (LVCC), adjacent to the South Hall.

Separate tickets are required, starting at $49. They are available at www.semafest.com.

ATRA Powertrain Expo

The Automatic Transmission Rebuilders Association has joined forces with AAPEX to bring its annual Expo to the Industry Week.

What was once a separate event can now be found on Level 1 of the Venetian this year and for every AAPEX following. All ATRA Expo vendors will be featured in the dedicated Transmission area, near Joe’s Garage.

Training opportunities can be found here, while additional details about the expo can be found at www.powertrainexpo.com.

The post Here’s what to do at AAPEX and SEMA appeared first on Auto Service World.

When debating if you should sell the assets of your business compared to bringing a new buyer to buy shares in the existing company, there’s one clear answer for accountant business advisor Hunt Demarest: Do an asset sale.

“For every 500 asset sales we see, we see one stock sale. Really, we never ever, ever see stock sales,” he said at this year’s Midwest Auto Care Alliance’s Vision Hi-Tech Training & Expo in Kansas City.

In a stock sale, the buyer acquires the selling company’s stocks, thereby taking over ownership of the company, including all its assets and liabilities. This means the buyer assumes all obligations, including debts and legal risks associated with the company.

On the other hand, in an asset sale, the buyer purchases individual assets and liabilities of the company, such as equipment, inventory and property, without buying the company’s stock or assuming its legal entity. This allows the buyer to select specific assets and liabilities they wish to acquire, potentially avoiding unwanted obligations.

So the buyer of an auto repair shop will purchase the shop’s equipment, inventory and goodwill and set up their own legal entity. They don’t get the shop’s cash, debt or liabilities.

“Even though from a customer standpoint it’s going look like the same exact business, there is a clear line: This is my corporation; this was his corporation,” Demarest said during the session Transitioning Your Business.

There are two big reasons: Taxation and liability. The taxation end has to do with write-offs and is different than buying stocks of, say, Apple. Most people are buying an auto shop and holding it for many years, even many decades. So any taxation benefits won’t be seen until further down the road. Whereas, if you have Apple stock, you can sell at any time in case of financial need or desire and recoup those benefits.

As far as liability of concerned, if you take over the existing legal entity, you are liable for anything that company has done in the past. Say the taxman comes calling — you as the owner of that entity are responsible, not the previous owner who is no longer involved in the business.

Or if the shop made a mistake on a customer’s vehicle and sues the shop, you as the new owner would be responsible. Demarest noted that comebacks and warranties aren’t technically your responsibility if you’ve set up a separate company, even if you keep the business’ name.

“But it’s going to be probably a bad introduction to the community,” he advised if you turn away such claims.

“You get into those weird areas where it’s like, legally, I don’t have to cover this. But hey … pro bono replacing this water pump is probably better than my first introduction in that community is, ‘Hey, this guy came in and doesn’t stand behind his work.”

Image credit: Depositphotos.com

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A new report found significant reliability issues in the electric vehicle charging infrastructure identifying key factors that hinder the growth of EV adoption.

The EV revolution has dramatically transformed the automotive industry, with global EV sales soaring by 233 per cent over the past five years, according to the International Energy Agency (IEA), by ChargerHelp outlined in an announcement of its findings.

However, the rapid growth in EV sales has outpaced the development of the necessary public charging infrastructure in the United States, contributing to a slowdown in projected EV sales as customers continue to point to this issue as holding them back from buying EVs.

A 2023 poll found that more than half of Americans are hesitant to consider purchasing an EV, with 80 per cent citing a lack of charging infrastructure as a primary concern. Additionally, the existing network of public chargers is plagued by reliability issues, with one in every five charging attempts failing.

ChargerHelp noted that there has been a lack of comprehensive data explaining these failures and how to address them but its recent study took a look at the public charging infrastructure to uncover the root causes of these reliability issues.

The ChargerHelp Annual Reliability Report: The State of EV Charging and the Driver Experience looked at more than 19 million individual data points.

“After pulling data for four years from 20,000 chargers, we identified key areas where the public charging system can be improved to better meet the needs of today’s EV driver,” said Kameale Terry, co-founder and CEO of ChargerHelp. “For the EV market to continue to flourish, we need to work to ensure true uptime is the norm through a standardized and more synchronized approach to data, maintenance and communication networks.”

The report highlights a range of issues, with a lack of interoperability standing out as a significant threat to system reliability and broader EV adoption in the United States. Interoperability refers to the compatibility of key system components — vehicles, charging stations, charging networks, and the grid — and the software systems that support them, allowing all components to work seamlessly and effectively.

Image credit: Depositphotos.com

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SKF Automotive introduced new products at Automechanika this year.

The engine Masterkit is a comprehensive service solution that combines the water pump and timing belt kit with the auxiliary belt and tensioners kit in one package solution.

SKF will also manufacture CV joints and driveshafts in-house at its Italian OE Airasca facility.

It added new bearing solutions for electric vehicles in China that can handle motor speeds of up to 30,000 rpm while maintaining performance in extreme temperature conditions. Additionally, low-friction tapered roller bearings boost system efficiency, potentially enhancing the range and longevity of electric vehicles.

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Hunter Engineering announced that 13 ADAS calibration target packages may now be bought online through the HunterNet 2 customer portal.

The OEM-approved targets can be used for various ADAS calibration procedures with Hunter’s Ultimate ADAS system, such as surround-view, lane watch and forward-facing cameras and radar.

The selection includes camera calibration targets for Honda, Nissan, Toyota, Ford and GM vehicles, as well as universal radar plates and cube reflectors.

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Schaeffler’s Vehicle Lifetime Solutions division (formerly Automotive Aftermarket) added new Luk TorCon 68RFE and 48RE applications.

The torque converters have the same proprietary material and production process as Luk manual clutches which are trusted by professionals worldwide. The TorCon units also feature best-in-class INA thrust bearings

The 68RFE design ensures peak performance under any condition, featuring a quad-plate clutch system, delivering greater torque capacity that outperforms some triple plate billet converters on the market by up to 60 per cent.

The Luk TorCon 68RFE is compatible with 2009 – 2021 RAM 2500 & 3500 trucks with 6.7L Cummins Turbo Diesel engines, with a current VIO of over 1 million.

 “The LuK TorCon 68RFE is built to perform under normal and heavy-duty conditions, with a higher torque ratio and higher TCC holding power to ensure reliability when it matters most,” said Jason Haney, product manager.

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BAAN Powertrain is now carrying Tesla Drive Unit Rebuild Kits and Coolant Deletes.

The rebuild kits and coolant deletes are designed to provide reliable and high-quality solutions for Tesla drive units. They are compatible with Model S (February 2012-March 2016) and Model X (September 2015-February 2021).

“Whether you’re a repair shop looking to expand your service offerings or a distributor seeking new opportunities, our Tesla Drive Unit Rebuild Kits and Coolant Deletes will help you stay ahead in the rapidly growing EV market,” said the announcement from BAAN.

The post Tesla rebuild kits and coolant deletes from BAAN appeared first on Auto Service World.

Winter is almost here so you can say goodbye to things like stifling temperatures, humidity, and high cooling bills. You can break out the sweaters, boots, and even flannel. The cooling temperatures also mean it’s time to start getting your vehicle ready for winter. 

To keep running at its very best all year round, your vehicle needs a little extra attention before winter. So, what are the key steps for winterizing motor vehicles that you need to take? You’re probably likely assuming that you need to do a little more than just parking your vehicle in a covered location—which is right!

To help you keep your vehicle at its best, today’s article is going to be taking a look at exactly what you need to do to get your car ready for the colder temperatures and the slick road conditions that follow.

Pay Attention to Your Tires

When was the last time you replaced your tires? Has it been several months or possibly years? Tires are rated for a specific number of miles. Once you’ve reached the mileage noted on the tires, it’s usually time for replacements.

Did you know that you can actually extend the life of your tires with regular rotation, usually every 5,000 to 8,000 miles? Routinely rtating your tires can help your improve your vehicle’s performance while also cutting down on tread wear and tear. 

When you go in for tire rotation, make sure that you pay close and carful attention to tread depth. If the tread is worn down by 2/32nds, it’s time to start thinking about replacements.

Driving in winter road conditions on worn tires can easily result in an accident. Your vehicle is harder to control, especially on icy and snow-covered roads.

You tire pressure is just as important as the amount of tread depth that you have because the cold weather causes air to compress which can result in a drop in your tire pressure. Low tire pressure is something you want to avoid since it directly affects vehicle control. You’re going to find it harder to control your vehicle in the winter when tire pressure is low.

So, how do you check tire pressure? Do you have an emergency roadside kit? If so, there’s a good chance there’s a tire pressure gauge tucked inside. If not, you can usually find inexpensive gauges at a local auto parts store. If the pressure is low, add some air until the pressure hits optimal levels. This is a maintenance chore you’re probably going to repeat throughout the colder months.

Run a Battery Test

Okay, you’re not going to ask your vehicle’s battery a bunch of questions. If you start talking to your car’s battery, you should probably expect to get a few odd looks. Testing your car battery usually means heading up to the nearest auto parts store. This is unless you have a device sitting around in your garage.

The device connects to your vehicle’s battery and measures the voltage. If the voltage is low, it’s probably time to replace your car’s old battery. Colder temperatures mean your battery is working harder to start the vehicle. If the juice is running low, your engine may not turn over. 

Did you know the optimal temperature for car battery performance is around 77 degrees Fahrenheit? This means your cold winter temperatures are going to affect battery performance.

Time to Change the Oil

Oil viscosity is a term tossed around that you may not pay attention to. Viscosity refers to the thickness of the oil and you want to use a lighter-weight one in the winter. Cold temperatures cause oil to thicken and this can cause problems. Thick oil may have problems flowing and this can damage your car’s engine.

If you’re not sure which oil weight to use in the winter, check your vehicle’s owner’s manual. If you’ve misplaced the manual, don’t panic. Almost any certified automotive technician can make some recommendations based on your engine’s make and model.

Are You Using the Right Coolant?

Worrying about the engine’s coolant in the winter may seem unnecessary. After all, doesn’t cooler temperatures help keep your vehicle’s engine from overheating? Your engine can stay a little cooler in the winter but this isn’t why you’re checking the coolant.

Coolant is also known as antifreeze and this can be a concern when temperatures drop below freezing. The last thing you want is for your engine to freeze up. If this happens, you’re probably looking at hefty repairs. You may even need to replace your engine and this can cost almost as much as a gently-used car.

You should plan on checking not only coolant levels in the radiator but also the type. Some coolants are formulated for warmer temperatures and this isn’t what you want to use in the winter.

How Are Your Brakes?

Roads are often slick in the winter and this can make it difficult to stop. You need your vehicle’s brakes to function without any issues. Checking your car’s brakes is usually a multi-step process. You’re also going to need to do a little more than stick your head underneath your vehicle.

Everything from the brake pads to rotors and calipers needs a quick inspection. If your brake pads are wearing thin, go ahead and replace them, which also applies if rotors or calipers are showing the common signs of wear and tear.

Is your vehicle equipped with ABS? If so, have your anti-locking brakes thoroughly inspected before freezing temperatures hit.

Replace Your Window Wiper Blades

This is usually the easiest and cheapest winterization task. All you’re doing is inspecting and possibly replacing your window wiper blades. If your area sees frequent snow and ice storms, this is also something you don’t want to skip.

Anytime your wiper blades start looking dry and brittle, it’s time for replacements. The same goes if the blades are leaving streaks on the vehicle’s windshield. You may need to replace your blades during the winter. Salt from the roads can degrade the rubber on the blades.

Staying Safe On Winter Roads

The maintenance that you take care of now on your vehicle can directly affect your safety when the winter hits. Things like freezing temperatures, ice, and snow can all make it much more difficult to do everything from starting your vehicle to maintaining control on slick roads. 

Oh, and don’t forget to keep up with vehicle maintenance throughout the winter—you’ll be more than glad you took the time when spring is finally here and you weren’t involved in a wintertime car accident. 

The post Is Your Car Ready For Winter? Simple Winterization Steps for Motor Vehicles appeared first on Auto Service World.

Recovering compensation in a Louisiana personal injury claim is a little more complicated than simply notifying the authorities. While this is a necessary step, it’s not the only one you need to take. 

While the common types of Louisiana personal injury claims all follow the same basic steps. Omitting one of the steps can impact your ability to recover compensation after an accident. 

Before contacting the insurance company and requesting a check, here’s what you should know about filing a personal injury claim.

Statute of Limitations in Louisiana

All states have statutes of limitations governing how long you have after an accident to file a personal injury claim. 

Most states give accident victims two years to file a claim, but Louisiana is a little different. The Pelican State only gives you one year from the date of the accident to file a personal injury claim. This means most accident victims need to get started on the claim process as soon as possible.

What happens if you miss the statute of limitations? If you try to file a claim after the statute of limitations has passed, it’s probably going to be automatically denied. You probably also can’t file an appeal if you’re passed the filing deadline.

State law does allow for a few exceptions to the statute of limitations. The deadline can be paused for minors until they turn 18. Parents or guardians can also file a claim on behalf of a minor. Sometimes, this is requested by the court. 

If your injuries are severe enough to prevent you from participating in your claim, the statute can be temporarily paused until you start making a recovery.

Determine Liability

Even though Louisiana is an at-fault insurance state, it also follows pure comparative negligence rules. At-fault insurance rules require accident victims to file a compensation claim against the liable party. So, instead of turning to your insurance provider, you file a claim with the at-fault party’s provider.

So far, everything seems pretty easy. However, pure comparative negligence can complicate a personal injury claim. This rule allows for more than one party to be liable for the same accident. This probably isn’t going to impact your ability to file an accident claim but it can affect compensation amounts.

Under pure comparative negligence, accident victims can still file compensation claims even if they’re 99% liable for the incident. However, compensation amounts are reduced by the assigned percentage of fault. 

So, if you’re 99% liable for an accident, you’ll only receive 1% of the settlement amount. If this applies to your claim, now might be a good time to consider if filing is worth your time and effort. You may end up spending more for the legal process than your claim is worth.

Who Determines Liability

The responding officers typically determine liability in an accident. This is a reason why you should plan on immediately reporting all accidents. 

If you wait to report the incident, it can be harder to figure out who’s the liable party. If you can’t name a liable party, you can’t file an injury claim. You must name a defendant, after all, you need to know who’s responsible for covering your damages.

Insurance adjusters also have a say in determining liability. If you don’t agree with your assigned percentage of fault, your accident attorney can file an appeal in civil court. The court may decide to reduce your percentage of fault but there aren’t any guarantees.

Key Steps for Filing a Personal Injury Claim in Louisiana

You’re within the statute of limitations and any questions about liability are settled. Now, it’s time to start trying to recover compensation for your damages.

Seek Medical Attention

If your injuries aren’t severe enough for a ride to the hospital, it doesn’t mean you should skip visiting a healthcare professional. You may have internal injuries and it can take a while to start showing any symptoms.

Along with being proactive about your health, you’re also gathering necessary documentation. You’re going to need copies of your medical records if your accident claim lists injuries as damages. You also want to save all bills and receipts relating to your medical care. 

However, you can only claim injuries sustained in the accident. So, if you have prior outstanding medical costs, you can’t try to include them in your personal injury claim.

Gather Evidence

Don’t go overboard and start claiming you’re an amateur detective. You’re only gathering evidence about your accident, not trying to solve a murder case. You also don’t want to get in the authorities’ way. They have a job to do and distracting them may end up compromising your injury claim.

Instead, focus on documenting any damage to your vehicle and other personal property. You can also take some pictures of any visible injuries. Don’t forget to look for any surveillance cameras in the area. This includes traffic cameras. The footage can go a long way towards helping support your accident claim.

If anyone witnessed the accident, get their contact information. Their statements can be crucial when you’re trying to prove liability.

Contact the Insurance Company

Since Louisiana is an at-fault state, you’re going to contact the liable party’s insurance provider. You’re not filing a claim, so don’t get ahead of the process. All you’re doing is letting the insurance adjuster know you’re getting ready to file a compensation claim.

The insurance adjuster is probably going to try to question you about the accident, so make sure that you keep the conversation brief and don’t go into any details. You want to save this for after your claim is submitted and you’re finally ready to sit down at the negotiating table. On top of this you’re going to also want to refuse to let the insurance company record the content of the conversation itself. 

The insurance company is looking for ways to try and reduce the value of your claim. They can use your statements against you.

Don’t Go Through the Legal Process Alone

Before you file an accident claim with the insurance company, it’s usually a good idea to discuss your case with an experienced Louisiana personal injury attorney. Your attorney can help you navigate any type of accident claim and help ensure you can recover compensation. 

The post Essential Steps in a Louisiana Personal Injury Claim appeared first on Auto Service World.

1. Hassle-Free Online Browsing and Purchasing

Gone are the days of spending hours at dealerships. With Cars4Us, customers can explore a vast inventory of high-quality used cars from the comfort of their homes. Our easy-to-use website allows you to filter through cars by make, model, year, price range, and features, making it simple to find the vehicle that fits your lifestyle and budget.

Key Features:

• User-Friendly Interface: Navigate through listings easily, complete with detailed photos, car specifications, and history reports.
• 24/7 Access: Browse anytime, anywhere, giving you complete control over your car search without the pressure of a dealership.

2. Transparent Pricing and No Hidden Costs

At Cars4Us, we believe in transparent pricing. Our vehicles are competitively priced, with no hidden fees or last-minute surprises. What you see is what you get, allowing you to plan your budget confidently. We also offer free car history checks with every vehicle, so you can make an informed decision without worrying about the vehicle’s past.

Key Features:

• Clear, Upfront Pricing: No hidden fees, no pressure tactics, just straightforward pricing.
• Free History Reports: Every car comes with a complimentary car history check, giving you peace of mind about its previous ownership and condition.

3. Nationwide Vehicle Delivery

One of the major conveniences Cars4Us offers is our Australia-wide delivery service. After choosing your ideal car, we deliver it right to your doorstep—whether you live in the city or a remote area. This added convenience allows customers to skip the hassle of organising transportation or picking up the car themselves.

Key Features:

• Nationwide Delivery: Cars4Us delivers vehicles anywhere in Australia, so you can receive your car without lifting a finger.
• Fast and Reliable Service: Our team ensures timely deliveries, with constant communication throughout the process.

4. 24-Hour Test Drive at Your Convenience

At Cars4Us, we understand the importance of thoroughly testing a car before making a final decision. That’s why we offer a 24-hour test drive service, allowing customers to take the vehicle for a full day to see how it performs in real-world conditions. This ensures you are completely satisfied with your choice before committing.

Key Features:

• No-Pressure Test Drive: Take your time to test the car in your daily routine, from school runs to highway driving.
• 100% Satisfaction Guarantee: If the vehicle isn’t right for you, simply return it at no cost.

5. Instant Cash for Trade-Ins

Selling or trading in your old car has never been easier. With Cars4Us’ quick and efficient trade-in service, customers can get an instant cash offer for their vehicle, streamlining the process and avoiding the traditional hassles of private sales. We handle all the paperwork, making it a stress-free experience for sellers.

Key Features:

• Instant Cash Offers: Receive a fair, upfront offer for your car without the long negotiation process.
• Trade-In Simplicity: Apply the value of your trade-in to your next purchase, making the transition to your new vehicle even smoother.

6. Comprehensive Warranty and Roadside Assistance

Cars4Us stands by the quality of the vehicles we sell. Each car comes with a comprehensive warranty for added security, as well as roadside assistance, ensuring you’re covered no matter where your journey takes you. This gives buyers peace of mind knowing they’re supported long after the sale.

Key Features:

• Comprehensive Warranty: Drive with confidence knowing your car is protected by our warranty program.
• Roadside Assistance: Available to help with any unexpected issues, from flat tires to breakdowns, anywhere in Australia.

Why Cars4Us is the Future of Used Car Buying in Australia

At Cars4Us, we’ve reimagined the car-buying process to focus on convenience, transparency, and customer satisfaction. Whether you’re purchasing your first vehicle, upgrading to a family car, or looking for a second-hand luxury model, Cars4Us makes it easier than ever to find, buy, and receive the car you want—all without the typical hassles of traditional dealerships.

Shop with Confidence at Cars4Us

With a commitment to simplifying the used car buying process, Cars4Us is Australia’s go-to platform for stress-free vehicle purchases. Our team of experts is dedicated to delivering an exceptional experience, from the moment you browse our listings to when your new car arrives at your door.

Ready to find your next car? Visit Cars4Us today and discover how easy buying a used car can be.

The post How Cars4us is Simplifying the Used Car Buying Process in Australia appeared first on Auto Service World.

When selling a used car, first impressions matter. How well the vehicle is presented can make a big difference in how quickly it sells—and for how much. That’s where car detailing comes in. Detailing is more than just a regular wash; it involves a thorough deep clean of both the interior and exterior, restoring your car’s look and feel to make it as appealing as possible. But is detailing your car worth it before putting it on the market? Let’s take a closer look at why a detailed car might help you get top dollar when you sell.

Does Car Detailing Really Boost Resale Value?

Yes, detailing your car can increase its resale value, and here’s why: a car that looks clean, fresh, and well-cared-for is far more attractive to potential buyers than one that hasn’t been given attention. When a buyer sees a sparkling clean car, it gives the impression that the vehicle has been maintained well, potentially suggesting fewer issues under the hood. In contrast, a car that looks neglected can raise red flags, leading buyers to wonder if there are hidden problems.

According to industry experts, sellers who invest in professional detailing can expect to add several hundred dollars to their car’s selling price. The time and effort required to deep clean and detail a car are often worth it for this increase alone, especially for newer cars or vehicles in decent condition.

Why a Deep Clean Matters Inside and Out

Detailing goes beyond a quick vacuum and wash; it includes a full-scale Interior Car Cleaning and Exterior Car Cleaning that restores each part of your vehicle. For the exterior, detailing can remove dirt, grime, and minor scratches that have accumulated over time, making the paint shine and increasing curb appeal. Even if you have an older car, a thorough wash, wax, and polish can dramatically improve its appearance.

The interior of your car can be just as important, if not more so. Think about what buyers see and feel when they sit in the driver’s seat for the first time. Stains on the upholstery, sticky dashboards, and dust-covered vents can be instant turn-offs. A professional detailing service can clean every surface, from fabric seats to leather accents, so everything looks spotless. Plus, removing any lingering smells—like smoke or pet odours—can make a huge difference.

DIY Detailing vs. Professional Detailing: Which Is Better for Resale?

For those who want to save money, a DIY detailing job can still be effective. But keep in mind that getting the same results as a professional service requires time, experience, and the right tools. Here’s a quick look at what’s involved:

• Exterior Cleaning: DIY options can include basic washing and waxing, but professionals use specialized products and techniques that can better address scratches, swirls, and minor paint defects.
• Interior Cleaning: At home, you might be able to vacuum and wipe down surfaces, but a pro will typically go further with deep steam cleaning, stain removal, and advanced upholstery care.
• Long-Term Results: Professional detailers can apply sealants or coatings that protect your paint and interior materials from further wear and tear. DIY products may offer temporary shine but often lack the durability of professional-grade treatments.

While a DIY job is fine for regular maintenance, investing in a professional detailing service before selling your car can make a bigger impact, especially if you don’t have the time or equipment to get the job done thoroughly.

What Detailing Steps Offer the Best Return on Investment?

If you’re getting ready to sell, focusing on these specific areas during detailing can offer the most value:

1. Exterior Wax and Paint Touch-Ups

Waxing brings out the paint’s colour and adds a layer of protection, making it look newer and fresher. If there are minor scratches or blemishes, a professional can often buff these out, which can make the car look better maintained.

2. Steam Cleaning for Stains and Odours

Nothing kills a sale faster than a musty-smelling interior. A good steam cleaning can eliminate deep-seated stains and odours, creating a fresh environment for potential buyers. If you’ve had pets or smoke in the car, this step is especially important.

3. Engine Bay Cleaning

While often overlooked, a clean engine bay can signal that the car is well cared for. Buyers won’t expect it, but a tidy, dust-free engine compartment can be a nice surprise that adds confidence in the vehicle’s reliability.

4. Wheel and Tyre Detailing

Shiny, well-maintained wheels show that attention to detail has been paid to every part of the car. A professional can often remove brake dust and grime that build up over time, making your wheels look almost new.

How Much Does It Cost to Detail a Car Before Selling?

The cost of a detailing job varies based on location, the level of service, and the condition of your car. In general, a full detail that covers both interior and exterior cleaning can range from $150 to $300. Some sellers opt for lighter services that cost less, such as just an exterior polish or interior shampoo, which can still make a significant difference.

While the price of a full detail may seem like a lot, consider it a small investment compared to the potential increase in resale value. A well-detailed car can often recoup these costs by helping you sell faster and for a better price.

When Is Detailing Not Necessary?

If your car is very old, has a lot of damage, or you’re selling to a dealership or junk buyer, a full detailing might not add much value. In these cases, a clean wash and basic interior vacuum can still be helpful but may not require a full detail. That said, if you’re aiming to sell privately to a buyer, detailing can still help you make a good impression.

Final Thoughts: Is Detailing Worth It Before Selling?

In most cases, car detailing is a smart choice if you want to maximize your car’s resale value. The process of deep cleaning both the interior and exterior will ensure that your car presents its best side, giving buyers more confidence in its quality. While a DIY detail can help, a professional job provides thorough cleaning and finishing touches that are often hard to achieve at home.

In the end, a small investment in a professional detailing service can make a big difference in how fast—and for how much—you sell your car. A clean, fresh car creates the impression of reliability and care, often translating directly to higher offers from buyers.

Detailing is a simple yet powerful way to make your car stand out in the used car market. Whether you go DIY or opt for a pro service, the results can help you make a positive first impression and potentially speed up the selling process.

The post Should You Detail Your Car Before Selling It? appeared first on Auto Service World.

When it comes to vehicle suspension, few components are as reliable and time-tested as the leaf spring. Whether you’re driving a heavy-duty truck, towing a trailer, or navigating rough off-road terrain, leaf springs play a vital role in ensuring stability and a smooth ride. In this guide, we’ll explore what makes leaf springs such an essential part of vehicle suspension systems and why they continue to be a top choice for various applications.

What Is a Leaf Spring?

A leaf spring is a simple yet highly effective type of suspension system used primarily in vehicles to absorb and distribute weight, ensuring a smooth ride over rough terrain. These components have been in use for centuries, originally appearing in horse-drawn carriages before becoming an integral part of modern trucks, trailers, and off-road vehicles. Their continued use today is a testament to their durability and performance, especially for vehicles that need to support heavy loads.

A leaf spring consists of several layers (or “leaves”) of steel or composite material stacked on top of one another in a curved, semi-elliptical shape. Each leaf varies in length, with the longest at the top and progressively shorter leaves beneath. These layers are held together by clamps and a center pin. Leaf springs are mounted to the vehicle’s axle and frame, either directly or via shackles that allow for additional movement. This simple construction allows for easy maintenance and replacement, making them a popular choice for both commercial and personal vehicle applications.

How Do Leaf Springs Work?

The operation of a leaf spring is rooted in the principle of elasticity. When a vehicle encounters a bump or uneven road surface, the weight shifts and places downward pressure on the springs. The flexibility of the leaf spring allows it to compress, absorbing the impact and distributing the force across the entire vehicle’s suspension system. This not only helps in minimizing the shock experienced by the passengers but also prevents damage to the vehicle’s frame and other sensitive components.

As the spring compresses and flexes, it dampens the shock, ensuring that the force doesn’t transfer directly to the vehicle’s chassis or cabin, which would otherwise result in a jarring experience. Once the downward force is released, the leaf spring’s tension causes it to revert to its original shape, pushing the vehicle back up and helping to maintain balance. This process happens rapidly, creating a cushioning effect that smooths out the ride, even on rough terrain.

Another key feature of leaf springs is their ability to evenly distribute the vehicle’s load across the axle. This helps in maintaining the stability of the vehicle, especially when it’s carrying heavy cargo. The multi-leaf design also ensures that weight is spread across multiple points, reducing the risk of failure or fatigue in the suspension system over time.

Types of Leaf Springs

While the basic design of leaf springs has remained consistent, there are different types used depending on the specific application and vehicle type:

• Multi-Leaf Springs: These are the most common type and feature several stacked leaves of varying lengths. They are highly durable and can support a significant amount of weight, making them ideal for trucks and commercial vehicles.
• Mono-Leaf Springs: These consist of a single piece of spring steel, usually thicker and stiffer than each individual leaf in a multi-leaf setup. Mono-leaf springs are typically found in lighter vehicles or in applications where weight is a primary concern. They are easier to manufacture but don’t provide the same load-bearing capacity as multi-leaf springs.
• Parabolic Leaf Springs: These are a more modern design with tapered leaves that reduce friction between them. Parabolic springs offer a smoother ride and better flexibility while still providing the strength necessary for heavier vehicles. Due to their more complex design, they tend to be more expensive than traditional multi-leaf springs but are becoming more common in newer trucks and SUVs.

Applications of Leaf Springs

You can find leaf springs in a wide range of vehicles, especially those designed to handle heavy loads or endure rugged conditions. Some common applications include:

• Trucks and Commercial Vehicles: Leaf springs are the go-to suspension system for trucks, vans, and other commercial vehicles because of their ability to bear heavy loads. Whether it’s a delivery truck loaded with goods or a construction vehicle carrying equipment, leaf springs provide the necessary support while keeping the ride stable.
• SUVs and Off-Road Vehicles: Many off-road vehicles are equipped with leaf springs due to their durability and ability to handle extreme terrain. Their strength allows these vehicles to navigate rough trails and uneven surfaces without compromising passenger comfort.
• Trailers: Leaf springs are commonly used in trailers to ensure that heavy loads are evenly distributed across the axles. This not only provides a smoother ride but also helps to prevent wear and tear on the trailer itself.
• Railway Carriages and Industrial Equipment: Outside of the automotive world, leaf springs are used in railway carriages and some industrial machinery. These applications require suspension systems that can handle significant weight over long periods, making leaf springs the perfect choice for their load-bearing capabilities.

Additionally, many custom shops offer specialized leaf springs designed for specific needs, allowing vehicle owners to upgrade or replace their suspension systems based on performance requirements. Whether it’s adding reinforced springs for towing or opting for a softer ride in off-road adventures, leaf spring customization can enhance vehicle performance.

Benefits of Leaf Springs

Despite the advent of more modern suspension technologies, leaf springs remain popular for several reasons:

• Durability: Leaf springs are designed to withstand heavy use and harsh conditions, making them ideal for vehicles that need to carry or tow large loads. With proper maintenance, they can last for many years without requiring replacement.
• Cost-Effectiveness: Compared to other suspension systems like coil springs or air suspension, leaf springs are relatively inexpensive to manufacture and repair. This makes them an attractive option for budget-conscious vehicle owners and businesses.
• Load Distribution: One of the key advantages of leaf springs is their ability to distribute weight evenly across the vehicle’s axles. This not only helps maintain balance but also improves vehicle handling, especially when transporting heavy cargo.
• Simple Design and Maintenance: The simplicity of leaf springs makes them easy to maintain and repair. Replacement parts are widely available, and most repairs can be done without specialized equipment, reducing downtime for vehicles in commercial fleets.

Leaf Springs Remain a Top Choice for Heavy-Duty Suspension

Leaf springs may seem basic compared to more modern suspension systems, but they remain a crucial component in many vehicles due to their strength, simplicity, and cost-effectiveness. Whether you’re driving a heavy-duty truck, towing a trailer, or traversing off-road terrain, leaf springs provide the support and flexibility needed to ensure a stable, smooth ride. Their continued use in various applications speaks to their enduring value, and for many vehicles, they offer the perfect balance of durability and performance.

For those looking to upgrade or replace their vehicle’s suspension, leaf springs remain a solid choice that combines affordability with functionality. Whether you’re hauling cargo or navigating rugged terrain, this tried-and-true suspension system is built to last.

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Digital natives, those who have grown up with personal computers, cell phones and the Internet, are set to significantly influence the future of the automotive aftermarket, according to a recent report.

In Lang Marketing’s Digital Natives Are Rewiring the Aftermarket’s Future, it noted that this demographic shift underscores a transformation in how automotive parts and services are researched, purchased and utilized.

In contrast to digital immigrants — those who adopted digital technology later in life — digital natives are inherently inclined to use the internet and various digital devices for making buying decisions. This generational divide is reshaping the aftermarket industry, with digital natives preferring online interactions over traditional face-to-face engagements.

By 2030, Lang estimated, digital natives will account for about 50 per cent of light vehicle aftermarket product volume.

“Digital natives and digital immigrants differ in three significant ways that affect their aftermarket behavior: Use of the internet as the primary source of aftermarket information, preference for online transactions as opposed to face-to-face purchases and the growth of platform buying,” it said in the report.

Internet, the primary resource

Digital natives instinctively turn to the Internet as their first resource for diagnosing vehicle issues, estimating repair costs, and locating parts or repair services.

This online-first approach contrasts sharply with digital immigrants, particularly Baby Boomers, who are more likely to seek information directly from repair outlets or parts stores through in-person visits or telephone calls.

Online transactions

Unlike digital immigrants who often see a distinct difference between in-store shopping and online purchases, digital natives perceive little disparity between the two. The speed, variety, and often lower prices associated with online transactions outweigh any advantages offered by in-store experiences.

Consequently, digital natives are less likely to value face-to-face interactions with parts store personnel or repair shop technicians when making purchasing decisions.

Platform buying

Platform buying has become particularly appealing to digital natives due to its efficiency, wide range of options, competitive pricing, and convenience. Platforms like Openbay, RepairPal and Amazon provide consumers with access to multiple repair outlets and parts choices, allowing for a comprehensive comparison of prices and services.

Amazon, in particular, has become a trusted platform for digital natives.

“Many digital natives are figuratively joined at the hip with Amazon. They love and trust Amazon,” Lang said. “It has become a powerful search engine that provides buyers with a wide range of automotive products and a growing array of automotive repairs.

This trust in Amazon offers a level of confidence that individual repair or parts outlets struggle to match.

Implications for the aftermarket

The increasing influence of digital natives is expected to drive profound changes in the automotive aftermarket. As noted, by 2030, digital natives will account for approximately 50 per cent of light vehicle aftermarket product volume. Their growing reliance on digital platforms for research and purchases will likely lead to a continued shift away from traditional retail models.

The report also noted that the volume and diversity of online-to-offline (o2o) purchases are rising, showing how consumers’ increasing use of the Internet is changing, especially with platforms, to make a broad range of buying decisions. That, Lang suggested, shows digital natives will continue to expand their use of platforms like Amazon to research and purchase vehicle parts and services, fundamentally altering the landscape of the automotive aftermarket.

“It’s inevitable that digital natives, driven by their values and purchase preferences, will increase their use of digital platforms (such as Amazon) to research and purchase vehicle parts and services in the future,” Lang said.

“This has profound implications for the future of the aftermarket as Digital Natives rapidly expand their share of the light vehicle aftermarket.”

Image credit: Depositphotos.com

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New analysis from S&P Global Mobility reveals a significant rise in brand loyalty rates within the automotive industry for the first half of 2024, marking the first year-over-year increase since 2020.

Industry brand loyalty rates have trended upward in the first half of 2024, following several years of flat or declining values, S&P Global Mobility reported.

The industry’s brand loyalty rate through June stands at 52.5 per cent, reflecting a 1.9 percentage point (PP) improvement over the same period in 2023. This marks the first year-over-year increase since 2020, which the group called a positive sign for the industry after several years of lower loyalty levels due to inventory shortages and post-pandemic recovery.

More than half of all brands in the industry saw a year-over-year increase of 1 percentage point or better. This group included both mainstream and luxury brands, which saw increases of 1.9 PPs and 1.4 PPs, respectively. Growing inventory levels and a strong pipeline of return-to-market households were the primary factors in loyalty gains for the first half of 2024.

“Last year we saw a big jump in the number of households returning to market for a new vehicle, but the inventory was lacking,” said Vince Palomarez, associate director of loyalty product management at S&P Global Mobility. “This year, return-to-market volume remains consistent; however, inventory levels are up more than 40 per cent, so households have more opportunity to remain loyal to their previous brand.”

Among individual brands, Tesla continues its run as the leader in brand loyalty with a rate of 67.8 per cent for the first half of 2024. While all Tesla models retain more than 60 per cent of their previous owners, the Model 3 remains the leader in the brand’s lineup with a loyalty rate of 72.1 per cent.

“Tesla has historically been a brand with strong loyal ties among their consumer base, despite a limited product portfolio,” said Palomarez. “Changes in BEV prioritization among other OEMs, along with Tesla’s directive to cut pricing when needed, has kept households from defecting.”

The group also noted that General Motors leads all multi-brand manufacturers in manufacturer loyalty for the first half of 2024, at 67.7 per cent.

Image credit: Depositphotos.com

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But what you do need is an all-round business plan that includes how to implement AI to achieve your goals

Over the past few years, the buzz around artificial intelligence (AI) has become hard to ignore, especially in the automotive industry. It’s no surprise. Recent reports have shown that businesses utilizing AI in their operations are reporting a 15-30 per cent increase in revenue.

Though the fundamentals of AI are over 70 years old, the recent release of large language models like ChatGPT has created an inflection point. This has transformed advanced uses of AI from conceptual ideas into key components of strategic planning sessions — from boardrooms to factory floors.

However, after spending the last year speaking about AI at industry conferences, it has become evident that many companies in the auto part industry are still grappling with how to fully harness the potential of AI-powered technology. Many indicate they are developing an “AI strategy,” but there is no such thing as an AI strategy. What companies need to be assessing are forward-thinking business strategies that AI supports.

Solving real business challenges

The automotive industry is a prime example of a sector that is often “data-rich but information-poor.” Challenges around managing large inventories, complex supply networks and vehicle fitment data have historically constrained companies, as analyzing such vast amounts of data often exceeds the capacity of even large organizations.

However, with the right tools matched to the right strategy, AI can thrive in this environment — especially when it comes to extracting key insights. Below are just a few key industry challenges where AI is bound to make a huge impact:

Inventory management

Auto parts businesses often face regular instances of poor inventory management due to a lack of data. By studying real-time information, market tendencies and seasonal changes, AI can enhance inventory control by processing and analyzing more data, improving accuracy, and reducing errors typical of manual forecasting methods.

Dynamic pricing strategies

Real-time overseeing of market trends and competitor prices is what AI does best. Therefore, companies can make instant adjustments that will keep them competitive as well as maximize profits. Properly integrated with other systems this allows businesses to overcome delays and errors inherent in conventional processes enabling them to capitalize on market opportunities.

Enhanced customer experience

AI can analyze real-time customer data to offer personalized recommendations and support. This proactive approach boosts satisfaction and loyalty by delivering tailored experiences that meet modern consumer expectations. By incorporating AI into customer experience strategies, businesses can swiftly adapt to changing preferences, outperforming traditional segmentation methods.

AI not only makes processing data easier and faster but also makes significant progress in detecting inefficiencies and preventing their costly consequences. For example, Predii uses the power of artificial intelligence to analyze service data for prediction of what might go wrong with a vehicle’s component. At my company, Tromml, we utilize AI to analyze large amounts of sales data in real time, uncovering insights that often go unnoticed through manual analysis.

However, with the right tools matched to the right strategy, AI can thrive in this environment — especially when it comes to extracting key insights.

AI needs a purpose

Tying AI to clear business objectives isn’t just critical for prioritization; it’s essential for the technology to function effectively. Many modern AI systems, particularly those that leverage machine or deep learning, rely on feedback loops to improve over time. It’s much like training an employee. Without ongoing refinement, AI can become outdated, delivering insights that no longer serve your business. A good AI system continuously learns, adapts and provides actionable insights aligned with your goals.

If an AI system is delivering irrelevant or outdated insights, it’s a signal to reassess why it’s not working. Often, this is due to factors like incomplete or poor-quality data or a lack of diversity in data sets. This is why collaborating with your vendor or technical team is key; rather than abandoning the system, work together to refine data inputs and objectives, ensuring the AI evolves to better meet your business needs.

In the end, AI’s true potential will only be unlocked when the right tools are thoughtfully integrated into your business strategy, where you can understand both its limits and its capabilities. This isn’t about chasing the latest tech trend; it’s about using AI to solve real challenges, streamline operations, and foster sustainable growth.

As you engage others around artificial intelligence at work, consider how best it might help us achieve particular targets instead of perceiving it as an end-all solution itself.

Critical thinking among employees should be encouraged so they may identify areas where maximum value addition may be achieved through the deployment of this technology. Every project undertaken under this banner must show clearly what impact it will have on overall performance within your enterprise.

By approaching AI with a strategic mindset, you can not only avoid costly missteps but also position your company as a thought leader, driving innovation and staying ahead in an increasingly competitive landscape.

Lauren McCullough is the founder and CEO of Tromml, an AI-powered business intelligence platform specifically designed for the auto parts industry. She is actively involved with industry organizations including MEMA, Auto Care Association, SEMA and YANG.

This article originally appeared in the September issue of Jobber News

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Today’s vehicles aren’t necessarily going be enough to attract young people into this industry and so a different kind of approach is needed, a shop coach recently advised.

Rather than trying to rely on young people developing a passion for automotive repair on their own, explain to them—and their parents—that a career in the trade is viable and stable while showing them just how they can be successful.

As the automotive industry grapples with attracting new talent, Jeff Furrow, owner of Wellsboro Automotive, addressed the challenges and solutions during a training session on apprenticeships at the Worldpac Supplier and Training Expo.

He highlighted the disconnect young people feel with modern vehicles compared to older generations and emphasized the need for structured career plans to draw them into the trade.

What’s shifted young people from coming to work on cars? Furrow suggested looking at what’s in a school parking lot.

Older generations had hot rods, Camaros or Mustangs that were easier to understand once you popped the hood.

“We worked on him at night, on weekends. But we can do that ourselves — we have the tools, we can find the knowledge,” he said.

Today, however, the complexity of new vehicles like the modern-day Mustang or offerings from Lexus, Tesla and BMW makes them inaccessible for DIY enthusiasts.

“They can’t work on this. There’s no way they can work on them,” Furrow explained. “So how do they fall in love with something they can’t do? How can they fall in love with an industry when they’re not able to be a part of it?”

So it means taking a different approach with young kids and their families. He offered a blueprint to show that there’s a viable, structured career path in auto care. By providing a clear plan the industry can begin to attract and retain the next generation of automotive technicians, he said.

Furrow noted that many parents are focused on the four-year university path without a clear plan, but they feel that a piece of paper after that time is nevertheless worthwhile. Suppose you go to those parents with a specific career path that you’ve created for their child that shows how they will progress and the career they will have once they get the education and training. In that case, you’re making a real difference to attract young people to the automotive service trade.

“Once I told them, ‘I have a plan for your child,’ they started listening to us,” Furrow said. He stressed that the plan must demonstrate structure and a real pathway to a career, and it must be in writing.

Luke Murray, a Worldpac Training Institute instructor, agreed.

“The attrition rate is terrible,” he said in the same session. “And when polled why [apprentices] left, the top two reasons [were] lack of a mentor … and lack of a career path.”

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A recent MIT study found that electric vehicle charging stations significantly increase consumer spending at nearby businesses.

The study, which analyzed data from over 4,000 charging stations and 140,000 businesses in California, found that the presence of EV chargers led to an average annual spending increase of about $1,500 per business in 2019 and approximately $400 per business between January 2021 and June 2023.

The research highlights that the economic benefits of EV charging stations are particularly pronounced for businesses located within 100 yards of the chargers and those in low-income areas. This finding underscores the potential for EV infrastructure to support local economies, especially in underserved communities.

Lead author Yunhan Zheng, a postdoctoral researcher at the Singapore-MIT Alliance for Research and Technology (SMART), emphasized the broader implications of the study.

“These increases are equal to a significant chunk of the cost of installing an EV charger, and I hope this study sheds light on these economic benefits,” Zheng said.

The study’s findings suggest that EV charging stations could diversify income streams for charger providers and site hosts, leading to more informed business models.

The researchers used anonymized credit and debit card transaction data to measure changes in consumer spending, providing a robust empirical basis for their findings.

These findings hold a lesson for charging station developers looking to improve the profitability of their projects.

“The joint gas station and convenience store business model could also be adopted to EV charging stations,” Zheng said. “Traditionally, many gas stations are affiliated with retail store chains, which enables owners to both sell fuel and attract customers to diversify their revenue stream. EV charging providers could consider a similar approach to internalize the positive impact of EV charging stations.”

Image credit: Depositphotos.com

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Despite a rapidly changing automotive landscape, Canada’s vehicle fleet remains steady.

Canada has about 26.7 million light vehicles in operation. That’s up from 26.3, or 1 per cent, from 2022, according to Stats Canada data. Meanwhile, the U.S. VIO number has grown about 2 per cent since 2021.

A growth number that low indicates that at the least there’s no contraction of vehicles in Canada. But it’s not expanding a whole lot either, meaning the number of vehicles able to be maintained and serviced by the aftermarket isn’t growing.

Todd Campau, aftermarket practice lead at S&P Global Mobility described this figure as a neutral indicator at AIA Canada’s National Conference.

“It’s not growing real fast, it’s not shrinking real fast. But there are some external stimuli that are causing it to kind of stay flat,” he observed.

Campau highlighted a significant shift in vehicle preferences across North America, with a marked trend towards light trucks, including crossover utility vehicles (CUVs).

“We are seeing a rapid shift towards light trucks across North America,” he explained. “Passenger cars are essentially falling kind of off the cliff.”

Because there’s a low volume of passenger cars, that segment is aging rapidly. On the flip side, light truck age growth is staying more muted because they’re gaining more and more market share every year.

Turning to vehicle registrations, Campau provided a positive outlook, though not quite where they used to be just yet. After hitting 1.48 million unit sales in 2022, sales crept up to 1.66 in 2003, according to DesRosiers. Canada was on pace for 1.68 million units sold in April and that number has only grown to 1.78 as of September.

Slowly, numbers are going up to historical norms, Campau said. He noted that the Canadian new vehicle market showed resilience during both the pandemic and the Great Recession, outperforming the U.S. market.

“Actually, it’s a little better than what we saw in the U.S. The Canadian new vehicle market was pretty resilient,” Campai said.

Campau emphasized the importance of new vehicles entering the market for the health of the aftermarket sector.

“This is our pipeline. I know a lot of times we feel like it’s us against them; It’s OEMs versus aftermarket. And to a degree, we do battle on how to repair the vehicle,” Campau acknowledged. “But without the vehicles coming into the market, our pipeline dries up. And if our pipeline dries up in five or six years, that’s really bad for us.”

However, Campau pointed out that scrappage rates in Canada remain high, affecting the overall fleet size. Scrappage meaning any vehicle leaving the vehicle fleet, such as by end of life or exported.

“We’re still seeing pretty high scrappage. That’s a large number of vehicles that are leaving your fleet every year. It does seem like it’s recovering. But still, I’d like to see obviously a lower number to maintain that fleet growth in the upward direction,” he said.

Image credit: Depositphotos.com

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The annual three-day Ride for the Future by the Automotive Aftermarket Riders Club (AARC) will kick off once again heading into AAPEX.

The event is supports the University of the Aftermarket Foundation (UAF), which provides scholarships and educational resources to help develop future industry leaders.

“The AARC Ride for the Future offers an exciting and unforgettable experience,” said Mike Mohler, the leader of the pack. “While we are taking in incredible locations and having a blast, we are also giving back to the University of the Aftermarket Foundation.”

He noted that Michael Rukov has been designated the head of “fun stuff” and is working on a mystery field trip that participants will enjoy. However, the location of the mystery excursion has not yet been revealed.

The scenic ride will begin at Eagle Rider Rentals and Tours in Las Vegas on Oct. 31. Riders will cruise through Nevada, Southern Utah and Arizona. Riders will head back to Las Vegas on Nov. 2 in time for the start of the Aftermarket Warehouse Distributors Association (AWDA) conference.

Interested riders can rent motorcycles from Eagle Rider Rentals and Tours with an advance reservation. For more information or to learn how to become a rider or sponsor, contact Mike Mohler, at mikem@thegroupapsg.com.

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Building a strong team is essential in a jobber store because you can’t manage everything on your own. Here’s how to ensure success…

The true secret to success of a jobber store lies not in the parts we sell, but in the people who sell them.

When I was managing jobber stores, staffing was always my primary concern and focus on a day-to-day basis. The jobber business is highly competitive, requiring prompt phone responses, excellent service to support shop scheduling and workflow and consistent, accurate delivery of parts. All of these functions depend on the operations of the staff you rely on.

As the leader of the business, many operational aspects are beyond your direct control, with you relying on your staff to ensure the business’s sustainability and growth.

Many people ask how to develop staff to maximize their performance and provide the best service for clients, how to handle personal issues and recurring retention problems and how to avoid the pitfalls of running shorthanded.

Over a decade of running the jobber business, I found that the key to success in developing and driving staff performance was rooted in the business’s vision, mission, and values. On a daily basis, I consistently aligned actions with these guiding principles. Over time, this consistency resonated with the staff, fostering an understanding of our unwavering commitment to our clients and the crucial role our service played in maintaining client loyalty in a highly competitive market.

For jobbers and those in the automotive aftermarket, I always emphasized industry trends and market dynamics. Through effective communication, we cultivated a culture of accountability, where effort, actions and the business’s reputation reflected our staff’s performance.

My staff were crucial in executing for our clients, so I recommend that jobbers and owners maintain an open-door policy and encourage positive communication.

I advise today’s jobbers that as the industry consolidates and competition intensifies, the advantage entrepreneurs and jobbers have over corporate competitors is their passion for building a strong culture with their staff — one that resonates with clients.

On a more practical level, we invested heavily in staff training to ensure that our team was up to date on new products, supplier training refreshers, and operational processes. This commitment to continuous learning became part of our culture and enhanced our business execution and customer service.

Regarding recruitment and retention, given the competitive nature of the automotive aftermarket and parts distribution, we proactively focused on retaining our staff and recruiting individuals who fit the business culture and could deliver for the business and its clients. If issues arose, such as compensation disputes or interpersonal conflicts, they were personally addressed promptly, along with our HR functions. In a store environment, staff may leave for a difference of just  a dollar or two, given the general salary ranges and affordability challenges in Canada. I generally overpaid for driver and warehouse positions and addressed staff concerns on a case-by-case basis to minimize turnover and its impact on operations.

My staff were crucial in executing for our clients, so I recommend that jobbers and owners maintain an open-door policy and encourage positive communication. This approach helps prevent staff from seeking alternative employment and avoids the costly impacts of turnover.

Overall, these strategies were key to my success in managing staff and delivering exceptional service.

Zakari Krieger is the Fix Network, Canadian vice president of Prime CarCare, responsible for the Canadian retail business, encompassing the Speedy Auto Service and Novus Auto Glass business lines

This article originally appeared in the September issue of CARS magazine

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Industry leaders testified before a Senate committee, pushing for swift action on bills adjacent to the right to repair movement last week.

J.F. Champagne, president and CEO of the Automotive Industries Association of Canada (AIA Canada), Chris Kinghorn, vice president of strategy and growth at UAP and Daryll O’Keefe, president of Fix Network Canada testified before the Standing Senate Committee on Banking, Commerce and the Economy, advocating for the passage of Bills C-244 and C-294.

Bill C-244 addresses digital locks that currently restrict consumers from repairing or maintaining their products. By amending the Copyright Act, the bill would allow Canadians to legally bypass these restrictions without fear of infringing on copyright laws, giving repair advocates a significant victory.

Bill C-294, on the other hand, focuses on enabling compatibility between different systems and devices. This would allow for repairs and interoperability between various technologies, all while remaining within the confines of copyright regulations.

While these bills are not specific to the right to repair of motor vehicles, they do mark a significant step toward securing the right to repair in Canada and ensuring consumers’ ability to choose where and how their vehicles are repaired.

The trio separately urged the Senate to push forward on these bills and right to repair overall as they are critical for consumer choice. Champagne noted other countries as making progress and noted Quebec’s forward movement on right to repair.

Last fall, Quebec passed legislation to allow vehicle owners in the province to have protections in being able to choose the vehicle repair facility of their choice. It forces manufacturers to repair certain goods at “a reasonable price” to avoid having the consumer discard them entirely.

“It is critical that vehicle owners have a choice when it comes to where they get their vehicle repaired and serviced. But this choice could soon disappear if they don’t have access to their vehicle data,” Champagne stated during the testimony.

He further stressed that enacting this legislation will help ensure that independent auto care businesses continue to play a vital role in servicing Canadian vehicles, preventing a monopoly by automakers over repair data and services.

Both bills represent an essential step toward empowering consumers and supporting competition in the automotive service industry, AIA Canada outlined in a recap of the testimony.

However, the group has made it clear that their broader goal is the implementation of standalone legislation specifically for the automotive sector.

“Standalone legislation would affirm that vehicle data belongs to the consumer, granting them full control over where they choose to have their vehicle serviced or repaired,” AIA Canada observed.

“It is crucial that vehicle owners, not automakers, retain ownership of this data. This will ensure that consumers can continue to make independent choices while helping auto care businesses throughout the country remain competitive and serve as vital providers of essential vehicle services to Canadians.”

Image: AIA Canada’s J.F. Champagne speaks to the Standing Senate Committee on Banking, Commerce and the Economy on October 9

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A recent MIT study has found that high temperatures inside vehicle cabins during hot summer days significantly increase the levels of volatile organic compounds (VOCs), posing potential health risks to occupants.

A new study by researchers at the Massachusetts Institute of Technology (MIT), Cabin air dynamics: Unraveling the patterns and drivers of volatile organic compound distribution in vehicles, published in the journal PNAS Nexus emphasized the critical role of material surface temperature in driving VOC emissions, challenging the previously held belief that air temperature was the primary factor.

The research team, led by Rui Zhang and included Minglu Zhao, Hengwei Wang, Haimei Wang, Hui Kong, Keliang Wang, Petros Koutrakis, Shaodan Huang and Jianyin Xiong, looked at VOC levels inside a new car over seven summer days. They found that formaldehyde concentrations were notably high, with about one-third of the readings exceeding the standard limit for in-cabin air quality.

The study’s findings are particularly concerning for new vehicles exposed to high temperatures, which can exacerbate the “new car smell” often associated with VOC emissions. The researchers discovered that material surface temperature, rather than air temperature, is the most significant factor influencing VOC emission behaviours.

The report observed that the implications of this research are significant for both the automotive industry and public health. High levels of VOCs can have adverse health effects, including respiratory issues and other long-term health problems. It outlined that by identifying material surface temperature as a key factor in VOC emissions, manufacturers can design vehicle interiors to minimize harmful exposures, especially during hot summer months.

VOCs, emitted from various materials and products within vehicle cabins, pose a significant risk to occupants, particularly in high-temperature conditions. Understanding the factors that influence VOC emissions is essential for developing strategies to reduce exposure and improve overall air quality.

The research team hoped their findings lead to more informed decisions in vehicle design and air quality management.

Image credit: Depositphotos.com

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Auto Value announced 25 scholarship winners for the 2024 season in collaboration with the University of the Aftermarket Foundation, including two Canadians.

Recipients were chosen from a competitive pool of applicants across North America via their local warehouse distributor, all aspiring to complete their secondary education. Both Canadian winners are from Saskatchewan and are under Auto Electric: Madison Gray-Pirsak from Regina and Carter Thomas from Tisdale.

“2024 was yet another outstanding year, with a pool of highly qualified and competitive applicants for these scholarships,” said Laurel Lopez, marketing and events coordinator for Aftermarket Auto Parts Alliance, Inc. “Congratulations to all our Auto Value Scholarship Recipients. We are proud and excited to see what the future holds for you.”

Applicants submitted comprehensive applications including essays, letters of recommendation and transcripts. An industry panel of judges reviewed and ranked the applicants based on their merits, with oversight and administration from the University of the Aftermarket Foundation. Candidates were required to be employees or children of employees at an Auto Value or Confidence Plus location.

Since 2001, the Alliance scholarship program has awarded nearly $600,000 to deserving students. The program encourages continuing education and supports the next generation of the workforce.

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Aurora, Colorado, is a bustling city that forms part of the Denver metropolitan area. With its expanding population and growing traffic, the likelihood of car accidents in this region has increased. Whether you’re traveling along the busy I-225 corridor or through residential streets, accidents can happen at any moment.

When a car accident occurs, the strength of your claim often depends on more than just physical evidence and your account of the events. Witnesses can play a crucial function in helping to validate your version of the incident, providing unbiased testimony that can make a significant difference in the outcome of your case.

Aurora car crash injury lawyers know the value of having credible witnesses to support a claim and how their statements can influence the decision of an insurance company or court. In this piece, we’ll explore why witnesses are vital to a successful car accident claim and how their involvement can help secure fair compensation.

Providing an Unbiased Perspective

One of the key benefits of having witnesses is their ability to offer an objective account of the accident. While the drivers involved may have conflicting stories, a witness provides a third-party perspective that can help clarify the situation.

This can be especially helpful when the fault is disputed, or both parties provide differing versions of what happened. Witnesses have no personal stake in the outcome, making their testimony highly valuable in the eyes of insurance adjusters and courts.

Confirming Key Details of the Accident

In many cases, witnesses can confirm important details that support your claim. For example, they may have seen one driver running a red light, speeding, or failing to yield the right of way. They can also provide information on road conditions, traffic signals, or actions leading to the crash. Having someone verify these details adds credibility to your account and can prevent the other party from altering the facts to avoid liability.

Strengthening Your Claim with Multiple Testimonies

The more witnesses you have supporting your claim, the stronger your case becomes. Multiple individuals who observed the accident can corroborate your story, making it more difficult for the other side to dispute the facts. This is particularly important in complex cases where the events leading to the crash are unclear. The combined testimony of several witnesses can paint a precise picture of how the accident occurred.

Offering Support for Non-Visible Damages

Witnesses aren’t just helpful for proving physical details of the crash; they can also support claims for emotional distress and other non-visible damages. For example, a witness may observe your emotional state immediately after the accident or the physical pain you experienced. This can help secure compensation for pain and suffering, which can be more hard to quantify than medical bills or property damage.

Preventing Fraudulent Claims

In some unfortunate cases, individuals involved in an accident may try to exaggerate or fabricate details to avoid responsibility or increase their compensation. Witnesses safeguard against these tactics, providing an honest account of what occurred. Their testimony helps ensure that the truth comes to light and that fraudulent claims are dismissed.

Witnesses are indispensable in building a solid car accident claim. Their accounts provide clarity and support for your version of events and help prevent false claims that could undermine your case. Gathering witness testimony as soon as possible after an accident can make a big difference in the success of your claim and the payment you receive.

The post Witnesses: A Vital Part of a Successful Car Accident Claim appeared first on Auto Service World.

Steering through the world of second-hand vehicles can be tricky, especially when finding a dealer you can trust. Brisbane, with its bustling automotive market, offers plenty of options. This, however, can make your car buying journey more challenging.

So, how do you separate the wheat from the chaff?  This guide will walk you through the process of finding the most reliable used car dealers in River City, ensuring you drive away with a great vehicle and peace of mind.

The Qualities of Trustworthy Dealers

Knowledge is power in the used car market, and understanding the local landscape is your first step towards a successful purchase. To find reliable used car dealers in Brisbane, check these qualities first before requesting a test drive:

• Reputation and reviews: In the age of digital information, a dealer’s online reputation can be quite telling. Look for dealers with consistently positive reviews across multiple platforms.
• Industry accreditations: Check if the dealer is a member of reputable industry bodies such as the Motor Trades Association of Queensland (MTAQ). These associations often have strict codes of conduct that members must adhere to, providing an extra layer of assurance.
• Transparency: Trustworthy dealers are typically forthcoming with information about their vehicles. They should be willing to provide detailed vehicle history reports and service records, as well as allow independent inspections.
• Quality of inventory: While a vast vehicle selection is appealing, pay attention to the overall quality of the units being offered. Dealers who maintain a well-kept, diverse inventory reflect a commitment to quality.
• After-sales support: Look for dealers who offer comprehensive warranties and after-sales services. These features demonstrate confidence in their products and a commitment to customer satisfaction beyond the initial sale.

These indicators serve as a reliable compass in your search for a trustworthy dealer. Their commitment to transparency, quality, and customer satisfaction often translates into a better vehicle and a smoother ownership experience for you.

Where to Start Your Search

Now that you know what to look for, the next step is knowing where to begin your journey.  Here are some promising starting points:

Car Dealership Networks

These companies are engaged in large-scale operations and often represent multiple car brands or specialize in a wide range of used vehicles. They often have dealerships across different suburbs in Brisbane, making it convenient for you to visit and compare vehicles.

Established dealership networks source vehicles through trade-ins, auctions, and sometimes directly from manufacturers. That said, they can offer a wide selection of makes and models, increasing your chances of finding the right car. They typically have in-house mechanics who inspect and refurbish vehicles before putting them up for sale.

Their size often means they have the financial backing to offer competitive warranties and after-sales support. On the flip side, a big name doesn’t automatically guarantee the best deal or service, so always do your due diligence.

Local Independent Dealers

These used car sellers are smaller and often family-owned businesses operating within the Brisbane community. Local independent dealers source vehicles through various channels, including private sellers. They typically have a smaller inventory but can source specific vehicles upon buyers’ request.

If you’re looking for more personalized service and attention, plus better success at negotiating prices, these are your go-to sellers. Local dealers have a deep understanding of the Brisbane market and local driving conditions. They can help you snag the most popular and best-priced used cars your money could buy.  

Many local used car dealers have built strong reputations within the community. Some have been operating for several decades. However, as with any purchase, it’s crucial to do your research and not be swayed solely by a friendly, local approach.

Certified Pre-Owned (CPO) Programs

It’s easy to understand why some used car buyers may prefer certified pre-owned (CPO) programs. They offer a middle ground between new and used vehicles.

CPO programs are manufacturer-backed initiatives that offer near-new vehicles with added benefits. While they may be pricier than non-certified used cars, the additional peace of mind and potential long-term savings on maintenance can make them an attractive option for many buyers.

Used vehicles sold under this arrangement must meet specific age and mileage requirements. These cars then undergo a comprehensive multi-point inspection by factory-trained technicians. Any issues found are addressed, often using original manufacturer parts.

In most cases, CPO vehicles come with an extended warranty beyond the original factory warranty.

Also, many programs offer added benefits like roadside assistance, special financing rates, and free vehicle history reports.

Due Diligence: Your Best Tool

Conducting thorough due diligence is crucial, regardless of where you choose to shop. Take the following steps to ensure that your used vehicle is well-maintained:

• Research the dealer: Before visiting, look up the dealer’s history, customer reviews, and any potential complaints or legal issues.
• Vehicle history check: Always insist on a comprehensive vehicle history report. In Queensland, you can use the Personal Property Securities Register (PPSR) to check for any financial encumbrances on the vehicle.
• Independent inspection: Consider having a qualified mechanic thoroughly check any car you’re serious about purchasing.
• Test drive: Always take the car for a test drive, preferably on various road types, to get a feel for its performance in different conditions.
• Ask Questions: Don’t hesitate to ask detailed questions about the vehicle’s history, maintenance, and any potential issues. A trustworthy dealer should be open and honest in their responses.

While it may seem time-consuming, the effort you put into researching and verifying can save you from potential headaches and financial losses down the road. A reputable dealer will not only tolerate your thoroughness but will likely appreciate and encourage it.

Conclusion

Whether you choose a large network, opt for a certified pre-owned vehicle from a luxury brand, or decide on a local independent dealer, your thorough approach will serve you well. The Brisbane used car market is diverse and full of opportunities. With the right strategy, you can always find a great vehicle from a dealer you can trust.

The post Where to Find the Most Trusted Used Car Dealers in Brisbane appeared first on Auto Service World.

Why Should You Remove Your Car Window Tint?

Window tinting offers numerous benefits, including privacy, UV protection, and glare reduction. However, as the tint film ages, it can deteriorate, bubble, or fade, which may necessitate its removal and replacement. Here are some compelling reasons to consider updating your car’s window tint.

Enhanced Privacy

As tint films age, they can become more transparent, compromising the privacy they provide. This can make it easier for outsiders to see inside your car, which may concern some drivers. Removing and replacing the tint with a new film can help maintain your privacy and keep prying eyes out. This is especially important if you frequently park in public areas or store valuable items in your car.

Improved Protection

Tint films can degrade over time, compromising their ability to block UV rays and reduce glare. UV rays can cause skin damage and fade interior materials, while glare can cause eye strain and discomfort while driving. Updating your tint ensures you and your passengers’ continued protection from UV damage and eye strain. This is particularly important for drivers who spend long hours on the road or in sunny climates.

Aesthetics

As tint films age, they can become discolored, brittle, or show signs of wear, impacting your car’s appearance. This can make your vehicle look outdated and unkempt. However, removing and replacing the tint with a new film can refresh your car’s look and restore its sleek appearance. A well-maintained vehicle not only looks better but also can increase its resale value, making the investment in updating your window tint worthwhile.

Legal Compliance

Window tint laws vary by region, and changes in these laws may require the removal of existing tint to ensure compliance. If you’ve had the same tint for several years, the rules may have changed since its installation. Updating your tint ensures your car meets the latest legal requirements, provides security, and avoids potential fines or tickets.

Better Visibility

Tint films can become cloudy or opaque over time, affecting visibility and creating a safety hazard. This can make it difficult to see the road and surrounding traffic, increasing the risk of accidents. Removing and replacing the tint with a new film can significantly improve your view of the road and surrounding traffic, enhancing your driving safety and providing a sense of security.

Increased Resale Value

Updating your car’s window tint can enhance its appearance and appeal to potential buyers, potentially increasing its resale value. A well-maintained car with clear windows and a fresh look is more attractive to buyers than an old, faded tint. This can give you an edge in the market and help you sell your car more quickly and for a better price.

By successfully removing and replacing your car’s window tint, you can enjoy the satisfaction of a fresh, functional, and aesthetically pleasing vehicle. Whether you opt for DIY removal or professional assistance, updating your tint is an empowering step in maintaining your car’s integrity and appearance.

DIY vs. Professional Removal: Which Option is Best?

While the DIY approach to removing window tint may seem appealing for its potential cost savings and the satisfaction of completing the task independently, it comes with significant challenges. It is a time-consuming process, particularly for those inexperienced with it, requiring meticulous effort to ensure the tint is fully removed without harming the glass. Moreover, specialized tools such as heat guns, razor blades, and adhesive removers are often necessary, and using them correctly is crucial to avoid window damage. There’s also a risk of accidental scratches or other damage if proper techniques are not employed, potentially leading to additional expenses for repairs or replacements. On the other hand, professional tint removal services offer several advantages:

• Expertise: Professional tint removal services have the experience and knowledge to handle even the most challenging jobs.
• Specialized Tools: Professionals can access specialized tools and equipment that make removal easier and more efficient.
• Time-Saving: Hiring a professional saves you time and effort, allowing you to get back on the road with clear windows quickly.
• Damage Prevention: Professional services minimize the risk of accidental damage to your car’s windows, ensuring a smooth and hassle-free removal process.

Ultimately, deciding between DIY and professional tint removal depends on your comfort level, expertise, and the importance of a flawless outcome. While DIY removal can be a viable option for those with the necessary skills and tools, professional services offer efficiency, safety, and peace of mind, making them a preferred choice for many car owners looking to update their window tint.

How to Remove Window Tint: Step-by-Step Guide

Removing window tinting can be daunting, but with the right approach and tools, it can be a straightforward process. Learn more about the essential steps and precautions to safely and successfully remove your car’s window tint.

1. Tools and Equipment Needed

Before starting the removal process, gather the necessary tools and equipment:

• Heat gun or hair dryer: These tools soften the adhesive beneath the tint film.
• Razor blade or scraper: A sharp razor blade or scraper will peel the tint film away from the glass.
• Spray the bottle with soapy water or adhesive remover: This will clean the glass and remove any remaining adhesive residue.
• Cleaning solution: A glass cleaner will ensure a clear finish after removal.
• Safety gloves, glasses, and face masks are essential for protecting yourself during removal.
• Plastic sheeting or garbage bags will protect your car’s interior from debris and cleaning solutions.

2. Preparing the Area

Before beginning the removal process, choose a well-ventilated workspace and protect your car’s interior from debris and cleaning solutions. This will help minimize mess and ensure a smoother removal process. Cover your car’s interior with plastic sheeting or garbage bags to prevent damage or staining.

3. Heating and Peeling the Film

To remove the tint film, use a heat gun or hairdryer to soften the adhesive beneath it. Start at a corner and slowly peel the film away using a razor blade or scraper. Take your time and work patiently to avoid damaging the glass. Apply heat as needed to keep the adhesive pliable and make it easier to remove the film.

4. Removing Adhesive Residue

After removing the tint film, adhesive residue will likely remain on the window. Use a spray bottle filled with soapy water or adhesive remover to clean the glass thoroughly. Apply the soapy water or adhesive remover to the residue and let it sit for a few minutes. Then, gently scrape off the residue with a razor blade or scraper. Repeat the process as necessary until the glass is clean.

5. Final Cleaning

Once the adhesive is removed, clean the window with a glass cleaner to ensure a clear finish. Use a microfiber cloth to clean the glass and remove any remaining streaks or residue. This final cleaning step will help ensure your windows are clear and ready for use.

Remember to work carefully and patiently throughout removal to avoid damaging your car’s windows. If you need clarification on any part of the process, consider consulting with a professional tint removal service.

Achieve Clear, Beautiful Windows With Professional Tint Removal and Installation Services

Enhancing your car’s aesthetic appeal and protecting yourself from harmful UV rays are just a few benefits of investing in window tinting. However, the need to update or replace your tint may arise as time goes on. Old window tint can deteriorate, bubble, or fade, compromising its effectiveness and appearance, so removing and replacing it with new tint ensures continued protection and a refreshed look. Whether you opt for a DIY approach or seek professional assistance, providing a seamless and safe tint removal process is key. Updating your car’s window tint is a simple yet effective way to refresh its appearance and enhance your driving experience. Remember to work carefully and patiently throughout the removal process, and feel free to consult with a professional tint removal service if you need clarification on any part of the process. Ready to upgrade your car’s window tint? Reach out to our professionals today for top-tier tint removal and installation services!

The post Car Window Tint Removal: When and How to Safely Update Your Tint appeared first on Auto Service World.

The Electric Vehicle (EV) market in Germany has experienced a significant downturn in recent months.

Despite the country’s reputation as a leader in renewable energy and automotive technology, EV sales have declined sharply compared to previous years, culminating in a recent drop of 70%.

This article explores the key factors behind this decline and looks at the potential implications for the German automotive industry, as well as in other countries.

Subsidy cuts

The German government’s decision to reduce or eliminate subsidies for electric vehicles has made them less affordable for many consumers there.

This move, driven by budgetary restrictions and the need to comply with a constitutional court ruling, is a big event considering the government had allocated $10 billion to support the purchase of electric vehicles since 2016.

The EV subsidy program, however, was deemed a non-essential expenditure in the latest budget and was swiftly terminated. Electric vehicles are now much more expensive for German consumers leading to this drop in sales.

The impact of the subsidy cuts is likely to be felt beyond Germany. The country’s decision could influence other European nations to make similar decisions, especially if it proves to be a financial success.

Changing consumer preferences

Markets often go through changes caused by trends among customers. One of the biggest examples in recent years has been the move away from in-person entertainment in favor of digital alternatives, such as the move toward online casinos.

In other industries, similar shifts have happened, like the rise of online streaming services in place of cinema trips and the decline of bricks-and-mortar retailers in favor of e-commerce marketplaces.

In the EV world, it might be that consumers are looking at long wait times, limited selection, or concerns about the environmental impact of battery production as reasons why they’re not ready to embrace electric vehicles.

Economic uncertainty

The current economic climate has also affected consumer behavior, including their willingness to make large purchases like electric vehicles.

Rising inflation, interest rates, and concerns about job security have created a sense of uncertainty and reduced consumer confidence. Many consumers have become more cautious about their spending and, with EVs often on the higher end of the pricing scale, they have instead looked at cheaper fuel-powered alternatives.

This situation may not change at any point in the near future, either, with German government policies focused on keeping inflation under control rather than economic growth. Recent reports showing a shrinking economy also add to the fears that prudent thinking may be here to stay a while, among both government figures and the general public.

Increased competition from traditional vehicles

It’s easy to get swept away by media hype around EVs and think that they’re about to wipe traditional vehicles from the market, but this simply hasn’t been the case.

Advancements in internal combustion engine technology have made gasoline-powered cars more efficient and affordable than ever before. It’s led to a spike in competition from gas-powered vehicles which has made it more challenging for electric vehicles to attract buyers, particularly those on a tight budget.

Modern gasoline-powered cars offer improved fuel economy, reduced emissions, and enhanced performance, and that’s not to mention hybrid alternatives. These provide a balance between fuel efficiency and electric power, offering drivers the flexibility to choose between gasoline and electric modes.

Hybrids also often have a lower upfront cost than fully electric vehicles and may be more appealing to those who are concerned about range anxiety or charging infrastructure.

Charging infrastructure concerns

Germany has made big strides in expanding its charging infrastructure, but range anxiety and concerns about charging availability continue to be a barrier for some potential EV buyers.

The limited access to charging stations, especially in rural areas or during peak times, can make long-distance travel in electric vehicles less convenient and appealing.

Range anxiety, the fear of running out of battery power, is also a common concern among potential EV buyers. People are put off by this problem and often switch back to fuel-powered vehicles because of it.

The charging time required for some models can also be a barrier for those with busy lifestyles. Many people don’t want to take time out of their schedule to find the nearest charge point then wait for it to fully charge.

Further investment in charging infrastructure is essential, which means Germany expanding its network of charging stations, particularly in rural areas and along major highways. However, there are few major plans to do this, particularly as the country is going through tough economic times.

Do EVs still have a bright future in Germany?

The above news may make it sound like a death knell has been sounded for German EVs, but it’s more likely to be just a bump in the road, to use a pun. Electric vehicles are still the most likely long-term option for many drivers, considering their eco-friendly features and Europe’s shift from non-renewable fuel.

EV makers can’t afford to be complacent, however. They must take stock of dips like the 70% drop this year and make sure they address the reasons behind it. Failure to do so could see many manufacturers go out of business and set the EV industry back years of progress.

The post Why Did the Sale of EVs in Germany Drop by 70%? appeared first on Auto Service World.

Car insurance is a critical aspect of vehicle ownership that provides protection against financial losses and unexpected events. It may also aim at the damage that results from an accident, theft and even natural disasters. Knowledge of car insurance and the various options enables an individual to make the right decision regarding coverage to go with. Let’s take you through a basic rundown of car insurance.

What Is Car Insurance?

Auto insurance refers to an agreement between a car owner and an insurance firm. In return for the agreed amount, the insurer offers protection. The cover is against some of the adversities that are evident in owning and running a car. The coverage can range from liability, the damages of the vehicle, medical bills and other related costs. Auto insurance is not only wise from an economic perspective but in most countries it is unlawful to run a vehicle on roads without proper insurance.

There is so much focus on the practical need for car insurance that one would think someone has already looked at why car insurance is important for many obvious reasons. Car insurance serves several important purposes, including:

• Financial Protection: They involve loss of lives, injuries, damages to property and business, resettlements, medical expenses and legal costs. Insurance helps pay these costs and hence car insurance relieves the policyholder of these expenses.
• Legal Requirement: Minimum auto insurance is required in many countries; however, the level of insurance can be very low. They are fined, have their licenses taken away, and can face some legal action for driving vehicles without insurance.
• Peace of Mind: Being aware that you have shield against any supplementary costs help to feel calm while being on the trip. It helps you avoid the shock of bearing full cost of loss in an event of an accident.

Choosing the Right Car Insurance

Choosing a good car insurance policy requires a comparison of your requirements and the offer price. Here’s how to make an informed choice.

1. Assess Your Needs

Before taking an advanced course, think about the value of your car and your usual driving style, as well as the laws of your country, state, or city. If you own a car that is not very old or if you reside in a part of the country that is characterized by severe weather patterns, then comprehensive cover may be required. For a more in-depth look at this type of coverage, you can read more about comprehensive car insurance. Producers of older cars may only require basic liability protection depending on their car’s model.

2. Endorsement and Feedback from a Number of Insurers

With regard to insurance, there could be large differences in premium price depending on which insurance provider an individual selects. Young drivers can use quotes to compare coverage of different insurance companies as well as the costs. Just about all of the insurance companies have provided online facilities to give a rough idea within a few moments.

3. Consider Deductibles

The former is the amount that one has to pay from there pocket towards the treatment before the insurance organization pays the rest. Selecting a high deductible can reduce your premium, and then you may not afford to pay for the deductible when the time comes.

4. Look for Discounts

Some of the ways insurance providers give out rebates include when one has both home and auto insurance, having a good record when it comes to driving or having safety gadgets installed in the car. Do not forget to check whether there are any discounts that are possible to lower the value of your premium.

5. Policies

Never jump into supporting a particular policy before going to the terms and conditions of the policy. It is also important that you know what is included and what is not in the policy, as well as how the claims are dealt with. It can help avoid unwelcome shocks if one needs to develop an insurance claim.

Reducing Automobile Insurance Costs

Everyone wants to have their car insurance cheap. Here are some effective ways to reduce your premium:

• Maintain a Good Driving Record: Safety while on the road also ensures you do not have high premiums and qualify for certain concessions.
• Consider Usage-Based Insurance: Many companies provide policies which follow the behavior of the driver by the use of a mobile application or gadget, which comes with comparatively cheap prices in the event of safe driving.
• Bundle Policies: Additional insurance, such as house insurance, is normally cheaper when taken together with car insurance.
• Adjust Your Coverage: If you own an old model car, it might be economically wise to cut on comprehensive or collision coverage.

Tips to Increase Your Car Insurance Benefits

Here are ways in which you can maximize your car insurance.

1. Review Your Policy Regularly

As time passes, your needs and circumstances change, and your insurance policy should adapt accordingly. Periodic reviewing of your coverage cover will ensure that you aren’t paying more than you have to for options that you don’t need or are underinsured given present circumstances. Life events such as marriage, shifting, or buying a new vehicle are just some examples of changes in life for which you should revisit the policy.

2. Engage with Your Insurer

For this reason, don’t be afraid to ask your insurance company questions. They often outline discounts and other coverage options that you might not be aware of. Insurers reward responsible behavior in many ways. For example, a good driver discount is given for taking a defensive driving course. Other discounts may be given for adding safety features.

3. Take Advantage of Online Tools and Resources

Today, technology provides many online resources through which you can easily compare rates and coverage options. Most websites give the opportunity to enter your details and receive quotes from a number of insurers. Thereby saving you lots of time and money. In addition, other firms have online calculators that would help you estimate changes that may occur in your premiums as a result of changing coverage levels or deductibles.

The Claims Process: What to Expect

In the unfortunate event of an accident, understanding the claims process will see you through the process. Here’s a step-by-step guide to what generally happens:

• Assess the Situation: Check that all parties are out of danger after the accident, call emergency services if someone gets injured. If possible, move to a safe location.
• Gather Information: After an accident, related information should be gathered around the scene of the incident. These include contact details of other drivers/witnesses.
• Notify Your Insurer: Inform your insurance company immediately and provide it with all the information necessary for it to start the process.
• Complete the Claim Form: The insurance company requests that you fill out a claim form. This should be done honestly, and full details should be filled in. Double-talk in the description of your claim might possibly delay consideration of your claim or result in denying the claim.
• Follow-up: After submitting your claim, call your insurance company regularly for any update on the claim status. They may require further information or documents to process your claim.

The Future of Auto Insurance

With the evolving trends in technology, more transformations will definitely occur in car insurance in the future. For example, increasing autonomously driven cars are likely to introduce newer challenges and opportunities for the insurers. As such cars become more common on the roads, the questions of liability, coverage requirements, and risk evaluation need to be resolved.

Final Thoughts

Insurance is important in owning a car responsibly because it provides, besides peace of mind on the road, financial protection against loss. Knowing the kinds of protection, what has an influence on the premium rate, and how to select proper insurance gives you an edge in making competent decisions about what will suit you and your budget. Whichever you go for, either basic liability coverage or car insurance, knowing your options is the master key to effectively dealing with car insurance.

The post Understanding Car Insurance: A Comprehensive Guide appeared first on Auto Service World.

What was once the Automotive Fellowship Society is now the Aftermarket Guild armed with a new vision for the future while making sure to honour the trailblazers of the past.

The group last met in 2019 and reunited Oct. 3 in Toronto, with major changes. With a new name, the group opened its membership to women — a group once barred since the original society was founded in 1960.

It’s an invitation-only event and admittance to the group requires 20 years of service in the aftermarket in a ‘responsible’ position.

Greg Stone, decades-long chairman of the group and sporting his Hockey Night in Canada sport coat, spoke to attendees — made up of members new and old, and members of industry press for the first time — about the group’s history and the change with the times.

He emphasized that the changeover from AFS to Aftermarket Guild isn’t a downgrade of any kind — the guild is still the important group that it always has been.

It is an area where competitors can gather together in a non-competitive setting and take in an atmosphere of fun. As the group states on its new website (more below), in the the AFS, “There would be no rules; no dues; no board of directors; no by-laws; no lofty aims; no Guests; and really, not much sense.”

Stone also announced a $10,200 cheque was being sent to Shad’s R&R, the longstanding aftermarket charitable golf tournament.

New members of the guild were also welcomed during the three-hour event, which included dinner and presentations.

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Hall of Fame

The capper on the night was the start of a new tradition: The induction of 11 aftermarket visionaries to the Aftermarket Guild Hall of Fame.

Part of the mission of the group is to ensure that the names and memories of the architects of the Canadian automotive aftermarket are honoured and remembered for all time, preserving the heritage of the industry.

Members of the inaugural class were:

• Don Chase
• Don Hannah
• Ed Coates
• Emmett Grant
• George Clark
• Greg Stone
• Fred Shaddick
• John Grant Sr.
• John MacDonald Sr.
• John Vanstone
• Tom Saxton

Presentations and bios were provided for each member. For those who have passed, family members or close friends accepted the honour on their behalf.

New website

The group announced a new website: www.aftermarketguild.ca where the Hall of Fame members are commemorated so that years from now, new and young members to the industry and look back on those who built the Canadian aftermarket. The website has more information about the inductees and background on the former AFS, how it came to be, how the Guild was formed and how new members can join.

Please see the photo gallery below and Instagram reel for more highlights.

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Online part sales have yet to catch up in our country

South of the border automotive parts e-commerce is on a tear.

According to a recent report by automotive aftermarket data specialists Lang Marketing, online parts sales increased by 50 per cent between 2019 and 2023 bringing the market to USD$35 billion. That represents about a 14 per cent share of the total aftermarket.

A big chunk of that growth came in the COVID years when the physical business hobbled and digital sales skyrocketed. The explosive growth has since tapered off but has remained strong enough to manifest solid year-over-year increases. Do-it-yourself (DIY) sales have traditionally buoyed the online market, but higher growth is coming from the business-to-business (B2B) segment now. Indeed, the B2B share of online sales has doubled since 2016, according to the Lang report. B2B growth is expected to continue to outpace DIY growth in e-commerce in the next five years.    

Given that the Canadian market often mirrors America, the e-commerce story would be similar here, right?

Wrong.

Before we get into it, I must note that data on online sales in the Canadian aftermarket is limited. My analysis — or theories — to follow are entirely based on my observations of the market and ongoing discussions with industry stakeholders.

Let’s start with the big picture. Compared to about 16 per cent in the U.S., Canada’s online share of overall retail sales was around 12 per cent in 2024, based on data from eMarketer. Not a huge gap, but things are different in automotive.

America has become an increasingly retail-driven market in the last couple of decades with the ascendance of the big four players: AutoZone, NAPA, Advance Auto Parts and O’Reilly. All these retailers have a substantial presence in online sales. Then there are marketplaces such as Amazon and eBay, along with highly successful pure players such as Rock Auto, Jegs, Summit Racing and others. All of these competitors report substantial revenue.

Canada does have NAPA and Canadian Tire/PartSource, but its other key players are distributors such as Uni-Select and Lordco, which do not have a direct e-commerce presence. It does have the tire retailers and Amazon, but other pure players such as PartsAvatar and Tdot are either too small or too niche. We are also a largely DIFM market that does not lend itself to consumer e-commerce.

E-commerce is also a great source for understanding your market position. Do you have the right products? Are you positioned correctly in the market?

According to a survey by the Automotive Industries Association of Canada, only 12 per cent of respondents purchased online parts in Canada. Top purchase categories included motor oil, washer fluid and wipers. While the AIA Canada data paints a positive picture, other anecdotal evidence suggests that online penetration is well below 10 per cent.

Suppose we assume the Canadian parts aftermarket to be about USD$11-12 billion (based on the Auto Care Factbook, service and parts estimate at about USD$24 billion). In that case, online sales will account for less than USD$1 billion overall.

So, the big question is: Does parts e-commerce matter in our market?

If you are simply thinking about revenue, probably not for most stakeholders. Unless you are selling wipers and tires, the market is still too small to have a major impact on your topline.

But there are other things to consider here. Canada has enough online pure players and traditional retailers to create price transparency for customers. Twenty-one percent of Canadians browsed for parts online before making a purchase decision, as per the AIA Canada report. My assumption would be that number is far higher when Canadians make a repair decision; that is, when they are not looking to buy a part but would simply like to know if they are being charged fairly for parts and labour.

Part websites may not generate a lot of sales, but they influence purchase decisions creating product and pricing transparency. A customer might request a garage for a specific brand if it fits their budget and quality needs. If a product is available across multiple websites, a customer might attribute availability to popularity. Therefore, a brand without an online presence may as well be operating in the dark.

E-commerce is also a great source for understanding your market position. Do you have the right products? Are you positioned correctly in the market? Industry stakeholders regularly use online data to benchmark their products and pricing strategies against their competitors.

It might be a while before Canada sees any substantial revenue from online platforms, but e-commerce is still a worthwhile pursuit.

Kumar Saha is vice president (U.S.)/managing director (Canada) of global automotive data firm Eucon. He has been advising the North American automotive industry for over a decade and is a frequent conference speaker and media commentator. He is based out of Toronto.

This article originally appeared in the September issue of CARS magazine

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There has been a surge in promo codes and discounts offered by online retailers in recent times, a new survey has found.

The study by SimplyCodes found a substantial increase in the issuance of promo codes by online retailers and brands, indicating a growing reliance on discounts as a strategy to attract customers. The study, which analyzed data from nearly 400,000 retailers January and June 2024, found a 31 per cent increase in the number of unique promo codes issued compared to the same period in 2023.

The study also showed that promo codes are not only more abundant but offer larger discounts. This year, the average discount provided by promo codes is 17.6 per cent, up from 17.17 per cent last year, a 2.6 per cent increase. Additionally, the average dollar amount off per promo code has risen by 22 per cent, increasing from $27.26 to $33.25.

A notable trend identified in the study is the rise of single-use promo codes, which are unique codes provided directly to customers, often via email, and can only be redeemed once. The number of retailers offering these single-use codes has jumped by 47 per cent compared to last year, indicating that merchants are increasingly tailoring their promotional strategies to individual customers.

The suggestion from the study is that there’s a growing reliance on promotional codes by both consumers and retailers, driven by competitive pressures and economic factors such as inflation and the rising cost of living. Nearly 70 per cent of respondents reported that having a promotional code makes them more likely to complete a purchase, while 62 per cent actively seek out and use promo codes when shopping online.

This suggests that promo codes have become an essential tool for retailers looking to boost sales and customer engagement in a challenging economic environment.

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If a customer calls Jeremy O’Neal in search of a quick oil change, he will politely ask them to move on.

It’s not that the shop owner and coach with AdvisorFix won’t do an oil change — he’s just not interested in only doing an oil change. He’s interested in larger-picture vehicle maintenance that includes oil changes as part of keeping his customers’ vehicles healthy and running for a long time.

So when the customer calls with the simple request, he will tell them that he helps them maintain their investment in the vehicle and will complete a whole vehicle inspection. But to properly service the vehicle, it will need to be in his shop for four hours. And then gives them options for what time to come in.

“The customer who wants a quick oil change is not my target market for my business,” he said at the Worldpac Supplier and Training Expo in Nashville. “I love repairs.”

The way he sees it, his customers — and yours — should be adhering to a repair and maintenance schedule that has been created specifically for them. So when they come in for their next service, there’s a series of items that need to be completed. And an oil change can be on that list.

It’s the same reason why he won’t expand into mobile services. During his session, he played a commercial from Ford that touted its mobile vans that can do an oil change, battery service, health checks and more wherever the customer is located. It’s a strategy that baffles O’Neal. He’s sure the company has done its homework and found people want this service. But that doesn’t mean it’s good business.

Doing the small stuff means you’re missing out on the big stuff, he said during the session, The Essential Laws of The Profitable Shop Manager. And oftentimes, a vehicle’s issue can’t be figured out in the owner’s driveway. That’s why he wants his customers to bring their vehicles into his shop for a proper, full inspection.

“They’ll start on a car, can’t figure it out and leave it undone. I’m dead serious. Happens all the time,” he said about mobile service providers in his area.

Image credit: Depositphotos.com

The post Why this shop owner doesn’t just do an oil change appeared first on Auto Service World.

Despite a dip in September sales, Canada’s auto market maintains a robust year-to-date growth, driven by strong performances from key brands.

Canada’s automotive market experienced a slight setback in September, with sales of new vehicles dropping 3.6 per cent compared to the same month last year.

This downturn comes after a warning from DesRosiers Automotive Consultants last month about the challenges of sustaining year-over-year gains in the final months of 2024.

Andrew King, managing partner at DesRosier, noted two reasons for the September market decline. One, September 2023 marked the early stages of when vehicle availability improvement was widely seen in the market.

“So it does present a fairly strong comparable,” he noted.

Secondly, the timing of this year’s Labour Day holiday meant there were three fewer selling days in 2024 compared to last year.

These factors combined to create a challenging month for the market, although the seasonally adjusted annual rate (SAAR) for September remained steady at 1.78 million units, consistent with July and August figures.

Despite the September dip, the year-to-date performance of the market remains impressive, the consultancy noted. By the end of the third quarter, the market had reached 1.41 million units, an 8.1 per cent increase from the first nine months of 2023.

Several brands have shown growth during this period. Volkswagen leads the market in percentage gain among higher volume brands, with a 55.8 per cent increase in 2024. Subaru and Mazda also posted strong performances, up 31.7 per cent and 26 per cent respectively, both surpassing the 50,000 sales mark YTD. General Motors (GM) leads in volume, with sales of 216,000 units, a 9.7 per cent rise from 2023.

However, DesRosiers did point out that the luxury segment is still facing difficulties in 2024, a trend that it plans to dig into.

The streak of increased year-over-year sales ended in June as 2024’s numbers matched 2023, however, it was seen as a blip at the time as outside factors, led by a cybersecurity incident, dampened sales numbers.

As the market moves forward, DesRosiers will closely monitor several key economic indicators, including employment data, Consumer Price Index (CPI) data and a Bank of Canada interest rate announcement. It further warned that the ongoing strike by American dockworkers strike could impact vehicle production, adding another layer of complexity to the market dynamics.

Image credit: Depositphotos.com

The post New sales market sees first real setback appeared first on Auto Service World.

There are four generations in any given workplace in the automotive aftermarket, creating a widely varying dynamic when it comes to getting business done.

You have the Baby Boomers, (born from 1946-1964), Generation X (1965-1980), Generation Y, or Millennials (1981-1996) and Generation Z (1997-2012), many of whom are just getting their feet wet in the working world but making big impacts.

Each group prioritizes different things in the workplace — you can read more about it here and read the full study results here.

And you can tune into the latest episode of Auto Service World Conversations to hear from Jeff O’Hara, chair of the Modern Industry eXpertise (MiX) Council, a leadership council for the next generation of aftermarket leaders that is part of MEMA Aftermarket Suppliers.

He dives into the survey results, key takeaways for employers to work with the four generations and how each generation can help the other grow and succeed.

“People are willing to stay and grow within an organization, but people are craving that path — what is it going to look like for me?” O’Hara said on the podcast. “And how can companies, especially larger ones, how can you help provide that path to folks with the understanding that you can’t always get everything from an employer — and there are many different paths. But how can you get, especially the younger generation on board with growing within a company?

Tune into the conversation by clicking the banner above or choose your platform of choice below to hear this episode and find the full Auto Service World Conversations library.

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The post ASW Conversations: The aftermarket’s generational divides appeared first on Auto Service World.

Things have changed in the auto parts distribution scene over the last few years. Jobber stores have been hit by mass amounts of disruption to the way business has traditionally been done, faced supply challenges and are looking ahead at a pathway that leads to more e-commerce.

And facing the brunt of all these changes are the store’s counter professionals, the unsung heroes. They are the first point of contact for customers, the ones who navigate the complexity of an inventory that is only growing to find that elusive par. They are the faces that represent the store’s brand. Yet, despite their pivotal role, those in such positions are at risk of their voices going unheard.

This oversight can be a costly mistake for jobber store owners.

Listening to front-line staff, particularly counter professionals, is not just a matter of courtesy — it’s a strategic imperative. These employees have a unique vantage point, seeing firsthand what works and what doesn’t. They understand customer pain points, the inefficiencies in the system and where the gaps are.

So Jobber News decided to get their opinions on where the issues are — and where things are working well. The goal here is to tap into the wealth of insights that can help jobbers drive operational improvements and enhance customer satisfaction.

In essence, the act of listening to front-line staff is a powerful tool for continuous improvement. It fosters a culture of inclusivity and respect, one where employees feel their contributions matter. This, in turn, can lead to lower turnover rates, higher productivity and a more loyal customer base.

So let’s dive into what our survey found…

Counter pros love their job

The vast majority of counter professionals are happy with the position they’re in — 92 per cent said that their job is at least good. Breaking that down, 54 per cent said they love their job. Only 8 per cent believe improvement is needed.

“I enjoy learning about new technology in vehicles, the new EV vehicles [are] exciting,” one respondent wrote when given the opportunity to explain their answer.

They admitted that they’ve had challenges being good at customer service but have grown into the role.

“I think I would like to see more training for products we sell in order to better explain the benefits to customers,” they noted as something that could use improvement.

When looking at the other responses, most pointed to the joy of working with customers to find the part they need or otherwise helping a customer resolve the issue they’re facing.

“Love being able to find parts to fit our customers’ needs,” one respondent said.

“Interesting field of work. Making customers happy is satisfying,” another said.

One pointed to enjoying the challenge of the work because there’s a new one popping up all the time. “It feels good to help people solve their problems or just give them helpful advice,” they added.

When it comes to the bad, some pointed to demands of some customers as taking the wind out of them.

“The mental demand to fill the needs of the consumers and installers can be taxing,” one noted.

Another pointed to the lack of pay for a position that requires them to be at least a semi-expert in the field. This respondent prefers to work with pros who know what they’re talking about. “Fulfillment comes from my shop and fleet customers. I help them get what they need without having to explain how to do [a] brake job,” they explained.

Great work environment

The vast majority of counter pros (85 per cent) said they love their work environment and feel supported by their employer and superiors.

“They are constantly trying for improvements, internal, inventory, delivery,” one person noted.

“My employer allows me flexibility to take care of the customer and make the situation right if something goes wrong,” another wrote. “They provide just enough pressure to ensure that we are on the right track, and doesn’t micromanage.”

Many responses were similar, noting that the store feels like a family environment.

“We laugh. We cry. We fight. We make up.  It’s like family and we all care,” one commented.

However, another pointed out that even though they feel like a number to the owner, they get along great with their immediate manager.

“The employer is good at providing for employees in pay and benefits,” another respondent said. “Communication from the top down could use improvement.”

Top customer issues

Dealing with customers can be a challenge. They come from all walks of life and armed with different demands and expectations.

Given the digital age in which we live, that can help — and hurt.

“I find the retail customer is more informed these days but not with the best information most times,” one counter pro mentioned.

Sometimes, the customer doesn’t even know the type of vehicle they’re driving. That doesn’t help when trying to find the parts they’re looking for, one answer pointed out.

But it’s not just the retail customer giving headaches — shops are often making things more difficult on jobber store staff. Many pointed to the lack of information provided about the vehicle being worked on.

“More shops need to use VIN scanning and decoding to get accurate parts,” one respondent commented.

Others noted that their customers often “have no idea” what they’re looking for. The counter pro is left asking many questions about what they’re looking for.

“Providing full information has always been the weaker point for installers and consumers. Lack of knowledge of part needed is also a challenge since OEM manufacturers are creating new part names for their components,” one observed.

Supply issues easing but some complaints

We’ve come a long way from the times of shelves being relatively empty. Jobbers reported selling out of many products; quality wasn’t a question because shops wanted to get their hands on whatever they could to service customers’ vehicles.

Recovery has taken place as 85 per cent of respondents reported that they have most items back in stock or can quickly get what’s needed.

But when asked to comment on how things are, rather than singing praises, counter pros noted there are still challenges they’re facing.

“Still problems with getting basic maintenance parts. Our warehouses need to do a better job of stocking really common maintenance parts,” noted one respondent.

“Our supply chain is good but being NAPA, it should be second to none but [that’s not] not the case. I often have to go outside our company to find product for my customers,” another explained.

A pair of comments pointed to the need for better data when looking up parts online, from fitment data to inventory levels.

One noted that manufacturers are putting products online to be purchased at a lower cost.

“Manufacturers should be more proactively protecting the integrity of the authorized supply chain and authorized reseller network,” they said.

Dealing with online retailers

Speaking of selling online, a common issue jobbers face is when a customer pulls out their phone and sees the same part available through an online retailer for a lower cost. How do they deal with this?

One survey participant noted that they lose many customers to online retailers. But they’re mostly retail customers — shops need reliable parts and service right away.

“We lose lots of customers to online. Retail mostly, Jobber shops need service now.”

“Customers need to realize that there is more than price involved. We offer knowledge and a genuine attempt to help solve problems and issues that seem to happen regularly,” one professional explained.

That answer was the general theme of many others.

“We discuss the warranty issue with buying parts online and how it may cause extended downtime if there is an issue. We don’t try to price match. I don’t feel we need to do anything different,” one said.

“If online they don’t care about quality or brand as much so it is a hard sell but possible if we have time to explain the benefits of our products, service and warranty,” echoed another.

“We warn them that online has negative implications for warranty, support, and accuracy of parts fitment,” one respondent noted. “Online can be counterfeit, used, bait & switch, or other sub-par performing parts.”

Vendor support

Vendors are key to the jobber business. Not only do they supply the product, but they also train staff on the features and benefits. So when the shop calls or a customer walks in looking for advice, the counter pro is ready to serve.

However, responses were hit or miss when it came to what value the vendors provided.

“Reps are thing of past,” one observed. “Most lack technical skill and most have never worked inside a shop.”

There was also biting comment about the lack of training provided, with one in particular saying it was lacking from even just five years ago. Another noted that visits from reps have trailed off since the pandemic era and haven’t rebounded.

“Training is woeful, both from our company and our supplies,” said another.

Transitioning to the more positive remarks, one noted that training was limited, but “most supplier partners have good local representation.”

Others noted that reps do still come by nut as often anymore.

And there were several kudos given as well.

“Local suppliers have done an excellent job keeping up with the changes in our industry, especially during the COVID recovery days,” one said.

“Our suppliers are top-shelf,” another commented.

The challenges

The lack of staff and talent shortages were the clear-cut top challenges for counter professionals (62 per cent)

E-commerce (23 per cent) and supply chain (15 per cent) rounded out the top three

“Automotive aftermarket has done a poor job recruiting youth. HR does not work with schools,” said one respondent who added that there’s a lack of part time jobs at companies because they’re cutting back a lot.

While some noted that they’re bringing people in, they often have little experience applicable to the parts selling business.

“Hard to find good help. Nobody wants to work or do things right,” lamented one professional.

And the need to find people is getting stronger by the day. “We have a lot of experienced talent that are coming to the end of their careers. The new talent coming is coming along but is currently not learning at a rate needed to replace the retiring talent,” one respondent said.

Other challenges noted included online shopping and competing with those retailers.

“People shop online. Online stores don’t have to deal with support and warranty. They don’t have a brick-and-mortar presence with staff and technical support (overhead). You can’t walk into your local Amazon or Rock Auto and show someone the part you need or compare parts for accuracy,” they wrote.

Another noted the online competition as a challenge but also parts proliferation as another.

What’s most important

When Jobber News and sister magazine CARS run surveys to shop owners and jobbers, we ask them about what they see as the most important aspect of their relationship. There is no outright consensus — 45 per cent of shops told the 2024 Annual Shop Survey that availability and inventory are the most important factor. Jobbers placed the relationship at the top with 52 per cent saying so.

We decided to ask counter staff the same question. Surprisingly or not, they answered similarly to their bosses — 54 per cent said relationship was tops. A third (31 per cent) picked availability and inventory.

And when given the opportunity to speak to shops, counter pros had plenty of advice to share that would make their jobs easier.

“Acquire and train good front-line talent to handle customer workflow. This will allow your technicians to focus on doing what they do best,” recommended one counter pro.

“Have proper planning and scheduling. Pre-order deferred work parts in advance,” another suggested.

Others noted to be better communicators, support local business and to call the store if you don’t see the product online.

One respondent urged shops to use better parts. “Saves us all time in the long run,” they said.

This article originally appeared in the September issue of CARS magazine

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If you’re hiring a technician, advisor or counter person in the hopes they will get better at the job, you may be in for a world of hurt, a shop coach warned.

It’s tough to find talent, yes, but when you bring someone on and it’s clear that it’s not working out, the onus falls on you to challenge them and get the best of their abilities to shine through, urged coach Rick White, president of 180Biz.

It’s not about what you hope for them to do, it’s about whether they want to get better at the job and you push them to reach their goals, he explained.

“One of the mistakes we make is we hire people and wait for them to get better. You have to be the catalyst to making them better — your expectations, your belief and confidence in them,” White said during the presentation Business Boss Leader: From Creeper to Leader at the Mid-West Auto Care Alliance’s Vision and Hi-Tech Training Expo in Kansas City.

Think about this this way: Be the person in their life who, when they look back 50 years from now, point you out and say you’re one of the five people who made them what they are today.

“How many of you have people in your life that have done that? That ‘I see something in you that nobody else saw’ and they demanded it from you?” White asked the audience. “It’s your turn to be that person. See things for others.”

You can help staff accelerate their growth by giving them higher targets. If you aim higher, you’ll hit them harder. He gave the example of a boxer. They are trained to not aim directly for their oppoent’s face when they punch — they aim for six inches behind their target. They end up hitting their actual target harder.

Think of that when setting goals for your staff. Put them a little higher — if they hit, great. If they miss, they still hit a pretty high goal. So you can set a goal of 10 per cent growth and hit eight per cent or go for 20 per cent growth and hit 15 per cent.

“So go big or go home,” White urged. “Dream big as if you could not fail. Because again, failure is not an option here.”

Image credit: Depositphotos.com

The post Don’t hope your staff gets better — make them better appeared first on Auto Service World.

Contrary to popular belief, Gen Z is hitting the road more than ever, with nearly half reporting increased driving over the past five years, according to a recent survey.

The 2024 “On the Move” Mobility Survey from Enterprise Mobility found some trends in U.S. that may surprise some when it comes to transportation habits, particularly among Gen Z.

The survey found that 47 per cent of Gen Z respondents are driving more than they did five years ago. This increase is higher than any other generation, with 41 per cent of millennials, 33 per cent of Gen X, and only 16 per cent of baby boomers reporting similar trends.

This surge in driving among Gen Z challenges the perception that younger generations prefer alternative modes of transportation. The survey highlights that 85 per cent of all respondents believe owning their own transportation provides the most personal freedom, and 66 per cent expect this freedom to become even more important over the next decade.

The survey also looked into perceptions of emerging vehicle technologies like autonomous and EVs.

Autonomous vehicles were met with mixed feelings; 41 per cent of respondents said they were excited about the technology, citing potential benefits such as making travel easier for those who cannot or prefer not to drive (50 per cent) and allowing people to engage in other activities while travelling (40 per cent).

The survey also noted barriers to widespread EV adoption. While 40 per cent said they would consider driving a fully electric vehicle in the future, the primary motivators are fuel cost savings (44 per cent) and positive environmental impact (34 per cent). However, 68 per cent of respondents believe there is a lack of necessary infrastructure to support widespread EV adoption.

The post Gen Z bucking perceptions of driving desire appeared first on Auto Service World.

Image credit: Depositphotos.com

Car seats are a crucial consideration for many parents when purchasing a vehicle, according to a new study.

More than 60 per cent of parents stated that car seat compatibility significantly influences their buying decision, according to the survey conducted by car-shopping marketplace Cars.com.

Some parents are even bringing car seats to dealerships to ensure a proper fit before committing to a purchase. Among those who took this extra step, 84 per cent reported that their questions were answered effectively, making the process smoother and providing greater peace of mind.

In its 2024 Best Cars for Car Seats Report, Cars.com evaluated 52 model-year 2023-2025 vehicles, and only six vehicles, all SUVs, were deemed worthy of top spots on this year’s list. Volkswagen models were particularly prominent, capturing half of the top positions. The top-performing models identified in the report include:

• 2024 Lexus RX 450h+
• 2024 Nissan Pathfinder
• 2024 Subaru Crosstrek
• 2024 Volkswagen Atlas Cross Sport
• 2024 Volkswagen Atlas
• 2024 Volkswagen ID.4

The report also highlights the importance of budget considerations for families. Notably, five of the six top vehicles also appeared on Cars.com’s 2024 American-Made Index, with the Volkswagen ID.4, which ranked third, standing out for its affordability. The ID.4 has recently seen a 21 per cent price drop on Cars Commerce’s New Car Price Index.

The post What parents look for most when buying a new car appeared first on Auto Service World.

National Castrol oil brand distributor Wakefield Canada has announced two new members of its team.

Pavindeep (Pav) Ghangas and Patrick (Pat) McCrea are now part of the Western Canadian sales team, based in British Columbia.

The announcement noted that Ghangas grew up in Richmond and Surrey and brings with him years of success in both the traditional automotive aftermarket and on the commercial/heavy duty dealers and fleets side.

He’s been with the team since August and is responsible for the Lower Mainland and Vancouver Island territory.

McCrea joined the Western Canada sales team earlier this year. The announcement highlighted his success in automotive parts, systems, components and equipment. He’s responsible for the traditional Automotive and commercial/heavy duty dealers and fleets for BC interior and Vancouver.

 “We are thrilled to welcome Pav and Pat to the Wakefield team, and look forward to them working closely with our jobbers and garages, earning the Castrol business every day,” said Shannon Spano, Wakefield Canada’s vice president of sales.

Pav can be reached at pghangas@wakefieldcanada.ca  or 236-339-8780. Pat can reached at pmccrea@wakefieldcanada.ca or 604-787-9469.

The post Wakefield adds new B.C. reps appeared first on Auto Service World.

TotalEnergies Marketing Canada Inc. announced it has opened a third Quartz Auto services centre by its independent partner TQ Auto Care. Meanwhile, it also announced a strategic partnership with Wajax.

Located in Waterloo, Ontario, the service centre is the third of its kind in five years opened as part of the partnership. Another shop is located in Waterloo with the other in Kitchener.

In the announcement, TotalEnergies noted that the independent shops of the service centre network are carefully selected.

“We are excited to announce our partnership with TotalEnergies as our official oil provider,” said Sajiv Kumarasamy and Ashani Missier, owners of TQ Auto Care, Quartz Auto Services centre. “Our mission is to build lasting relationships with our customers by providing reliable, transparent and high-quality auto care you can trust.”

These centres offer more than oil change, noted Olivier Gauthier, president of TotalEnergies Marketing Canada Inc.

“The opening of this new center is a celebration of the ongoing trust and commitment of our partners to the vision of Quartz Auto Services centers,” he said in a statement. “We are grateful for their dedication to promoting the Quartz brand of TotalEnergies.”

TotalEnergies also announced that by teaming with Wajax, a supplier of industrial products, equipment and services, professionals in the industrial, forestry, construction, mining, transport and other sectors will have access to the full range of TotalEnergies lubricants.

Wajax has a 120 branches across Canada. The announcement noted that this partnership will strengthen TotalEnergies’ Canadian distribution network.

“We are proud to extend our partnership with Wajax in Canada. Our two teams have collaborated so well over the years in Quebec, demonstrating the synergy between Wajax’s expertise and TotalEnergies’ wide range of products, so it’s only natural that we should deploy our shared expertise across the country,” Gauthier said in a statement.

Featured photo: From left, Sajiv Kumarasamy, co-owner of TQ Auto Care, Olivier Gauthier, president of TotalEnergies Marketing Canada Inc., Ashani Missier, co-owner of TQ Auto Care (CNW Group/TotalEnergies Marketing Canada Inc)

The post TotalEnergies expands with new store and adds new partner appeared first on Auto Service World.

Three Fountain Tire executives have been moved up to vice president roles, the company announced.

Curtis Goodwin will become VP of Alberta and Saskatchewan store; Nason Higinbotham will take over as VP of stores in B.C., Manitoba and Ontario; and Yves Richard will become VP of supply and wholesale.           

“I’m delighted to welcome Curtis, Nason and Yves to Fountain Tire’s senior leadership team,” Fountain Tire CEO Jason Herle said in the announcement. “Each bring a unique skillset that will enhance our strategic direction, champion our partnership philosophy and support our store managers in delivering an exceptional customer experience.”

Goodwin started his career at Fountain Tire more than 30 years ago, moving up from assistant manager to store in Edmonton. After spending time in the dealer network, he returned to the company in 2018. He was most recently general manager for Alberta and Saskatchewan stores.

He will now oversee his current territory in an elevated capacity while developing the next generation of regional leadership.

Higinbotham has been with Fountain Tire since 2014, moving to the company’s store operations team in 2020. He led the launch of TireMobile, the company’s first consumer mobile tire service. He was most recently the general manager of B.C. and Yukon Stores.

Richard spent 17 in the telecommunications industry before joining Fountain Tire in 2014. He led the launch of Fountain Tire’s Digital Vehicle Report program. He was promoted to general manager in 2023. Richard also chairs the board of Goodyear’s Canadian Commercial Tire and Service Network.

In his new role, Richar will oversee the company’s product and pricing, inventory, warehousing and logistics, retread and wholesale portfolios. 

The post Fountain tire promotes three to VP roles appeared first on Auto Service World.

Dayco has added 55 new parts to its portfolio. The list includes 41 new branched and quick connect hoses, covering primarily medium- and heavy-duty vehicle applications, 11 new water pumps and three new serpentine belt kit part numbers.

Dayco has spent 18 months to transform its hose product line following a detailed evaluation of more than 3,000 part numbers, adding new numbers with exact fitment and redesigning old hose applications when necessary.

The Dayco water pump SKUs introduced cover 22 million light-duty vehicles on the road. These are 100 per cent end-of-the-line leak tested.

The serpentine belt kit line is also expanding. More than two million VIO will be covered with the three new kits.  

“We have continued to evolve our line review process to assure that we efficiently bring to market products the industry needs based on real data and input from the field,” said Jerry Reeves, manager of product management for Dayco North America. “This is just an example of the type of expansions you’ll continue to see from the Dayco team.”

The post Dayco’s new parts announcements appeared first on Auto Service World.

Standard Motor Products’ recently released Standard Coils add coverage for the 2021-2023 Ford F-150, 2023-20 Subaru Legacy and Outback and 2022-19 Mercedes-Benz cars and SUVs.

Additional new coverage includes popular vehicles like the 2022-2024 Volkswagen Jetta and Taos, 2023-2024 Ford Super Duty trucks, and the 2015-2020 Alfa Romeo 4C. Currently, fifteen Blue Streak Ignition Coil Multipacks are available for popular vehicles, with additional applications in development.

“Our Ignition Coil program is the most comprehensive in the industry,” said John Herc, vice president of vehicle control marketing at SMP. “We’re dedicated to continuously expanding our coverage with Coils of the highest quality and best performance to meet the demands of professional technicians.”

The post SMP expands coil program appeared first on Auto Service World.

But have you ever wondered, ‘How do they do it?’

Well, behind the scenes, many of these creators rely on AI voiceover tools. These powerful tools help content creators produce high-quality, natural-sounding narration without the need for professional voice actors.

In this blog post, we’ll explore how to use AI voiceovers to enhance your projects effectively.

What Is AI Voice Over?

AI voice-over is a technology that uses artificial intelligence to generate human-like speech from a written piece of text. It’s part of the broader field of text-to-speech (TTS) technology. But, it has advanced capabilities to produce voices that sound more natural and expressive than traditional robotic-sounding TTS systems.

AI voice over tools use deep learning algorithms and vast datasets of human speech. This helps them synthesize voices that can mimic various tones, accents, and emotional expressions.

With AI voice over, content creators can generate professional-quality narration without needing a human voice actor–saving time as well as money. This technology is widely used in various industries such as video production, podcasts, e-learning, and marketing.

From corporate videos to social media content, AI voice over is transforming how creators add engaging narration to their work.

Why Should You Use AI Voice Over?

Here are the top reasons why you should consider using AI voice over in your projects:

Cost-Effective

Hiring professional voice actors can be expensive. This can be highly concerning for invidual content creators or small businesses. AI voice over eliminates the need for costly recording sessions. Instead, it offers a more budget-friendly option for high-quality narration. Many platforms offer affordable subscription models or pay-per-use options. This makes them accessible for creators of all scales.

Time-Saving

Recording voice overs manually requires time. This includes multiple takes and edits to get the perfect clip. On the other hand, with AI voice generation a perfect narration can be generated in minutes. Plus, if needed, you can make adjustments on the fly without the need to re-record. This significantly reduces production time, allowing you to focus on other critical aspects of content creation.

Consistency

Unlike human voice actors, AI voices don’t get tired, sick, or inconsistent. The voice quality remains stable throughout your project. This ensures that your narration sounds polished from start to finish. This is especially beneficial for long-term projects. For example, an ongoing YouTube series or e-learning modules.

Customization

AI voice over tools provide vast customization options. You can control tone, pitch, speed, and even the emotion conveyed by the voice. Such diverse customization options allow you to perfectly match the voice to the mood of your content. Whether you need a calm, professional tone for a corporate video or an upbeat and energetic narration for social media – AI voiceover can adapt to your needs.

Multilingual Support

AI voice over tools offer impressive multilingual capabilities, allowing creators to produce content in various languages seamlessly. With support for multiple languages and dialects, you can easily localize your videos. Thus, your videos become accessible to a global audience. This feature is invaluable for expanding your reach and connecting with diverse viewers without needing multiple voice actors.

How to Effectively Use AI Voice Over?

Using AI voice over tools effectively requires a combination of understanding your content’s tone, ensuring high-quality audio, and applying the right pacing.

● First, select a voice that matches the mood and style of your video.

For instance, an energetic tone works well for upbeat content, while a calm, soothing voice might be more suitable for informative or instructional videos.

● Next, ensure that the AI-generated voice is clear and natural.

Most AI tools offer customization options such as adjusting pitch, speed, and tone. Play around with these settings until the voice sounds engaging and professional.

● Script timing is also crucial. AI voice overs should sync well with the visuals.

Break down your script into clear, digestible segments and adjust the narration speed as needed to match the visuals.

● Finally, always review and refine the AI voice over.

While AI tools offer convenience, a human touch is still needed to fine-tune the output and make sure everything sounds just right.

Wrapping Up

AI voice over tools are revolutionizing content creation by providing affordable, time-saving, and highly customizable solutions. Whether you’re producing videos, podcasts, or e-learning materials, these tools offer a professional, polished voiceover experience. Embrace AI voice over technology to elevate your projects and engage your audience more effectively.

The post How to Use AI Voice Over? appeared first on Auto Service World.

What is Paint Protection Film (PPF)?

Paint Protection Film (PPF), a clear bra, is a transparent, thermoplastic urethane film applied to vehicle exteriors. It is a robust barrier against various forms of damage, including scratches, stone chips, insect stains, and environmental contaminants. PPF is designed to absorb impacts and disperse their energy, protecting the underlying paint without altering the vehicle’s appearance.

Applying Paint Protection Film (PPF)

Applying PPF can be done through either a do-it-yourself (DIY) approach or by utilizing professional installation services like those offered at Cerberus Auto Styling. Proper application ensures the film adheres smoothly to the vehicle’s surface, providing effective protection and a seamless finish.

DIY Application Steps

• Surface Preparation: Thoroughly wash and dry the vehicle to remove dirt, wax, and other residues that could hinder adhesion. Ensure the surface is clean and free of contaminants.

• Kit Preparation: If using a DIY kit from Cerberus Auto Styling, carefully unpack the materials and review the provided instructions. Pre-cut kits are tailored to fit specific vehicle models and areas, simplifying installation.

Film Application

• Positioning: Start with a manageable section and align the PPF piece with the vehicle’s contours. Use masking tape to secure the film temporarily.

• Peeling and Applying: Gradually peel the backing off the film, smoothing it onto the surface with a squeegee. Work from the center outwards to avoid trapping air bubbles.
• Heat and Stretch: Use a heat gun or hair dryer to heat the film as you apply it gently. This helps the PPF conform to curves and edges for a tight, wrinkle-free fit.

• Trimming: Once applied, trim any excess film with a sharp blade. Ensure edges are aligned with the vehicle’s lines for a seamless appearance.

Final Inspection

After installation, inspect the entire surface for bubbles, creases, or imperfections. Use additional heat and pressure to smooth any irregularities and ensure a professional finish.

Professional Installation at Cerberus Auto Styling

• Consultation and Preparation: Arrange a consultation with Cerberus Auto Styling through their website at https://www.cerberusautostyling.ca/  to explore your vehicle’s requirements and preferred coverage areas. Their experts will evaluate the vehicle’s condition and prepare the surface for optimal adhesion.
• Expert Application: Using advanced tools and techniques, our skilled installers apply PPF with precision and attention to detail. Each panel and contour is covered methodically to ensure comprehensive protection.
• Quality Assurance: Upon completion, our team conducts a thorough inspection to verify flawless installation. We provide care instructions to maintain the film’s integrity and maximize its protective benefits.

Visit https://www.cerberusautostyling.ca/ to learn more about their PPF installation services and schedule a consultation with our experienced team.

Preparation for Installation

• DIY Approach

When installing PPF yourself, gathering essential tools such as heat guns, squeegees, and precision cutting tools is crucial. These tools ensure the film adheres smoothly to your vehicle’s curves and contours without air pockets or wrinkles. Opting for high-quality PPF materials can further enhance protection and longevity. Thoroughly cleaning the surface and meticulously preparing it are key steps that pave the way for a successful installation.

• Professional Approach

Professionals employ advanced tools like Computer-Aided Design (CAD) systems to create precise patterns tailored to your vehicle’s specific make and model. This technology reduces errors and ensures optimal coverage, enhancing the film’s efficacy and lifespan. Professional installers are equipped to handle intricate designs and ensure a custom fit that provides seamless coverage for maximum protection.

Installation Process

• DIY Approach

A DIY PPF installation requires a clean and controlled environment to prevent dust and debris from affecting the finish. Careful alignment and a patient, methodical application process are essential to avoid bubbles and achieve a seamless result. While a DIY approach can be cost-effective and rewarding, reaching the level of precision and expertise that professionals offer may require additional skill and patience. However, the sense of accomplishment and satisfaction from a successful DIY installation is unparalleled.

• Professional Approach

At Cerberus Auto Styling, skilled technicians carry out PPF installations in temperature-controlled environments using specialized tools to ensure a flawless finish. This professional touch guarantees uniform coverage with minimal visible edges, preserving the aesthetic appeal of your vehicle. Professional installers have the expertise to handle complex installations efficiently, delivering a high-quality result that provides long-lasting protection for your vehicle’s paint.

Cost and Benefit Comparison

• DIY Installation

Opting for a do-it-yourself (DIY) installation of PPF may seem cost-effective initially, but the potential for errors could result in unforeseen expenses. Misalignment of the film or improper application might require reapplication or professional intervention, potentially nullifying the initial cost savings. Ensuring a smooth and flawless finish through DIY methods demands a high level of precision and expertise, without which the risk of additional costs due to mistakes remains a significant factor to consider.

• Professional Installation

Choosing professional installation guarantees precision and expertise that significantly reduces the likelihood of errors during the application process. By utilizing high-quality materials and employing meticulous application techniques, professionals deliver superior results and help minimize long-term costs associated with potential repairs or reapplications. Professional installers have the expertise to handle complex installations efficiently, producing a high-quality result that provides long-lasting protection for your vehicle’s paint. Investing in professional installation ensures a high standard of protection for your vehicle and provides peace of mind regarding the durability and effectiveness of the PPF over time.

Explore Comprehensive PPF Packages at Cerberus Auto Styling

Each package, ranging from bumper only to full vehicle coverage, offers unique advantages tailored to different needs. Opting for the comprehensive protection of the full vehicle package guarantees full coverage of all exposed surfaces, safeguarding your vehicle against scratches, chips, and environmental hazards. Extensive details and pricing for each package are conveniently accessible on the https://www.cerberusautostyling.ca/ website, allowing customers to easily select the ideal level of protection tailored to their vehicles.

DIY Versus Professional Installation: Deciding on the Right Approach

When faced with the decision between opting for a do-it-yourself (DIY) approach or seeking professional installation services, the choice ultimately depends on your priorities and level of proficiency in handling PPF. DIY installations provide a sense of autonomy and the possibility of cost savings, but they require a high degree of skill and precision to achieve optimal results. On the other hand, professional services offer unparalleled expertise, quality assurance, and long-term value, ensuring that your vehicle receives top-notch protection and a flawless finish. Evaluating your priorities and proficiency is essential in determining whether to take the DIY route or entrust the installation to seasoned professionals.

Advantages of Professional Installation

• Quality Assurance: Professional installation guarantees superior quality, backed by warranties that protect your investment.
• Expert Precision: Our installers possess the skill and finesse required for flawless application, minimizing the risk of errors.
• Long-Term Value: Premium materials and meticulous application translate to prolonged protection and enhanced resale value.

Drive Confidently: Protect Your Investment With Premium Paint Protection Film

Elevate your driving experience and safeguard your vehicle from the elements of the road with Cerberus Autostyling’s top-tier Paint Protection Film solutions in Calgary. Whether you opt for the bumper-only package or the comprehensive full vehicle coverage, your vehicle’s exterior will be shielded against scratches, chips, and environmental hazards. Visit https://www.cerberusautostyling.ca/ today to explore our PPF packages, protect your investment, and confidently drive!

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What Is an Engine Management System?

An engine management system (EMS) is a complex computer system responsible for controlling and optimizing the performance of a vehicle’s engine. It consists of various sensors, actuators, and a central control unit, often referred to as the engine control unit (ECU). The ECU gathers data from multiple sensors throughout the vehicle, processes this information, and makes real-time adjustments to ensure the engine operates at its best.

The engine management system is essential for modern vehicles because it ensures the engine runs smoothly, efficiently, and within safe parameters. By monitoring and adjusting variables such as air-fuel ratio, ignition timing, and throttle response, the EMS plays a critical role in enhancing both performance and fuel efficiency.

Key Components of an Engine Management System

To understand how an EMS improves performance, it’s essential to know its core components and how they work together.

1. Engine Control Unit (ECU)

The ECU is the brain of the engine management system. It collects data from various sensors, processes that information, and sends signals to actuators to adjust engine operations in real-time. It controls critical aspects of engine function such as fuel injection, ignition timing, and air intake.

Modern ECUs are highly sophisticated and can be reprogrammed or tuned to modify how the engine behaves, depending on the driver’s needs. For example, tuning the ECU can increase power output for high-performance driving or improve fuel efficiency for everyday driving.

2. Sensors

Sensors are the eyes and ears of the EMS. They provide the ECU with real-time data about the engine’s operating conditions. The most important sensors include:

• Oxygen Sensor: Measures the amount of oxygen in the exhaust gases to help maintain the optimal air-fuel ratio.
• Mass Air Flow Sensor (MAF): Measures the amount of air entering the engine so the ECU can adjust fuel delivery accordingly.
• Throttle Position Sensor (TPS): Monitors the position of the throttle to control airflow and engine power.
• Knock Sensor: Detects engine knocking (a form of uncontrolled combustion) and adjusts the ignition timing to prevent damage.
• Coolant Temperature Sensor: Monitors engine temperature to prevent overheating and adjust fuel and ignition settings based on temperature changes.

These sensors work together to ensure that the engine operates at peak efficiency in all driving conditions.

3. Actuators

Actuators are devices controlled by the ECU to make physical changes in engine operation. Some key actuators include:

• Fuel Injectors: Deliver precise amounts of fuel into the combustion chamber based on data from the ECU.
• Ignition Coils: Control the timing and intensity of the spark that ignites the fuel-air mixture in the engine.
• Idle Air Control Valve: Regulates the engine’s idle speed by adjusting the amount of air flowing into the engine when the throttle is closed.

By controlling these actuators, the ECU ensures that the engine runs smoothly and efficiently, adapting to different driving conditions and demands.

How Engine Management Systems Improve Performance

Modern engine management systems provide several benefits, especially in terms of engine performance. Here’s how they make a difference:

1. Optimized Fuel Delivery

One of the most critical roles of the EMS is managing the air-fuel ratio. The system constantly monitors the amount of air entering the engine and adjusts fuel delivery accordingly. The goal is to achieve the ideal air-fuel ratio, known as the stoichiometric ratio (14.7 parts air to 1 part fuel for gasoline engines), which ensures complete combustion.

When the engine is operating at this optimal air-fuel ratio, it can produce the maximum amount of power while consuming the least amount of fuel. This not only improves performance but also enhances fuel efficiency and reduces emissions. If the air-fuel ratio is too rich (too much fuel), the engine will burn more fuel without a corresponding increase in power. If the ratio is too lean (too little fuel), performance and power can drop, and engine damage can occur.

2. Precise Ignition Timing

Ignition timing refers to the moment when the spark plug ignites the fuel-air mixture in the combustion chamber. The timing of this spark is crucial for engine performance. If the spark occurs too early or too late, it can lead to poor combustion, reduced power, and engine knocking.

Modern engine management systems continuously adjust ignition timing based on various factors such as engine speed, load, and temperature. By doing so, the EMS ensures that combustion occurs at the most efficient moment, delivering maximum power with each cycle. Precise ignition timing also prevents knocking, which can damage engine components over time.

3. Improved Throttle Response

Throttle response refers to how quickly the engine reacts to changes in the throttle input. In older, mechanical systems, throttle control was less precise, often resulting in delayed or inconsistent engine responses. However, modern engine management systems use electronic throttle control (ETC), which provides much more accurate and immediate throttle responses.

The ETC works by monitoring the position of the throttle pedal and adjusting airflow into the engine accordingly. This electronic control results in smoother and quicker acceleration, giving the driver a more responsive and engaging driving experience.

4. Adaptive Learning

One of the key advancements in modern engine management systems is adaptive learning. Over time, the ECU learns how the vehicle is driven and makes adjustments to optimize performance and efficiency. For example, if a driver frequently engages in high-performance driving, the EMS can adjust fuel delivery, ignition timing, and throttle response to match those demands. Conversely, if the vehicle is used primarily for city driving, the EMS can optimize settings for fuel efficiency and smooth operation.

This adaptability ensures that the engine is always running at its best, regardless of driving style or conditions.

5. Boost Control for Forced Induction Engines

For vehicles with forced induction systems, such as turbochargers or superchargers, the engine management system plays a vital role in managing boost pressure. Boost pressure is the increased air pressure supplied to the engine by the turbocharger or supercharger, which significantly enhances power output.

The EMS monitors boost levels and adjusts fuel delivery and ignition timing to prevent engine knock and ensure reliable power delivery. By managing boost pressure effectively, the system can increase horsepower without sacrificing engine reliability or longevity.

6. Emission Control

Modern vehicles are subject to strict emissions regulations, and the engine management system is responsible for ensuring that the engine operates within those limits. The ECU adjusts the air-fuel ratio, ignition timing, and exhaust gas recirculation (EGR) to reduce the production of harmful pollutants such as nitrogen oxides (NOx) and carbon monoxide (CO).

By keeping emissions low, the EMS ensures that the vehicle complies with environmental standards while still delivering optimal performance.

Custom Tuning and Engine Management

One of the most exciting aspects of modern engine management systems is the ability to custom-tune the ECU to meet specific performance goals. Many aftermarket tuners offer software that allows drivers to modify engine parameters such as air-fuel ratio, ignition timing, and boost pressure.

Custom tuning can significantly enhance the performance of high-performance or modified engines. For example, if you’ve added a turbocharger or upgraded exhaust system, tuning the ECU to match these modifications can unlock more horsepower and torque. Additionally, custom tuning allows for the fine-tuning of throttle response, making the vehicle more responsive in performance driving situations.

Final Thoughts

Modern engine management systems have revolutionized how engines operate, making vehicles more powerful, efficient, and reliable. Through precise control of fuel delivery, ignition timing, throttle response, and other critical engine functions, the EMS ensures that the engine runs at peak performance under all conditions.

Whether you’re a performance enthusiast looking to extract every ounce of power from your engine or simply want a more efficient and reliable vehicle, a well-tuned engine management system is the key to unlocking your engine’s full potential. As technology continues to advance, we can expect even greater innovations in engine management, further improving vehicle performance and driving experience.

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Being in a car accident can be stressful, but navigating the settlement process doesn’t have to be. Car accidents leave a slew of stress, trauma, expenses, and headaches in their wake. However, knowing how to navigate this process can take a lot of weight off your shoulders. 

Whether it’s dealing with insurance companies or determining the true value of your claim, knowing how to approach the situation is key to getting fair compensation. This guide will walk you through the steps of the settlement process. 

Gather Necessary Evidence and Documentation

Before enlisting the help of a legal team for the settlement process, your first step should be to gather evidence and documentation. This is especially true if you plan on filing a claim for your losses. 

Nowadays, insurance claims get processed pretty quickly. Proper documentation is critical when negotiating a settlement. It can make or break your case. Evidence helps establish fault, damages, and your right to compensation. Here are some records you should gather:

• Accident reports: Obtain a copy of the official police report. Attach it alongside your claim. 
• Medical records: Keep detailed records of all treatments, including doctor visits and prescribed medications.
• Photos and videos: Take clear pictures of the accident scene, vehicle damage, and any visible injuries.
• Witness statements: Gather contact details of witnesses and their statements on what they saw.

Understand the Value of Your Claim

Before filing a claim, you should know what needs to be included. You need to look beyond just the main damages. 79% of insured drivers buy comprehensive coverage. When you get down to fill in the paperwork, keep the following things in mind: 

• Hospital bills, ongoing treatments, and future medical needs.
• The cost to repair or replace the vehicle.
• Time you’ll be away from work due to the accident.
• Emotional and physical stress caused by the accident.
• Costs incurred for temporary transportation.
• Compensation for damaged personal items in the car.
• Costs for hiring a legal team if the case becomes complicated.

Negotiating Your Settlement

Once your claim is filed, your insurance company should get back to you with a settlement offer soon. The negotiation phase can be tricky, but staying patient and informed can help you secure a better offer.

• Assess your offer carefully: Don’t jump at the first settlement offer. It is often low. That’s how insurance companies make money. Take the time to thoroughly review your offer. Compare it with your calculated damages. Consider both your immediate and future costs, especially if you have long-term medical needs.
• Counteroffer with strong documentation: Always base your counteroffer on solid evidence. Present documentation that supports your claim. Include medical records, vehicle repair estimates, and proof of lost wages. 
• Be patient but persistent: Settlement negotiations can be a lengthy process. Insurers might delay or try to wear you down into accepting a low offer. Stay patient, but remain firm in your demands. 
• Escalate the matter if necessary: If the insurer remains inflexible or refuses to offer a reasonable settlement, you can take more aggressive steps. Try filing a formal complaint, requesting mediation, or, in some cases, taking legal action. 

Endnote

Car accidents can leave you feeling traumatized and stressed. The settlement process doesn’t have to. With the right approach, navigating the settlement process becomes manageable. By gathering the right documents, understanding your claim’s value, and knowing how to handle negotiations, you can make sure that you get fairly compensated for your troubles. If in doubt, don’t hesitate to consult a legal professional. They can guide you through the claim settlement process and help you maximize your settlement.

The post How to Navigate the Car Accident Settlement Process Effectively appeared first on Auto Service World.

The Rise of Electric Vehicles

Electric vehicles have gained popularity due to their environmental benefits, lower operating costs, and advancements in technology. As a result, more EVs are entering the used car market, providing consumers with a wider range of options.

1. Environmental Benefits: EVs produce zero tailpipe emissions, which reduces air pollution and greenhouse gas emissions. This technology makes EV’s the perfect car for environmentally based consumers.
2. Lower Operating Costs: EVs have lower fuel and sometimes maintenance costs compared to standard gasoline-powered vehicles. This can result in significant savings to the wallet.
3. Technological Advancements: Improvements and longevity in battery technology have increased the range and performance of EVs, making them more practical for everyday use, as you can get further in between charges.

The Appeal of Certified Electric Vehicles

Certified electric vehicles offer several advantages that make them appealing to consumers in the used car market.

1. Quality Assurance:
   • Thorough Inspection: Certified EVs undergo a comprehensive inspection process to ensure they meet high standards of quality and performance.
   • Reconditioning: Any necessary repairs or updates are made to bring the vehicle up to certification standards, providing peace of mind to buyers.
2. Extended Warranties:
   • Coverage: Many certified EV programs offer extended warranties that cover major components such as the battery and electric drivetrain.
   • Additional Benefits: Some programs also include perks like roadside assistance and charging station access.
3. Cost Savings:
   • Lower Purchase Price: Certified EVs are typically less expensive than new EVs, offering significant savings while still providing many of the benefits of a new vehicle.
   • Depreciation: EVs have already undergone the steepest part of their depreciation curve, making certified used EVs a more stable investment.

How Car Dealers Are Adapting

Car dealers are making several adjustments to accommodate the growing presence of certified electric vehicles in the used car market.

1. Training and Education:
   • Staff Training: Dealers are investing in training programs to educate their staff about the unique aspects of EVs, including their maintenance and operation.
   • Customer Education: Dealers are also providing resources and information to help consumers understand the benefits and considerations of owning an EV.
2. Infrastructure Investments:
   • Charging Stations: Many dealers are installing charging stations on their lots to support the sale and servicing of EVs.
   • Service Facilities: Dealers are upgrading their service facilities to handle the specific needs of EVs, such as battery diagnostics and repairs.
3. Marketing and Promotion:
   • Targeted Advertising: Dealers are using targeted advertising campaigns to reach potential EV buyers and highlight the benefits of certified electric vehicles.
   • Incentives and Promotions: Some dealers are offering incentives, such as rebates or free charging, to attract buyers to their certified EV inventory.

Benefits for Consumers

Consumers can enjoy several benefits when purchasing a certified electric vehicle from a dealer.

1. Peace of Mind:
   • Reliability: The thorough inspection and certification process ensures that certified EVs are in excellent condition, reducing the risk of unexpected repairs.
   • Warranty Coverage: Extended warranties provide additional protection, giving buyers confidence in their purchase.
2. Affordability:
   • Cost-Effective: Certified EVs offer a cost-effective alternative to new EVs, allowing buyers to enjoy many of the same benefits at a lower price point.
   • Financing Options: Attractive financing options make certified EVs more accessible to a wider range of buyers.
3. Environmental Impact:
   • Sustainability: By choosing an EV, consumers can reduce their carbon footprint and contribute to a more sustainable future.
   • Government Incentives: Many regions offer incentives for EV buyers, such as tax credits or rebates, which can further reduce the cost of ownership.

The Certification Process

The certification process for electric vehicles varies by manufacturer but generally includes:

1. Multi-Point Inspection:
   • Comprehensive Check: A thorough inspection covering all major systems and components of the vehicle, including the battery, electric drivetrain, and charging system.
   • Detailed Report: A detailed report is generated, documenting the condition of each component and any necessary repairs.
2. Reconditioning:
   • Repairs and Updates: Any necessary repairs or updates are made to bring the vehicle up to certification standards. This can include software updates, battery conditioning, and more.
   • Quality Assurance: The reconditioning process ensures that the vehicle meets the high standards required for certification.
3. Vehicle History Report:
   • Transparency: A detailed report that provides information on the vehicle’s past ownership, accident history, and maintenance records. This helps buyers make informed decisions.
   • Verification: The vehicle history report is verified to ensure accuracy and completeness.
4. Certification:
   • Final Approval: Once the vehicle passes all inspections and meets the required standards, it is officially certified and eligible for the certified EV program.
   • Documentation: The certification is documented, and the vehicle is listed as a certified electric vehicle.

The Future of Certified Electric Vehicles

The popularity of certified electric vehicles is expected to continue growing as more consumers recognize the benefits of these vehicles. Car dealers are likely to expand their certified EV programs and invest more resources into marketing and promoting certified electric vehicles. This trend will not only benefit consumers but also contribute to a more sustainable and efficient automotive market.

Conclusion

Certified electric vehicles offer a compelling combination of quality, affordability, and environmental benefits, making them an increasingly popular choice among consumers. For car dealers, investing in certified EV programs provides an opportunity to meet growing demand, increase profit margins, and build customer loyalty. As the market for certified electric vehicles continues to expand, both buyers and dealers stand to gain from this trend.

By understanding the advantages of certified electric vehicles and the reasons behind their growing popularity, consumers can make more informed decisions when purchasing their next vehicle. Whether you’re looking for a reliable car at a lower price or seeking the added benefits of a certified vehicle, certified electric vehicles are worth considering.

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The September issue of Jobber News is focused on what’s on the minds of the professionals who keep jobber stores running across the country.

The cover story features the results of our survey of counter professionals from Canadian jobber stores, asking them various questions, ranging from how they like their job to how they deal with customers to the challenges they face to how they deal with customers.

It’s insight that you can’t find anywhere else, giving you a pulse on how frontline staff are feeling behind the counter.

Elsewhere, we have Kumar Saha looking at e-commerce in Canada. We hear about its growth in the U.S. Is it the same in Canada? He examines the trends.

Zakari Krieger draws on his experience as a jobber store owner in taking care of staff. He offers his expertise on how your store can succeed and meet the needs of your staff.

Lauren McCullough is dedicated to helping the aftermarket properly use artificial intelligence successfully — but that doesn’t mean you need an AI strategy. She explains what you do need instead.

And we have our usual sections like Letters, News, By the Numbers, the CAR-toon in the back.

Grab your copy or click here to read the digital edition.

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Burnout is a widespread issue affecting nearly half of workers globally, according to a new report from Boston Consulting Group (BCG).

The report, titled Four Keys to Boosting Inclusion and Beating Burnout, revealed that 48 per cent of employees in eight countries are currently experiencing burnout. This study surveyed 11,000 desk-based and frontline workers from Australia, Canada, France, Germany, India, Japan, the UK, and the US.

BCG’s findings highlight a crucial link between workplace inclusion and burnout. The report shows that when employees feel included, their chances of experiencing burnout are cut in half. Inclusion, in this context, means employees feel valued, respected, supported, and that they belong.

The research utilized BCG’s BLISS Index to measure workplace inclusion. This statistically rigorous tool identifies the factors that most strongly influence employees’ feelings of inclusion. The survey pinpointed four key sentiments that significantly impact employees’ sense of inclusion:

1. Good access to resources: When employees have the necessary tools and support, they feel more included and less stressed.
2. Senior managerial support: Employees who receive backing from senior management feel more valued and less likely to experience burnout.
3. Psychological safety with direct managers: A safe and open relationship with direct managers reduces stress and enhances feelings of inclusion.
4. Fair and equal opportunity for success: Ensuring all employees have equal chances for success fosters a more inclusive and less stressful work environment.

Despite the importance of these sentiments, the survey respondents reported low satisfaction levels in these areas. Addressing these issues is critical, as burnout is notably higher among certain subgroups. Women, members of the LGBTQ+ community, people with disabilities, and deskless workers face burnout rates up to 26 per cent higher than their counterparts. These groups also report feeling less included in the workplace.

Building a more inclusive work environment can seem daunting, but focusing on these four key areas provides a clear starting point. Employers need to listen to their employees continuously, addressing their pain points to improve inclusion and reduce burnout.

“Inclusion doesn’t end at recruitment. It requires ongoing dialogue with employees and addressing their daily challenges,” said Gabrielle Novacek, managing director and partner at BCG and co-author of the report. “By focusing on these key areas, companies can identify where to invest and innovate to improve inclusion and reduce burnout. This not only helps in avoiding the costs associated with burnout but also in attracting and retaining talent, ultimately leading to a thriving workforce.”

Image credit: Depositphotos.com

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