Milestones & Awards Archives - Auto Service World

The winner of the 2024 Jobber of the Year is…

Adam Malik — Wed, 30 Oct 2024 10:30:00 +0000

A team that knows the value of a customer, puts them ahead and ensures they are what’s important to the business is invaluable when you’re an automotive repair shop.

That’s why Motorcade Industries St. Catharine’s branch is the 2024 Jobber of the Year Award winner.

The customer-centric approach is key for branch manager Shannon Black. She has set a standard for what automotive parts distribution can and should be.

Running a successful automotive parts business is about more than just selling parts, Black explained. It’s about putting the customer first and fostering a family-like atmosphere where employees and customers alike feel valued and respected.

“The big picture is the same: Your customer is the most important part of your day,” she said. “Getting them the parts they need affects their business. And they’re more than just your customer.”

The store has expanded to 15,000 square feet to house the plethora of automotive parts shops need — and drivers make two trips every day to Toronto to get anything else their customers need.

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And to stay focused on their key customers, they don’t accept any retail requests — everything is wholesale.

“Our customer base is on-hoist orders for automotive shops and we don’t really deal with retail at all,” Black explained. “We have a few people we may have dealt with a long, long time ago that might have been at a shop at one time, and maybe they have their own business. But besides that, it’s just professional and wholesale.”

Black’s team of 30 inside staff, seven company drivers and 27 broker drivers serve the entire Niagara region, a large geographical footprint with Lake Ontario to the north and Lake Erie to the south. Being able to serve a diverse group of clients with a large variety of needs means the store has to be able to accommodate all sorts of requests.

And those requests often are fulfilled in six minutes. But they also have to manage expectations.

“I teach these guys to under-promise, over-deliver, but I also teach these guys that and they have rapport,” Black explained. “I’ve probably been talking to a lot of these customers for 30 years, so and I have people on the desk that have the same amount of experience.”

This long-standing relationship with customers is a point of pride for Black, who sees them as more than just clients.

“My main business philosophy is that that person on the other side of the phone is your best friend,” she said. “They are the person that pays your paycheck. They take care of us. We need to take care of them.”

That’s just a preview of the full story — the November issue of Jobber News will soon be released and you can see the full story and read all about what makes Motorcade St. Catharines stand out from the crowd.

Image: Shannon Black, centre, is flanked by sales reps Dan Kovacs, left, and Mario Torelli, right

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Canadians on list of Auto Value scholarships

Adam Malik — Tue, 15 Oct 2024 10:15:00 +0000

Auto Value announced 25 scholarship winners for the 2024 season in collaboration with the University of the Aftermarket Foundation, including two Canadians.

Recipients were chosen from a competitive pool of applicants across North America via their local warehouse distributor, all aspiring to complete their secondary education. Both Canadian winners are from Saskatchewan and are under Auto Electric: Madison Gray-Pirsak from Regina and Carter Thomas from Tisdale.

“2024 was yet another outstanding year, with a pool of highly qualified and competitive applicants for these scholarships,” said Laurel Lopez, marketing and events coordinator for Aftermarket Auto Parts Alliance, Inc. “Congratulations to all our Auto Value Scholarship Recipients. We are proud and excited to see what the future holds for you.”

Applicants submitted comprehensive applications including essays, letters of recommendation and transcripts. An industry panel of judges reviewed and ranked the applicants based on their merits, with oversight and administration from the University of the Aftermarket Foundation. Candidates were required to be employees or children of employees at an Auto Value or Confidence Plus location.

Since 2001, the Alliance scholarship program has awarded nearly $600,000 to deserving students. The program encourages continuing education and supports the next generation of the workforce.

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Time to pick the Shop of the Year!

Adam Malik — Wed, 04 Sep 2024 10:30:00 +0000

It’s that time once again — CARS magazine is looking for your nominations to select the top shop in Canada.

So if you know a shop that has stood out in the last year and is going above and beyond for its customers, click here or fill out the form below to nominate them for the award, sponsored by Milwaukee Tool.

We want to recognize an auto repair shop that has captured the imagination of the community with its unique approach to customer service, dedication to excellence, training and improving the image of our industry.

The annual award is presented by CARS to recognize the best automotive repair and service shop in the country over the last year. The winner will receive a prize pack from Milwaukee Tool.

Last year, Art Turney’s Garage in Peterborough, Ontario was selected as the winner. Read about their story and why they were chosen.

Tell us the story of your pick — how are they demonstrating high performance in the bays and showing innovation and creativity, be it through training, marketing, customer communication and/or sales? Historical success is always a contributing factor.

We also place a close eye on contributions made to the industry and how nominees give back to their local community.

As the sponsor, Milwaukee Tool will present the winning shop with a prize pack.

So if you know a shop that is above the crowd, tell us. This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, counterpeople, shop owners, technicians and suppliers.

Nominations are now closed.

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Manitoba tech named Auto Value’s top Canadian technician

Adam Malik — Tue, 30 Jul 2024 10:20:50 +0000

From left: Mike Hinderer (DRiV), Kevin Reamer (DRiV), Tony Genna (DRiV), Jake Fehr (2024 Canadian TOTY Champion), Avery Breneman (2024 US TOTY Champion), JC Washbish (Aftermarket Auto Parts Alliance), Charles Sargent (DRiV)

Jake Fehr of Winkler, Manitoba, has been named the 2024 Auto Value Technician of the Year during a celebration of automotive expertise and dedication.

Fehr is a technician at Chad’s Auto Repair, an Auto Value Certified Service Center and customer of Piston Ring Service and Supply. He was recognized with the honour during a ceremony in Detroit this month.

“I sincerely appreciate the opportunity to be here and the generosity of everyone involved. This has been a phenomenal experience and want to thank the team at Piston Ring Service for their support,” Fehr said in an announcement from Auto Value. “This is such a strong and important program because not only does it honour current professionals, but it sets an example and encourages young talented folks to come join our industry.”

Technician of the Year Finalists and their guests, along with Auto Value & Bumper to Bumper staff, and DRiV sponsors

In all, 16 technicians from across the United States and Canada competed in the 2024 Auto Value Technician of the Year finalist competition, which was sponsored again by DRiV and Garage Gurus. The competition included a custom Automotive Service Excellence examination and a series of Garage Gurus’ hands-on skills tests.

J.C. Washbish, president of the Aftermarket Auto Parts Alliance noted the tough competition with 3,700 Certified Service Centers within the Auto Value network.

“The goal of this program is to recognize top technician talent within the industry, bring honor to the trades and highlight the skills required to be a top tech,” he said in the announcement. “This year’s competition did not disappoint.”

The technician finalists enjoyed a variety of entertainment and experiences around Detroit, including a day at the Henry Ford Museum and Greenfield Village, a tour of the Ford Rouge Factory, racing at the Champion Motor Speedway in the M1 Concourse and a luxury suite at Comerica Park for a Detroit Tigers game.

The 2024 Technician of the Year Finalists include:

Jake Fehr; Chad’s Auto Repair Shop; Winkler, Manitoba, Canada; Piston Ring Service
Scott Anderson; Canyon Meadows Auto Repair; Calgary, Alberta, Canada; Central Auto Parts
Matthew Reitmeier; Travel Care Regina Ltd; Regina, Saskatchewan, Canada; Auto Electric Service
Sean Blakeley; First Choice Automotive Repair; Killeen, TX; 4M Parts Warehouse
Rafael Borja; Robertson Automotive; Tyler, Tx; ABC Auto Parts
Avery Breneman; Avery Auto; Blackfoot, ID; National Performance Warehouse
Jeremiah Clark; Clarks Auto Repair and Service; Pleasureville, KY; Moog Louisville Warehouse
Bim Gill; Gills Service Center; Harpersville, AL; National Performance Warehouse
Michael Golda; Kerners Auto Service; Shelby Township, MI; Auto-Wares Group of Companies
John Kincaid; Grainger Automotive; Bean Station, TN; Hahn Automotive Warehouse
Brandon Osman; Square Deal Garage; Pinole, CA; Trimon, Inc.
Mike Powers; Joe’s Garage; North Little Rock, AR; Parts Warehouse, Inc.
Ryan Radtke; Village Mobil; Waunakee, WI; Automotive Parts Headquarters Inc.
Rob Richardson; Maclane’s Automotive; Downingtown, PA; Eastern Warehouse Distributor, LLC
Stephen “Chris” Scott; Accelerated Auto Service; Bennington, NE; The Merrill Company
Doug Smith; Telle Tire and Automotive; St. Louis, MO; All Car Automotive Warehouse, Inc.

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Eccles Auto marks 40 years

Adam Malik — Thu, 13 Jun 2024 10:10:40 +0000

It’s been 40 years in business for Eccles Auto Service in Hamilton, Ontario.

The shop marked the four-decade milestone with a celebration that included music, games, food and raising money for local charities on June 8 at its location in Dundas.

The event featured a car smash where participants took their turns smashing a BMW. That raised close to $2,500 for Magaret’s Place Hospice.

Another $2,190 was raised for Dundas Community Services.

It also marked the first opportunity for people to buy owner Bruce Eccles’ book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road, which was released last week.

Please see the photo gallery below.

Eccles Auto Service 40th Anniversary

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Quebec Midas franchisee wins top honours

Adam Malik — Tue, 28 May 2024 10:25:42 +0000

Ralph Luberda, senior director of sales and operations for Midas and Daniel Evers, Single-Unit Franchisee of the Year for 2023

Daniel Evers of Saint-Jean-Sur-Richelieu, Quebec, was named the Midas Franchisee of the Year for a single-unit owner.

At the Midas annual convention in April in Nashville, Evers was honoured with the award, which recognizes customer count volume, tire sales volume, total sales volume, total sales growth and total five-star Google reviews.

The company’s three-day event kicked off with a celebration to commemorate its 68th birthday with vendors, team members and franchisees. About 70% of the Midas franchise system were in attendance, setting a new record for the company.

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Georgianne Dickey honoured with ACC award

Adam Malik — Mon, 27 May 2024 10:40:44 +0000

The Automotive Communications Council (ACC) has awarded Georgianne Dickey, director of marketing at NTN Bearing Corporation and former ACC President, the distinguished ACC IMPACT Award.

This accolade recognizes individuals who have demonstrated exceptional leadership, innovation, and dedication in the automotive communications sector.

The ACC IMPACT Award stands for Innovation, Mentorship, Professionalism, Achievement, Commitment and Tenacity. It honours those who have excelled in their careers and significantly contributed to the advancement of the automotive communications industry. The announcement highlighted Dickey’s work and commitment to excellence.

With over two decades of experience in the automotive aftermarket industry, Dickey has spearheaded numerous successful marketing campaigns and initiatives at NTN Bearing Corporation. As a mentor, she has inspired and guided countless professionals, fostering a culture of growth and development within her team and the broader industry, according to the announcement.

Dickey has been an ACC member since 2009, contributing to the council’s mission and growth. Her leadership roles within the council include:

President (2019-2020)
Vice President (2018-2019)
Board Member (2016-2017)
Chair of the Membership Track (2015-2016)
Treasurer (2014)
Secretary (2013)
Board Member (2011-2012)

A committed ACC member since 2009, Georgianne has consistently contributed to the council’s mission and growth, embodying the spirit of the ACC IMPACT Award

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AIA Canada honours industry stalwarts with prestigious awards

Adam Malik — Wed, 27 Mar 2024 18:05:56 +0000

The Automotive Industries Association of Canada has announced the winners of two esteemed accolades for 2024.

Bill Hay has been named the Distinguished Service Award winner. Young Professionals in the Auto care sector (YPA) Young Leader of the Year Award goes to Patrick Verriet.

Recognizing a storied career: Bill Hay

Bill Hay

The highest honour from AIA Canada, the Distinguished Service Award, has been bestowed upon Bill Hay, a renowned figure in the Canadian automotive auto care industry.

This award acknowledges an individual member’s exceptional service and leadership that have significantly advanced the industry’s growth and development across Canada.

Bill Hay, currently presiding as President of The E.R.I. Group, has a commendable history in the automotive sector. His journey started at BF Goodrich at the insider order desk, selling industrial products. He seamlessly transitioned to the aftermarket segment in 1981. Bill’s career flourished over the years, leading him to executive roles at notable companies, including Uni-Select, Dayco and Bestbuy Distributors before his recent retirement and subsequent return as president of The E.R.I Group

A long-standing advocate and contributor to AIA Canada, Hay has held various pivotal roles, including board membership and participation in the Ontario Division. His commitment extends beyond business leadership as he has also dedicated efforts to the Automotive Business School of Canada’s aftermarket program and supported community initiatives such as Slapshots for a Cause and Shads R&R through charitable board memberships.

Celebrating the next generation: Patrick Verriet

Patrick Verriet

AIA Canada celebrated the vibrant future of the auto care industry by honouring Patrick Verriet with the 2024 Young Leader of the Year Award. This accolade, presented annually by the YPA Committee, distinguishes a youthful industry leader exemplifying innovation, leadership, and an unwavering commitment to the auto care sector.

Patrick Verriet, currently serving as the business development manager for Canada at Mann+Hummel, has been ingrained in the automotive world since childhood, inspired by his father’s 34-year tenure with WIX Filters. With over 18 years under his belt in leadership, sales and customer service, Verriet’s fervor for industry innovation and active involvement sets him apart as a significant figure in Canada’s auto care landscape.

Beyond his professional endeavours, Verriet has shown a commitment to industry development and community service. He actively participates as a member of the Canadian Professional Sales Association and contributes to the automotive community as a board member for the Automotive Materials Stewardship of Ontario. His leadership extends to guiding future professionals as the chair of AIA Canada’s YPA Committee, a position he took after joining in 2017.

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Shop of the Year: Building Trust

Adam Malik — Thu, 04 Jan 2024 11:30:35 +0000

The Art Turney’s Garage team with representatives from Milwaukee Tool and the prize pack won by the shop as part of its award.

Art Turney’s Garage doesn’t spend a penny on advertising. If you were to Google it, you won’t find a website. But you will see a Google business profile.

And on the profile, you’ll see a score of 4.9 out of five stars.

“Google Reviews is everything,” said Mike Howard, manager of garage operations at Art Turney’s Garage.

Oftentimes, when a new customer is asked how they found the shop, the answer is almost always because of the reviews on Google.

It’s that word of mouth — digital and in the real world — that has given Art Turney’s Garage a loyal following in Peterborough, Ontario. And it’s the 2023 Shop of the Year, sponsored by Milwaukee.

The shop prides itself on customer relationships and providing an outstanding customer experience.

For example, when a customer doesn’t understand the repair needed or has questions about it, Howard will bring his technicians to the counter to explain exactly what’s happening.

“The mechanics are really good. I’ll just say, ‘Well, let’s talk to your mechanic.’ So the mechanic will come out and they’ll walk them through the process,” he explained.

Or if it’s something that can be explained through a quick video, he’ll open YouTube and show them a video of what’s taking place.

“So that’s my go-to — the mechanics first and then if it’s something simple, I’ll show them a video,” Howard said.

“The mechanics are really good. I’ll just say, ‘Well, let’s talk to your mechanic.’ So the mechanic will come out and they’ll walk them through the process.”

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History

The business started around 1930 as Turney Brothers Garage in Colbourne, Ont. Bill Turney moved the business to Peterborough before handing the business over to his son, Art.

He died in 1982 but passed the business on to his son John who sold the business in 1989 to Jim McWilliams, owner of local moving company McWilliams Moving & Storage — who happened to be the first customer when the shop opened a new location. The shops started out repairing the McWilliams fleet and expanded from there. Then they started doing other company’s fleet vehicles.

Over time, customers getting their fleets repaired at Turney’s wanted their personal vehicles to get the same top-notch service, growing the business further. The Turney family continues to have their vehicles serviced at the shop to this day.

Because the shop is a division of a larger company, it’s Howard who oversees the operation rather than the owner. His background is in warehouse and distribution and managing fleets. He joined Art Turney’s Garage about six years ago.

But he’s not a technician. He doesn’t have formal training under the hood. He’s a business person. He brought in two foremen to lead the technical aspects.

“Fortunately, I have a strong crew that has helped me navigate the waters,” Howard said. “So they’re really good, honest and forthright and helped me out with that. They bring their auto and truck mechanical skills to the table and I manage the business and we make it work.”

Howard felt it was important to get some technical know-how in the bays. He reciprocates by giving them insights on the business side of things. “You have to have the business side to run a shop,” he said.

Business philosophy

One of the marks of the Shop of the Year is implementing new systems or looking at new ways to tackle age-old challenges.

Art Turney’s Garage understands the challenges of attracting talent not to just its shop but to the industry as well.

That’s why they put an emphasis on training and work-life balance.

The shop offers a lot of freedom to its staff as to how they want to work. While they have to be in the shop during core hours, they can be flexible with their time and days — and so long as they’re putting in the hours.

“We’re flexible to that. So if they want to start at six in the morning or seven in the morning or eight in the morning and work their eight hours, we’re good with that. We just want them here in the core hours,” Howard said. “It’s a challenge finding, retaining staff and a lot of people have a lot of different needs. They have kids, they have families, various life challenges that they have to adapt to. And the guys have responded well to that.”

Hear more: Click here to listen to the Enhanced Media segment featuring Mike Howard

They have one person who has always been on a four-day schedule — another who just retired worked three days. So flexibility has always been a keyword around the shop. And when one employee asked about doing a four-day workweek, it became an official way of doing business.

Howard picks who works what days based on seniority. So the tenured staff can choose if they want the Monday or Friday off. Then it opens up to the res. If someone wants Wednesday off, they can have it.

Even though the shop advertises its hours as 8-5, people are working away in the bays before and after those times. Usually, there’s someone here most days at 6 a.m., and always by 7 a.m. Then there are some who are still plugging away after the shop is closed.

“Our uniqueness is: If we can help the guys out in any way, we try to do that,” Howard said.

The shop also has a breakfast meeting every Thursday morning that is well received.

“It’s not huge, but the guys seem to appreciate it,” Howard said. “We sit down and have a breakfast and sometimes we have good business conversations and other times we just talk about shop stuff.”

Tools and training

If a technician needs a new tool or something needs to be updated, Howard is receptive.

“I lean heavily on the staff to tell me what their needs are. If it’s imperative to the smooth running of the shop, and it’s necessary for the diagnostics or to do the repairs, then it has to be done regardless,” Howard said. “You have to stay on top [of that]. You got to have tools to fix cars.”

He has his team get the training they need — but he finds that being an independent shop presents challenges in terms of opportunities. Plus, being almost two hours outside of Toronto, he feels that being in a smaller centre doesn’t allow for the same training options.

And with electric vehicles on the horizon, he’s eager to make sure his team can handle upcoming requests.

“Moving forward into the EV world, [training] seems to be non-existent, at least that I’ve found so far,” Howard said. “And I’m concerned — I know it’s probably 10 years out or whatever — but I’m concerned that the younger guys in the trade are going to possibly have a challenge to adapt.”

“It’s a professional trade. And these guys are highly qualified and they’re getting recognized for that. And I think that’s exciting that they’re finally getting the recognition they deserve.”

Looking ahead

Speaking of the future, Howard is aware of trends and demands from the younger generation of customers like texting or online booking. While he hasn’t had many or any requests for such services, he knows he soon will.

“That’s something that the future is going to bring in. The younger people are going to expect and want that. Our clientele right now isn’t,” he observed.

The shop has digital scheduling so the foundation is in place, Howard pointed out. “All the tools are there to facilitate it. We have the capabilities to do it, but we just haven’t promoted it. So I think we just need to open it up to the customer.”

On the topic of customers, Howard believes the same beliefs and expectations are still in place: They want the job done well.

“They want a worry-free job,” he said. “They don’t want to have to ask questions afterwards. And they want it done in a timely manner at a fair price. They don’t necessarily want a cheap price. They want a fair price. They want value for the money. And that’s I think that’s been the expectation forever.”

The key is value for money. Customers understand that things have gotten more expensive. They’re generally fine with that.

But added to the aftermarket’s challenge is the lack of available talent, partly due to low wages.

“And in order to attract and retain staff, we’ve had to increase wages, which is due. I generally think the whole business, the whole trade is underpaid. And we’ve increased wages, trying to remain competitive with our competition. And, in turn, therefore, we had raised door rates and the price parts have gone up, and everything’s gone up. And it’s all part of keeping the lights on and trying to make a profit,” Howard said.

“It’s still a bit of a sticker shock, but I totally get it. Once you educate the customers, they’re on board. I don’t think we’ve ever, to the best of my knowledge, we’ve never lost a customer and then due to our prices — and we have raised them considerably post-COVID.”

Top challenges

It’s that lack of talent that keeps Howard up at night. Well, one of the things.

Margins are another. For the work that goes into fixing a vehicle, he doesn’t believe the profit matches that effort.

“You look back on it and go, ‘Wow, that was a lot of work to get there,” Howard said.

And the future of the industry is another worry, particularly around electrification. While he admitted being on the older end of the spectrum means he may never have to deal with the technology, he wonders what’s in store for the younger crew.

“The 20-year-olds might adapt; they’ll come up with it. It’s going to be the 40-year-old guys that are going … to have the problem,” he predicted.

Top opportunities

The fact that the role of the technician is gaining more respect and the auto repair business is developing a better understanding with customers are two things that Howard is excited about.

“I think that people more and more are recognizing that garages are here to make money and they’re no different than any other business,” Howard said.

He pointed to more people recognizing that this industry can be more like a dentist’s office where they charge you for all of their time. It tied back into his concerns of profit margin — capturing all of the time a shop spends working on a vehicle and recognizing the education and training a technician has done to be able to return the vehicle to proper working order is critical.

“It’s a professional trade. And these guys are highly qualified and they’re getting recognized for that,” Howard said. “And I think that’s exciting that they’re finally getting the recognition they deserve.”

Advice

The winner of the Shop of the Year is always asked for their advice to their peers. For Howard, it was simple: Listen to your people. They’re out in the field. It’s their boots on the ground. They hear more than the people in charge.

“And, also, they know their trade,” Howard said. “They know what they need to do the job. So they’re the eyes and ears and knowledge.”

This article originally appeared in the December 2023 issue of CARS magazine.

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Enhanced Media: More insights from the 2023 Shop of the Year

Adam Malik — Mon, 18 Dec 2023 11:00:45 +0000

Thanks for checking out the Enhanced Media portion of the CARS December 2023 issue.

We’re bringing you more from Mike Howard, manager of garage operations at Art Turney’s Garage, the winner of the 2023 Shop of the Year.

He chatted with Adam Malik, managing editor of CARS, which presented the shop with the award, sponsored by Milwaukee Tool. Read the full feature in the December issue.

The Enhanced Media segment brings you insights that just couldn’t fit in the feature. Howard discusses training and the challenges he sees around getting his technicians fully trained, especially around electric vehicles.

He also discusses the importance of a clean shop and more on what advice he would give his shop peers.

Tune in and, if you haven’t already, check out the full feature on the 2023 Shop of the Year in the December 2023 issue.

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The 2023 Shop of the Year winner is…

Adam Malik — Thu, 14 Dec 2023 11:30:21 +0000

CARS magazine is proud to announce the Shop of the Year 2023 winner: Art Turney’s Garage.

Located in Peterborough, Ontario, Art Turney’s Garage was chosen for its dedication to fostering a successful shop by encouraging training, allowing for a flexible work schedule, longevity in the community and maintaining loyalty among its patrons. Notably, even though the Turney family no longer owns the business, they continue to visit the shop for their auto care needs.

The award is sponsored by Milwaukee Tool. The winning shop received a prize pack for the recognition.

In charge of the shop is Mike Howard. He works with his technicians on what they need to be successful and customers to ensure they understand the work being done on their vehicles. The business services both heavy-duty fleets and light vehicles.

But he is not a technician. So he relies on his quality foreman to fill him on the technical aspects. He returns the favour by offering his business insights.

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The business, which dates back to around 1930, is owned by McWilliams Moving & Storage, one of the garage’s first customers under its namesake owner when a new location was opened in the 1980s.

Like most shops, Howard is concerned about the lack of available and quality talent. Increasing wages — long overdue — is one of the strategies top of mind.

He’s also developed an environment where staff can work four-day workweeks and choose their hours while in the shop. They can start early in the day or later, so long as they’re in the shop during core hours. It’s not unusual to find someone working in the bays as early as 6 a.m. and continuing well past the 5 p.m. closing time.

That’s just a snippet of Art Turney’s Garage’s story. The full feature will be in the December issue of CARS magazine — keep an eye on your mailbox for your copy — and will also be posted to Auto Service World in the coming weeks.

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CRP names top Canadian sales rep

Adam Malik — Mon, 11 Dec 2023 11:30:39 +0000

From left, Philippe Emond of GFGM Marketing is presented with the 2023 Canadian Sales Representative of the Year from CRP Automotive by Patrick Hébert, CRP’s Canadian national sales manager

Philippe Emond, president and owner, GFGM Marketing has been named CRP Automotive’s 2023 Canadian Sales Representative of the Year.

His company has represented CRP Automotive’s AAE, Pentosin, and Rein brands in Canada since 2017.

Emond was presented with the award during the 2023 AAPEX Show in Las Vega by Patrick Hébert, CRP Automotive’s Canadian national sales manager.

“We are thrilled to present Philippe with this award for his commitment to growing the CRP Automotive family of brands in the Canadian market,” he said in an announcement. “He has worked diligently to expand the reach of the AAE, Pentosin, and Rein brands in Canada and we look forward to a continued and successful partnership for many years to come.”

Emond became the owner of GFGM Marketing in 2017. He bought the company after spending more than 12 years as an executive account manager in the auto parts industry.

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Jobber of the Year 2023: It’s always about the people

Adam Malik — Wed, 22 Nov 2023 11:30:20 +0000

Trevor Heinze and Jayne Kelly, owners of Chieftain Auto Parts

Writer Helen Keller once said, “Alone we can do so little; together we can do so much.” It would seem Trevor Heinze and Jayne Kelly have taken those words to heart.

To them, the owners of Chieftain Auto Parts in Prince George, British Columbia, the focus on people — those around you who support your day-to-day operations, the customers who range from professionals to do-it-yourselfers and the vendors who help keep the business stocked for those customers — is what has made their business a success.

They could have done it alone, figured they knew all the answers and been cutthroat in their operations. But the brother-and-sister team chose a different route. One that has taken them to the path of joining the illustrious ranks as the 2023 Jobber of the Year.

First and foremost, it was the people around them who helped them learn the ropes of the automotive aftermarket and selling parts.

“You always learn from other people that are doing things very well,” Kelly explained. “They’ve got a lot of tips and information that if you’re open-minded enough to listen to it, it’s kind of on-hand learning all the time.”

“There’s never been any formal training for us. It’s always been learning from others that have either had the training or you’re learning together.”

The pair were more or less born into the aftermarket. Mom, Eileen, was doing the books and accounting for her brother-in-law. Dad, Peter, worked at a couple of dealerships. With no others around, the two saw a need for a parts store in town. In 1973, Chieftain opened its doors.

The kids didn’t have much of an option regarding their future. They knew the parts business was always going to be where they spent their lives.

“I don’t think we had too much choice,” Heinze laughed. Instead of getting up for hockey practice on Saturday morning, it was instead off to the store.

“It wasn’t a decision that we actually made; it was just something that we kind of grew into,” Kelly agreed.

That’s on top of the full working farm the family had going at the same time.

“We all worked after school and on weekends as kids and then came into the business full-time once we graduated,” Kelly recalled. “We’ve done everything from the bottom, entry-level job right up to where we are today.”

All of their education in the industry happened on the store floor.

“There’s never been any formal training for us,” Kelly explained. “It’s always been learning from others that have either had the training or you’re learning together.”

As a member of Modern Sales Co-op, Heinze served eight years on the buying group’s board. More learning opportunities came forward.

“I actually came on to the board of directors right when they were getting into the governance and such,” Heinze said. “So learning about all the processes and procedures and such and actually getting them rolled down and so on was a very big learning stuff for sure.”

Indeed, the pair seem to have learned from the African proverb “If you want to go fast, go alone. If you want to go far, go with others.” By taking in opportunities to draw from others’ experience and expertise, the pair have built the go-to auto parts store in their community.

“It’s made a huge difference in what we’ve been able to accomplish here,” Heinze said, recalling his time on the Modern Sales board. “That was a big turnaround in my attitude toward business and such. With all those peers, I must say, I was probably one of the younger guys on the board of directors at that time. And the amount I learned on the board was just phenomenal. It really changed my attitude toward business.”

The transition

Opened in 1973 with just four employees, Chieftain now has two locations — one in Prince George and the other in nearby Hart — with 38 employees.

Kelly and Heinze have been involved for as long as they can remember. Heinze remembers being paid $2 every Saturday.

“I took over the finance part of the company,” Kelly said, following in her mother’s footsteps. “We’ve all done the delivery, driving and the warehouse work. But I followed my mom through the finance part of it. The majority of my learning has been through her. And once I got into the meat of it, it was kind of like, ‘This is my forte.’”

The plan always was to pass the business on to the kids. As business technology advanced, the transition became easier.

Though mom seemed to have an easier time slowing down her involvement in the business, dad had a little more trouble. In the mid-1980s, the store installed its first computer system. Heinze vividly remembers the Modern Sales binder dropped on the desk and himself taking on more responsibilities.

“Dad was old school and I think the computer age helped push him out of the office,” Heinze said.

Their father would try to veer back into the “old school” ways. But there’s no stopping the future. However, dad’s traditional ways actually ended up being a complementary piece to Heinze’s skills for the future. Dad would have a vision for how to run the business and Trevor would be the one to implement it with a forward-looking twist.

The pair took over in 1998. Their parents would still hang around, though. So it wasn’t until a few years after that the brother-sister team was running the business on their own

“It’s like any family business. There’s always some gravel roads that you have to cross it’s not all pavement,” Kelly said. “But they were very supportive.”

And it’s the people that have kept both around in the aftermarket.

“The customers, the suppliers, the employees — we are people persons. We have a lot of fun here. It’s very open,” Heinze said. “We can go talk to right from the delivery drivers to the senior counter guy. We’re very involved as far as with the people, and we have a great time here. It’s all about fun for us.”

Spencer Kelly, Vogl, Autumn Frederick and Chris Lundblom at the Hart location

The team

As mentioned, Kelly and Heinze wouldn’t be where they are without the people who show up day after day in the warehouse, on the counter or doing deliveries. They have employees who have been around for more than 30 years — one for more than 40.

“So it becomes more like a whole family rather than employees and owners,” Kelly said. “And we all work together.”

Most staff are cross-trained. One might be driving the delivery car today and pulling orders tomorrow.

“And they have no problem doing that because they all understand that if any one position doesn’t get their job done, it affects everybody’s positions,” Kelly said. “So to all work together. It just makes it smoother. Even when we’ve got new hires, we work really hard here. But we have a lot of fun doing it.”

They pulled out a newspaper clipping from 2007 and almost 10 of the people in the group photo are still with Chieftain. The piece celebrated the store’s 24 years in business and its people, pride and growth.

Growing people within the business is a top priority for Kelly and Heinze.

“Internally, we always try to hire and have opportunity for all of our employees to move forward,” Kelly explained. “So if we end up with an opening in the warehouse and there’s somebody that’s in the driver’s bench and would like to advance up and try something new, we always try to hire internally first. And that way, it gives a lot of growth for those that are starting.”

They also do what they can to take care of their people. Staff can take advantage of a benefits package and savings plan opportunities. The pair hosts an annual golf day just for employees and their spouses.

“We don’t open that to our suppliers or customers,” Kelly said. “Because we look at it as it’s ‘our’ day and nobody’s talking shop. Everybody’s just having a really good time.”

Kelly’s son Spencer has found himself in the family business. As the third generation, he manages the Hart location.

Riley Coburn and Haylee Weibe

Staff challenges

Of course, Chieftain isn’t immune from the challenges facing businesses across the country when it comes to talent. Especially since the COVID-19 pandemic struck, Kelly noted how hard it’s been to find staff for the stores especially as some of their tenured pros approach retirement age.

“And then your biggest challenge is, because you’ve got such long-term employees, eventually they’re going to be retiring,” Kelly said. “Trying to hire new people and get them trained and up to par so that others can retire, it’s been a challenge for sure.”

They lucked out in one case where an employee moved from the Vancouver area with his wife. They were looking for a change of pace to their lifestyle. He had experience in the industry and also with their computer system, so the transition was simplified. But, Kelly acknowledged, it’s going to take more than that to solve the staffing shortage.

“You just keep trying. Some people you hire, and it works out, and some it doesn’t. But if you don’t try, you’re never going to get anybody to fill those positions,” Kelly said.

Parts proliferation also makes it harder for a new person to get up to speed on all the offerings available.

“It’s very hard to get someone to want to learn all about that, as far as the nuts and the bolts and the parts and the different vehicles — and so much stuff that we offer from hardware to chain and rigging and that type of stuff. How do you get one person to learn all of that?” Heinze observed. “Finding good counter people is a challenge right now.”

Standing out from the crowd

With competition in the area high, there has to be a way for Chieftain to distinguish itself from the crowd.

Kelly read from the aforementioned news article because their attitude then is the same as it is today: “Over the years, the name Chieftain Auto Parts has become synonymous with quality service, knowledgeable staff and an uncanny ability of being able to find and almost always have in stock, just about any part you may need for your vehicle,” it said.

“And that really hasn’t changed in all of our years,” Kelly noted.

The advantage of being independent is that the store can source from any warehouse, be it NAPA, Lordco or Uni-Select. If the customer needs a part and one of them has it, Chieftain will get it. They’re not tied down to just one option, Heinze pointed out.

“We try very, very hard to not say no to our customers. We outsource, we dig. And then of course, some of our parts guys have been with us 30-plus years — that’s knowledge you can’t buy. It’s knowledge that just gets built in. Some of our guys have got their strengths in diesel or someone’s is in four-by-fours or someone’s in marine and all of those strengths that they have complimented each other,” he said.

Chieftain is open seven days a week — not something you see all that often in the automotive aftermarket, especially among independents.

“Majority of the wholesale is Monday to Friday, but up here on Saturday and Sunday, there’s a huge backyard, do-it-yourself base of customers around here in our area that maybe isn’t so much in the larger cities. But up here, there’s a whole bunch that do their own thing,” Kelly said.

But they did cut back on Sunday hours from eight hours to five hours to help ease the demand on their staff, allowing them to be home for breakfast and back in time for dinner.

“We try very, very hard to not say no to our customers. We outsource, we dig.”

Community involvement

The folks at Chieftain take great pride in their extensive community involvement. The list of work feels seemingly endless. There’s the local hospice house they donate to, as well as the Spirit of the North Healthcare Foundation. The company prepares food hampers for Christmas. They support the local 4-H club, too.

“We’re a big supporter of that. Those are our future farmers. And we don’t have farmers we don’t eat,” Kelly pointed out.

They sponsor a classroom at the College of New Caledonia where they supply computers and software to help students learn. There’s also sponsorship of the Prince George Cougars of the WHL and two racetracks.

Then there are local community events like golf tournaments and fishing derbies, as well as working with the Chamber of Commerce.

“We try to do a lot with a lot of different things rather than just automotive,” Kelly said. “The whole community, it’s a smaller town up here. So it has a mentality of looking after each other.”

“My suppliers are all great friends; I can call any of them and they’d all be happy to hear from me. And I take quite pride in that of mutual respect and respect for the suppliers.”

Advice

A question asked of every Jobber of the Year winner is what advice they would give to their peers. Their answer, given their mantra, is probably unsurprising.

“Your people are the most important part. Look after them,” Heinze said.

“Without our staff members, without our family, we can’t do any of it. So it’s really having a lot of respect and looking after each other, not just as employees and owners, but respect for your employees and for your customers,” Kelly said. “It’s humbling because we need them as much as they need us. And in fact, we probably need them more. And when you look after each other, it does come back around.”

Heinze long ago decided he didn’t want to be an unfriendly face with his suppliers. He’s seen some be hard on suppliers and give them a difficult time. He wanted to take a different route.

“I don’t want that guy to be coming in the office going, ‘Oh, gosh, here’s Chieftain.’ I want guys to come in and say, ‘I’m going to see Trevor today!’” he said. “My suppliers are all great friends; I can call any of them and they’d all be happy to hear from me. And I take quite pride in that of mutual respect and respect for the suppliers.”

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The 2023 Jobber of the Year Winner

Adam Malik — Wed, 15 Nov 2023 11:30:31 +0000

Jobber News is proud to announce Chieftain Auto Parts in Prince George, British Columbia as the 2023 Jobber of the Year.

The store is owned by the brother-and-sister team of Jayne Kelly and Trevor Heinze. They took over from their parents Eileen and Peter, who opened the business — the first jobber in the area — in 1973.

“I don’t think we had too much choice,” Heinze laughed when describing his parents’ plan for them to take over the family business. Instead of getting up for hockey practice on Saturday morning, it was off to the store for the kids.

“It wasn’t a decision that we actually made; it was just something that we kind of grew into,” Kelly agreed.

Chieftain started with four employees and now has two locations — one in Prince George and the other in nearby Hart — with 38 people on staff.

Kelly and Heinze wouldn’t be where they are without the people who show up day after day in the warehouse, on the counter or doing deliveries. They have employees who have been around for more than 30 years — one for more than 40.

“So it becomes more like a whole family rather than employees and owners,” Kelly said. “And we all work together.”

What has led to the success of Chieftain? Who do they credit for building their brand and helping win the award? Be sure to pick up the upcoming November issue of Jobber News for the feature — and keep an eye on Auto Service World for the extended read on Chieftain Auto Parts, the 2023 Jobber of the Year.

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Former AIA Canada chair honoured

Adam Malik — Mon, 13 Nov 2023 11:30:59 +0000

Fountain Tire executive chair Brent Hesje was recently inducted to the Northern Alberta Business Hall of Fame.

Hesje, who served as chair of AIA Canada in 2018, was inducted by Junior Achievement (JA) Northern Alberta & NWT. He was recognized for his lifetime achievements in business and community leadership, including the significant impact made over his 30-year career at Fountain Tire.

“One of the most rewarding parts of my career has been supporting individuals and companies in their own journeys to success,” Hesje said. “Whether at Fountain Tire or across the broader tire industry, in the local business community and with charitable organizations, I’ve found a philosophy of partnership goes a very long way.”

Fountain Tire’s partnership model has long been attributed to the company’s success. Store managers have 50 per cent ownership of their stores. Local owners are heavily involved in their communities and the company runs mentorship-based programs designed to develop associates into managers and owners.

“Brent is a leader in every sense of the word,” said current Fountain Tire CEO Jason Herle. “His legacy is woven throughout our organization and our industry. We’re honoured to have Brent’s continued involvement with Fountain Tire as he carries on his business advisory and community work.”

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Mister Transmission celebrates 60 years

Adam Malik — Thu, 05 Oct 2023 10:20:17 +0000

It’s been 60 years for Mister Transmission in Canada and the company celebrated in Toronto recently.

On Sept. 16, team members, franchisees, families and friends gathered for the company’s annual general meeting at the Toronto Westin Harbour Castle. They recognized and honoured both long-service and outstanding achievement team members.

Then, everyone headed out to the waterfront for a boat cruise that featured music, refreshments, lunch, and breathtaking views of the Toronto skyline — all topped off with great weather.

The company reflected on its history during the festivities. Co-founders Bruce Brillinger and Jerry Etkin opened the doors in Richmond Hill, Ontario, to Canada’s first specialized transmission service centre. They picked the name after seeing a business called “Mister Donut” across the street.

Platinum Achievement Award Winners: Franchisees Mathew Courneya and Cameron Loyst of Peterborough and Neil Ritchot of Winnipeg

In 1969, Mister Transmission transformed to become a franchise business. The company now has locations across Canada.

Five new locations opened in 2023, in Ajax, Ontario, Ottawa, Saint Anns, Ontario, Saskatoon and Red Deer, Alberta. More are on the way, the company said.

“Mister Transmission remains dedicated to the success and growth of our franchisees and our reputation,” CEO and President Tony Kuczynski said.

But there are challenges, such as competition for staff and vehicle technologies that continue to evolve. But the aging car parc and high demand for personal vehicles continue to be a boon.

“The use of cars is increasing throughout North America — and the need to keep those cars on the road is not going down,” Kuczynski said. “Vehicle Fleets in the U.S., Mexico and Canada are all increasing.”

Figures show that Canada could have 32 million vehicles in operation by 2028, an 11 per cent growth from 2022.

Franchisees Ken and Wendy Lavender of Pickering, Ontario celebrating 40 years with Mister Transmission

“That’s 3.5 million more vehicles that need to be kept on the road through maintenance and repairs and the high price of cars will mean that keeping those cars will be on the road longer and longer,” Kuczynski said. “Demand for automotive repairs will continue to be strong.”

The company noted its commitment to training to stay up-to-date and meet consumer demand. Hands-on and virtual training are regular practise. The company highlighting the work of Joe Pawlowski, director of technical support, who travels to and works with Mister Transmission shops across Canada to share his knowledge and expertise.

“Our approach to helping to keep our customers on the road will keep us in business for the next 60 years,” Kuczynski said.

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It’s 35 years for Advantage Parts Solutions

Adam Malik — Mon, 02 Oct 2023 10:35:45 +0000

Advantage Parts Solutions marked 35 years in business.

The company was founded in 1988 in British Columbia by Bob Kirstiuk and Tim Scharnberg, growing into a global organization, specializing in optimizing the OE parts supply chain.

“Reflecting on our 35 years in the industry, it’s not just about the milestones we’ve achieved, but the relationships we’ve built along the way. At Advantage, we’ve always believed in putting our clients and community at the heart of everything we do,” said Kirstiuk, who is also the CEO. “As we mark this significant anniversary, I’m filled with immense gratitude for our dedicated team and loyal clients who have been instrumental in our journey.”

Scharnberg, executive vice president, credited the team that helps the company succeed. “Some of our very first hires remain with the company today, and that’s quite remarkable and part of what’s differentiated our brand. So, this anniversary, I’m incredibly grateful for our exceptional global team who continues to deliver exceptional value.”

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Send in your pick for Shop of the Year!

Adam Malik — Wed, 19 Jul 2023 10:30:51 +0000

Kevin and Stacey Gustafson of Gustafson’s Auto Clinic in Athabasca, Alberta, the 2022 Shop of the Year

Know a shop that has stood out in the last year? A shop that is going above and beyond for its customers?

Nominate them for the prestigious Shop of the Year Award, presented by Milwaukee Tool!

The annual award is presented by CARS to recognize the best automotive repair and service shop in the country over the last year. The winner will receive a prize pack from Milwaukee Tool.

Tell us their story — how are they demonstrating high performance in the bays and showing innovation and creativity, be it through training, marketing, customer communication and/or sales. Historical success is always a contributing factor.

We also place a close eye on contributions made to the industry and how nominees give back to their local community.

Nominate now: Shop of the Year Nomination Page

The winner will receive a Milwaukee Tool prize pack valued at more than $3,500. The pack includes tools, equipment and more.

Nominations close on October 20, 2023. Nominations can be made through this form or below.

There was a problem with your submission. Please review the fields below.

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Tell us who should be the Jobber of the Year!

Adam Malik — Tue, 18 Jul 2023 10:30:40 +0000

Sean Fortin, left, and Jeff Fortin of Fortin’s Auto Supply, the 2022 Jobber of the Year

It’s time to tell us about a special jobber that deserves recognition.

We’re looking for a deserving winner of the prestigious Jobber of the Year Award, recognizing the best of the best in the automotive aftermarket.

Presented by Jobber News, nominations are now open for the award to recognize the top jobber in Canada. Tell us who you think should be this year’s winner!

Nominate now: Jobber of the Year Nomination Page

While a track record of success is helpful, we’re looking for businesses that have innovated or shown excellence within the last year. We’re looking for a good story. What makes them special? What are they doing to stand out in the market? What differentiates them in the eyes of the customer?

We also pay attention to how the nominee supports the industry and their local community.

This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, their employees, shop owners, technicians and suppliers.

Remember — the more details you can provide, the better we can judge who the most deserving candidates are.

Nominations close September 22, 2023. You can nominate a jobber through the form in this link or below.

Nominations are now closed.

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Shop owner Scott Eccles receives alumni award

Adam Malik — Tue, 11 Jul 2023 10:20:25 +0000

Mohawk College handed out Alumni of Distinction Awards recently and a Hamilton-area shop owner was recognized.

Scott Eccles, owner of Eccles Auto Service in Dundas, Ontario, was one of 10 recipients of the award. It recognizes “outstanding Mohawk graduates for their career achievements and contributions to the community. All of the nominees are individuals who set the standard of excellence for which Mohawk College is recognized and they are a source of inspiration for future generations.”

Eccles took over the auto repair business from his father Bruce. The younger Eccles received a diploma in business before completing his apprenticeship at Mohawk in Hamilton and became a Red Seal licenced technician.

Mohawk noted that Scott is a community supporter, including serving as a board member on the Downtown Dundas BIA, sponsoring local sports teams, volunteering with an animal fostering program and supporting local businesses through a gift card program during the pandemic.

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Bestbuy celebrates 70 years

Adam Malik — Fri, 12 May 2023 10:30:45 +0000

Bestbuy member shareholders and vendor partners gathered for a photo to celebrate 70 years of Bestbuy at the company’s warehouse in Mississauga, Ontario

Bestbuy Distributors annual gala dinner and warehouse trade event was marked by the 70th anniversary of the company.

From centrepieces to chair wraps, the milestone was noted and celebrated by shareholder members and vendor partners attendeding the dinner.

It was president Bill Hay’s final dinner as he is retiring at the end of this week.

As usual, Bestbuy presented a cheque to Toronto’s The Hospital for Sick Children (commonly referred to as SickKids) for $15,775. A cause the company has been supporting for 37 years has now received $822,000 from Bestbuy. Dr. Mike Seed, division head of cardiology at SickKids, accepted the cheque.

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The company recognized milestone memberships, including:

George Solomon & Sons, Oxdrift, Ontario, 10 years
Fincham Automotive, Toronto, 10 years
Les Pièces G.R., Saint-Georges, Quebec, 25 years
Pièces D’Auto Charron, Laval, QC, 25 years
Distribution Pièces D’Auto Mobus, Chicoutimi, Quebec, 30 years
Raco Auto Supply, St. Catharines, Ontario, 35 years
Heimpel Automotive, Kitchener, Ontario, 55 years

It was announced that Wayne and Patricia Heimpel had sold the business and was retiring. The news was met with sadness to see a long-time friend and colleague leave but the crowd of 250 guests gave a standing ovation in response.

Vendor awards were handed out as well. The Rising Star Award went to Liqui Moly. BBB Industries won the Marketing Partner Award. The Bestbuy Partner Award went to two winners again — Mevotech and Promax. The Cornerstone Award went to Bosch. Dorman Products took home the Horace J. Pratt Vendor of the Year Award, which recognizes excellence in service, sales performance, and support.

The 2023 board of directors was also introduced. Back as chair and chief executive officer is Doug Wilson of Fat Guys Auto Parts. Gary Thibault from The Partsman is vice chair. Treasurer is Scott Anderson of Peterborough Automotive. Tony Racioppo from Fincham Automotive Supplies; John Brunelle of Parts Stop Auto & Industrial, Michael MacPherson from Down East Auto Parts, Rob Dow of Jack Dow Auto Supplies and and Arthur Edwards from Northwest Auto Parts round out the rest of the board.

The Painchaud family, a musical quartet, entertained the audience throughout the night and put on a show to cap off the night.

The following day, vendors set up at Bestbuy’s warehouse in Mississauga for the Warehouse Trade Event. Shareholder members got to see their latest offerings.

Check out highlights in the Instagram reel and the photo gallery below.

Bestbuy Distributors 70th Anniversary Gala & Warehouse Event

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Brad Shaddick wins Distinguished Service Award

Adam Malik — Wed, 03 May 2023 10:25:33 +0000

The highest award from the Automotive Industries Association of Canada has been given to Brad Shaddick.

The Director of Sales in Canada for Tenneco/DRiV was named the 2023 Distinguished Service Award winner during AIA Canada’s National Conference on April 26.

Shaddick began his career with Fram Canada Ltd in 1981. He served as territory manager for southern Ontario at Specialty Sales and Marketing. Shaddick then joined Cooper Automotive, which, through a series of mergers, was acquired by Tenneco.

He is also currently chair of Shad’s R&R, the annual industry golf charity tournament founded by his father in 1973. To date, the event has raised over $5.3 million dollars for Muscular Dystrophy Canada.

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Brad Cochrane named YPA Leader of the Year

Adam Malik — Wed, 03 May 2023 10:20:42 +0000

From left, YPA chair Patrick Verriet presents Brad Cochrane with the Young Leader Award

AIA Canada presented the 2023 Young Leader of the Year Award to Brad Cochrane.

The director of sales operations and business analytics at NAPA Auto Parts was presented the award by the Young Professionals in the Aftermarket Committee, which annually recognizes an outstanding young aftermarket professional in recognition of their leadership, innovation and dedication to the industry.

He began his career 17 years ago with Gates Canada before moving to NAPA Auto Parts in 2011 where he has worked in many different positions.

Cochrane has been a member of the Young Professionals in the Aftermarket Committee since 2013, serving as chair from 2018 to 2020. He also remains an active volunteer with AIA Canada.

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Brent Hesje to be honoured

Adam Malik — Mon, 24 Apr 2023 10:10:21 +0000

Brent Hesje

Brent Hesje, executive chair of Fountain Tire, will be inducted into the Northern Alberta Business Hall of Fame.

The honour recognizes his lifetime achievements in business and community leadership. He was named a 2023 inductee by Junior Achievement (JA) Northern Alberta & NWT.

The ceremony will take place in the fall. The group honours distinguished business leaders in the region for their lifetime achievements and service to communities, the local economy and to the collective future of Albertans. Inductees are selected for their entrepreneurial vision, proven leadership, integrity and legacy of philanthropy or community-based initiatives.

“It is an honour to be named alongside this esteemed group of leaders who have created incredible legacies in our community,” Hesje in an announcement. “Throughout my career, one thing has consistently rung true: The key to one’s own success is helping others find theirs.”

Hesje served as CEO of Fountain Tire for 17 years, during which time the company saw significant growth. He noted strategic partnerships as a major factor in the company’s success, such as Goodyear Canada obtaining a minority ownership position in the company and that most store managers have 50 per cent ownership of their stores.

The announcement also highlighted that Hesje championed Fountain Tire’s mentorship-based programs that develop associates into managers and owners and the company’s commitment to giving back to the communities in which it operates.

He also sits on the boards of The Fraser Institute, Alberta Blue Cross, the Edmonton Elks, Great Western Brewing Company and The Canadian Brewhouse. He previously served as chair of the Automotive Industry Association of Canada, Western Canada Tire Dealers and the Northern Alberta Institute of Technology (NAIT).

He was awarded the Edmonton Chamber of Commerce Northern Lights Award of Distinction (2018), inducted into the Tire Industry Association (TIA) Hall of Fame (2019), named a Distinguished Friend of NAIT (2021) and awarded the MacGregor Cup by The Roy Group (2022).

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Shop of the Year: Being a professional

Adam Malik — Thu, 05 Jan 2023 11:30:44 +0000

Kevin and Stacey Gustafson of Gustafson’s Auto Clinic in Athabasca, Alberta

You’d be forgiven if you walked into Gustafson’s Auto Clinic in Athabasca, Alberta, and thought you were in the wrong building.

It’s happened with customers — they open the doors and expect to see what has been engrained in their minds of what an automotive repair centre should look like: an uninspiring space, drab and unkept with dim lighting. They also expect to smell the unmistakable odour of tires, oil and other chemicals wafting in from the shop on the other side of the door further down.

But not when you enter Gustafson’s. It looks nothing like your typical shop.

“People will come in and they walk out — and they come back in and go, ‘Is this Gustafson’s? I thought this is a lawyer’s office,’” said Stacey Gustafson, who, along with her husband Kevin, owns the shop.

It’s a dedication to professionalism and raising the bar of what a shop can and should be that earned Gustafson’s Auto Clinic the title of 2022 Shop of the Year from CARS.

The Gustafsons strive to present a professional industry to the world. They believe the job of a technician — that’s what the job is today; not a mechanic and certainly not an installer — is highly skilled and requires extensive training, thus commanding the respect of the industry and the public.

“I think one thing that industry is really lacking is the idea that this is a profession; a technician is a profession,” Kevin explained. “So the better we can pay our guys, and the more we can do for them, the more it is a profession, and the more we can attract qualified people.”

From left, Ty Rouault, Alesha Potter, Stacey Gustafson, Taz Pichota, Kevin Gustafson, Colton Gustafson, Chester Kyle Pangilinan and Shane Collison

It’s not hard to see the difficulties in attracting skilled, qualified people to the automotive aftermarket, he added. That’s why shops need to change how they operate. This can be a great industry to work in — though shop owners need to be the leaders in making it so.

“When you run the shop properly, and you charge accordingly, you can afford to pay your techs right and update your equipment, do your training and all these things,” Kevin said.

Kevin has been in the industry since he was a kid. After running a Texaco Service Station, his father opened the shop with Kevin joining as a technician. Stacey essentially fell into the industry. Her mother ran the restaurant in a local hotel and Stacey helped out. Her mom taught her how to run the business, including doing bookkeeping. That set her up to join the aftermarket when Kevin’s dad needed a bookkeeper in his business. She joined part-time at first in 1987.

“Then it became a full-time and lifetime job,” Stacey said with a laugh.

They gradually took on more responsibility in the business before fully owning it in 2001. Since then, they’ve been a leader in how an aftermarket service and repair shop should operate.

“I’d be the first one to say that, when I started, you just worked hard and lost money. You worked very hard, and you lost money because you didn’t have the business side of it to understand that there’s a procedure and a way to charge and manage it all,” Kevin said.

“We’re very disciplined in how we run our business, the numbers that we measure and how we manage,” Stacey explained. “Our technicians, it’s mandatory for them to have management training.”

Connor Anderson and Jessica Langridge, Milwaukee Tool territory representatives, present Stacey and Kevin Gustafson with a $3,500 prize pack as the Shop the Year winner.

It’s a way for their technicians to be invested in the business. Stacey said their techs have been mistaken as business owners at management training because they maintain a professional appearance compared to most technicians who often look like they just came from working underneath a vehicle.

“They are professional, and it is a career,” Stacey said of technicians.

When they’re recruiting, a candidate who says they’re looking for a career stands out to them. “They’re not saying they want a job — they want a career. That really stands out to us because that’s what our philosophy is,” she added. “We want them to have a career, we want them to be paid professionally. With the technology that’s out right now, they’re not just a trade, they’re like computer geniuses.”

But it’s difficult getting people to understand. The Gustafsons told the story of their son — Colton, who now works with them as a licenced technician — who was in an advanced math class in high school. The teacher said anyone planning on being in a trade shouldn’t be in that class.

“It was disheartening to hear the teacher say that,” Stacey recalled.

They talked to the school about it. They pointed out that being in the trades doesn’t mean someone isn’t smart — and many advanced courses are needed to be a tech.

Edwin Parr Composite High School in Athabasca is without a shop instructor at the moment, which means kids aren’t getting an opportunity to learn about the industry’s potential. The Gustafsons are trying to get involved with the school’s Career Day so they can speak first-hand about working in the automotive industry — with professionalism being front and centre.

For the Gustafsons, part of being professional is having a professional-looking business. They don’t have a typical-looking shop. There are no tires in the showroom. They installed extra doors to keep odours from the bays out of the customer waiting areas. There are essential oil diffusers as well, along with a coffee bar inside. More recently, an outdoor patio was added.

“Probably a little bit selfishly, we wanted it for ourselves on a nice summer day to be able to sit out there when you have a break or whatever,” Stacey explained. “Our clientele really likes it and we call it the ‘garage patio.’ They love sitting out there. They want to know when the drinks are being served.”

Business philosophy

Stacey and Kevin ensure their shop doesn’t just appear to be professional — they back it up. They have built a culture within the shop with their staff as well as with the customers of the community.

They believe in doing full inspections, educating the customer and ensuring preventive maintenance — making sure the vehicle is running the way it is supposed to.

“Preventive maintenance is a big thing,” Stacey said. “We don’t want our clients to have those big breakdowns where it’s costing them a whole bunch of money. We would rather have them do their maintenance to prevent those things from happening so that they can keep their vehicles for a longer period of time.”

They put the same effort into making sure their staff are taken care of as well. The way the Gustanfsons see it, they’re responsible for their employees and their families. So they offer profit sharing, retirement plan savings and full health coverage. Staff get tool allowances and all uniforms are provided.

“Our guys do not wear coveralls. They do not wear hats. They’re very clean looking. They have dress shirts and black pants on. They’re very professional looking,” Stacey said.

Amid all the professionalism, there’s a time to play as well. The Gustafsons ensure staff have fun. For example, the company hosts a golf tournament every year. They added a Happy Gilmore Hole where, as the titular character from the movie does, participants putted using a mini hockey stick. And since most employees are golfers, the shop pays a portion of the staff’s golf membership.

And that’s essential because a business is nothing without its staff – Gustafson’s included. They believe each person plays a role in the success of the business.

“They’ve taken an investment in it, they feel like they’re a part of it, they know all the numbers of the business because they need to know what it costs to run a business and why,” Stacey explained. “We just don’t put our goals up on the wall without them knowing what’s behind that goal and what it takes. And if you properly manage your business, then you have the money to invest in your staff.”

Everyone who works at Gustafson’s is like family, Kevin added.

“It’s a small-town thing but I think you can do that anywhere in your business, your culture,” Kevin said. “The guys are very involved with whom we hire. We don’t hire somebody without getting involved with all the staff. We want their input too because you need to get along with everybody.”

This feels uncommon in the aftermarket. But The Gustafsons are adamant that this isn’t the aftermarket of old. Times have changed and so should how shops operate.

“We’re a profession. We’re not mechanics anymore. The cars aren’t a carbureted, oil-leaking, rundown whatever — they’re rolling computers,” Kevin said. “And if you’ve looked at some of the vehicles on the road, and what they look like and how they work, and what they do, the shops should look the same. You don’t take your Mercedes to a Mercedes dealership and get a handwritten invoice with a guy with greasy fingers doing the paperwork. The aftermarket needs to step it up.”

Training

The Gustafsons make sure their technicians are on top of training, be it through AVI, their first-call jobber Automotive Parts Distributors, ACDelco, or Car Gurus. They will make occasional trips to SEMA for training, as well as Lindertech as well. Because they’re not in a major city, getting to live in-person training events can be difficult.

“You got to go there to get the training. And so that’s just another reason why you need to charge properly, so you can afford to keep your techs up to date,” Kevin said.

The company is fully staffed for the first time in three years, but the Gustafsons noted that they had to take on people they saw potential in and train them in the auto repair industry. As mentioned, they ensure their staff attends training, whether it’s virtual or in person. Two of their techs got licenced over COVID — as a reward, they attended the SEMA Show to get more in-person training opportunities.

“It was kind of a neat experience for them,” Kevin said.

Greenwood effect

Those who knew Bob Greenwood well enough may feel like they’re hearing his voice in Kevin and Stacey’s. That may be because they were long-time students of the legendary aftermarket coach.

“We are huge Greenwood supporters and we’ve been involved with him for many years and really are still mourning his loss,” Stacey said. “He just gave so much to the industry and [kept us] so up to date on everything.”

The Gustafsons credited Greenwood with teaching them how to be a proper business. “He taught us so much about how to measure and manage the business. So it’s a huge loss to us and to the industry. I still use all of his stuff,” Stacey said.

While we can go back and read old columns or watch old videos of Bob — those lessons are still applicable — it’s his eye on the future that is missed most.

“Bob was always looking at the next stage of what’s evolving in this business and he would prepare us — ‘OK, EV cars are coming down the line, this is what’s going to happen and we’re going to get training for your guys’ — he always was on top of that,” Kevin said. “It was just kind of a kick in the rear to get yourself prepared for these things that were about to happen. And that’s all gone now.

“It’s just that with the industry changing, how do we adjust that now? And I don’t know the answer to that either. We’ve got the basic knowledge; we all have to adjust on our own. But we haven’t got that person who’s replaced him.”

The ‘Garage Patio’ at Gustafson’s Auto Clinic

Advice

What advice would the Shop of the Year winners like to pass on to their peers? For Stacey, it’s to stay disciplined.

“It takes a lot of discipline to run an automotive repair shop. Bob always said this is the toughest business to try and run and be successful at. So be disciplined,” she said. “You have to be so disciplined. And you have to stay relevant in this industry if you want to continue.”

For Kevin, he urged everyone to up their business training.

“Get some business training, management training, because most of us shop owners are good technicians that decided to start a shop and know nothing about business. And I’m not saying that in a bad way because I was that person,” he said. “It doesn’t matter how hard you work, if you’re not charging properly and taking care of that end of it, you just bought yourself a job.”

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Gustafson’s Auto Clinic: Shop of the Year

Adam Malik — Tue, 20 Dec 2022 11:30:31 +0000

From left, Ty Rouault, Alesha Potter, Stacey Gustafson, Taz Pichota, Kevin Gustafson, Colton Gustafson, Chester Kyle Pangilinan and Shane Collison

Congratulations to Gustafson’s Auto Clinic as the 2022 Shop of the Year!

The annual award handed out by CARS went to this shop in Athabasca, Alberta, about 90 minutes north of Edmonton.

Run by Stacey and Kevin Gustafson, the second-generation owners have dedicated themselves to running a professional automotive shop. The business ups the standards of what a shop should be and look like.

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Technicians are clean and polished. As avid students of Bob Greenwood, the Gustafsons have focused on ensuring technicians are treated like the professionals they are.

And the physical business itself is treated the same. You wouldn’t even think you were in a place that services vehicles when you walk through the doors.

Kevin and Stacey are making the industry proud, setting a bar for their peers.

They also received a prize pack from our award sponsor Milwaukee Tool valued at $3,500.From

Catch the profile of Gustafson’s in the upcoming November/December issue of CARSs – and you’ll also be able to find it right here on Auto Service World soon. Stay tuned for more!

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OptiCat CEO gets MEMA’s highest honour

Adam Malik — Wed, 14 Sep 2022 10:15:53 +0000

From left, Bill Long, CEO, MEMA; Charley Johnson, CEO, OptiCat, LLC.; Marc Blackman, CEO, Gold Eagle, Co., and chairman of MEMA board of directors

Charley Johnson has been awarded the Triangle Award from the Motor & Equipment Manufacturers Association (MEMA).

The CEO of OptiCat LLC received the association’s highest honor in the vehicle supplier industry.

“For more than 45 years, the Triangle Award has been given periodically to that person or persons, or organization, whom MEMA and our divisions choose to honor for selfless contribution to the vehicle supplier industry,” said MEMA president and CEO Bill Long.

He further highlighted Johnson’s decades of “exceptional leadership” and noted the dedication he has given to the supplier industry. These qualities represent the spirit of the Triangle Award.

“[Johnson] has never missed an opportunity to promote, protect and advance the automotive industry, the automotive aftermarket and pushback against government over-reach,” Long continued. “Perhaps his most lasting contribution is the work he has done working quietly behind the scenes, to find paths of collaboration and common ground, leading to a win-win for industry stakeholders and businesses.”

The Triangle Award is handed out after a selective process. It is not an annual award but one that is presented when candidates deserve to be recognized. Specifically, those who have worked tirelessly, behind the scenes, out of the spotlight and whose contributions have advanced the supplier industry, MEMA’s announcement said.

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Send us your pick for Jobber of the Year

Adam Malik — Wed, 03 Aug 2022 10:30:26 +0000

Mark Krasicki, owner of The Unified Parts Group, the 2021 Jobber of the Year

Know a jobber that deserves the biggest recognition in the automotive aftermarket? Tell us who you think should be the Jobber of the Year.

Presented by Jobber News, nominations are now open for the award to recognize the top jobber in Canada.

While a track record of success is helpful, we’re looking for businesses that have innovated or shown excellence within the last year.

Nominate now: Jobber of the Year Nomination Page

So, do you know a jobber that has programs that deliver exceptional results? One that has marketing efforts that set it apart from the crowd? Did a jobber bring in a new system that increases productivity? How about facility upgrades that enhance the image of the industry? Have they reached a business milestone that celebrates longevity and success?

We also pay attention to how the nominee supports the industry and their local community.

This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, their employees, shop owners, technicians and suppliers.

Remember — the more details you can provide, the better we can judge who the most deserving candidates are.

Nominations close September 29, 2022. You can nominate a jobber through this form.

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Make your nominations for Shop of the Year 2022

Adam Malik — Tue, 02 Aug 2022 10:30:36 +0000

Josie Candito, owner of Master Mechanic High Park (middle), is flanked by business partners and shop technicians Mike Tavares (left) and Rui Silvestre (right). The shop was the 2021 Shop of the Year

Which shop deserves to be recognized as the 2022 Shop of the Year?

The annual award is presented by CARS magazine, sponsored by Milwaukee Tool, to recognize the best automotive repair and service shop in the country over the last year.

We want to recognize a shop that has demonstrated high performance in the bays and shown innovation and creativity — through training, marketing, customer communication and/or sales. Historical success is always a contributing factor.

We also place a close eye on contributions made to the industry and how nominees give back to their local community.

Nominate now: Shop of the Year Nomination Page

The 2022 CARS Shop of the Year Award is sponsored by Milwaukee Tool.

The winner will receive a Milwaukee Tool prize pack valued at more than $3,500. Last year’s winner, Master Mechanic High Park, received a prize pack that included a Packout cart, a Packout radio, an M18 Fuel High Torque Impact Wrench Kit and more.

So If you know of a shop that has…

Programs that deliver exceptional results
Marketing efforts that set it apart from the crowd
New computer systems that increase productivity
Facility upgrades that enhance the image of the industry
Business milestones that celebrate longevity and success

… then be sure to tell us all about them.

This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, counterpeople, shop owners, technicians and suppliers.

Nominations close on October 21, 2021. Nominations can be made through this form.

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CANUSA honoured by Federated

Adam Malik — Wed, 18 May 2022 10:20:34 +0000

(l-r) From CANUSA, Luke Ramsay, vice president of sales and marketing, John Jones, vice president of operations and Steve Drake, vice president accept the Federated Marketing Excellence Award with John Marcum, director of marketing at Federated Auto Parts.

London, Ontario-based CANUSA was recently presented an award from Federated Auto Parts.

The group recognized three of its members with top awards for their commitment to the success of key Federated programs.

CANUSA was recognized with the Federated Marketing Excellence Award. The annual award goes to a member that has demonstrated consistent excellence in their marketing activities and provides support for other members where possible.

City Auto Supply in South San Francisco, California was honoured as the Federated Co-Man Member of the Year. Berrodin Parts Warehouse in New Castle, Delaware earned the Federated National Accounts Award.

“We are proud to recognize City Auto Supply, CANUSA and Berrodin Parts Warehouse for their stand-out support of key Federated initiatives,” said Sue Godschalk, president of Federated Auto Parts. “Our members are very committed to the Federated programs, and we thank the entire Federated membership for their continued dedication to these programs.”

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AIA Canada gives highest honour to Bob Greenwood

Adam Malik — Tue, 17 May 2022 10:30:41 +0000

Zara Wishloff, of Automotive Parts Distributors, announces Bob Greenwood as the 2022 recipient of AIA Canada’s Distinguished Service Award

The late Bob Greenwood was recognized with the Distinguished Service Award from the Automotive Industries Association of Canada.

The award is presented to those who provide outstanding leadership that contributes to the growth and development of the Canadian automotive aftermarket. It’s the association’s highest honour.

Bob Greenwood

Zara Wishloff, president and CEO of Edmonton-based Automotive Parts Distributors, made the announcement at AIA Canada’s Annual General Meeting on May 11 in Toronto. Long-time Toronto shop owner and former AIA chairman John Cochrane accepted the award on behalf of Greenwood, who died in September, and his family.

Greenwood worked with many jobbers and shops throughout the aftermarket. “In fact, many of the most financially productive successful entrepreneurs within the independent sector today benefited from his mentorship over the years, and I can speak firsthand to that,” Wishloff said.

He noted Greenwood’s passion for the industry and desire for it to improve. Greenwood was a fixture at numerous training sessions and conferences. Wishloff also pointed to Greenwood’s articles in industry publications, such as Jobber News and CARS, as well as a video series he hosted on this website.

John Cochrane accepts the 2022 Distinguished Service Award from AIA Canada on behalf of the late Bob Greenwood

Greenwood was also recognized in 2003 by Northwood University’s Automotive Aftermarket Management Education Award and in 2012 with the Queen Elizabeth II Diamond Jubilee Medal.

His passing was met with much shock and sadness across the industry.

Cochrane spoke to the standards Greenwood tried to set in the industry, from the appearance of the business to the appearance of the shop owner and staff.

“Bob was a big advocate of the independent service repair industry. He wanted to elevate their image and professionalism, and most of all to profitability. He believed you dress for success. You never saw Bob within a suit and a tie, even when he visited repair shops across the country. I’m wearing a suit today, out of respect for Bob,” he said.

And no one in Canada was or is doing the work that Greenwood did, Cochrane noted.

“We need somebody that will take the torch and do the work that Bob did. There’s nobody else that’s doing that depth of work,” he said.

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Profile: Celebrating 50 years

Adam Malik — Tue, 19 Apr 2022 10:15:11 +0000

In 1972, an opportunity came up for John Stacey. He approached Joe Graham, whom he had met in trade school, to open a Gulf Station at Don Man Datsun.

John’s Dad, George, put up the bond for the fuel portion and Stagra Automotive was founded.

Walkley Gulf was a small two-bay shop with gas. They then opened an automotive machine shop on Bank Street South in Ottawa and continued to operate Blackburn Hamlet.

They serviced Ottawa customers in various areas of the city. While running the shop they also did snow removal for many years during the winter months.

They then closed Blackburn Hamlet, Walkley Gulf and the machine shop and moved to one central location at the corner of Bronson & Gladstone, where they also ran gas pumps under Petro Canada Corporation. They were at this location until the 1990s. When the recession hit and rent alone went through the roof, they decided to continue on — but they had to move. So they built the current location of Stagra in the Greely Industrial Park and have been here ever since.

John Stacey and Joseph Graham, owners of Stagra Automotive

The shop had a late model stock car that started racing through the 1970s at Capital City Speedway where it was a seven-time track champion.

We then moved to open-wheel modified at Northern USA Speedway in Buffalo. Then we joined the American Canadian Tour which 200 lap races in various northern states and provinces).

Over the years, John and Joe have mentored many young technicians and allowed them to pass their apprenticeship programs to become full automotive technicians. We are thankful to our amazing employees over the years who have shown commitment, integrity and honesty and who are not just employees but part of our family.

Stagra has sponsored countless hockey, ringette and baseball teams, and community events, and supported many local charities.

John and Joe have been partners for 50 years. They have made lifelong friends doing something they enjoy. They both realize that no matter how hard you try you can not please everyone.

They still operate the machine shop here in Greely. We want to thank our employees, friends and customers for sharing in our journey.

What a ride it’s been!

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Celebrating 30 years for B.C.’s scrap tire recycling program

Adam Malik — Tue, 22 Mar 2022 10:20:34 +0000

The not-for-profit group that collects and recycles scrap tires in British Columbia is planning on marking its 30th anniversary this year.

Tire Stewardship BC is the oldest recycling program in Canada. Since the program first got going in 1991, over 100 million tires have been recycled in the province, according to the group,

Its anniversary was indeed last year but the pandemic forces the group to postpone celebrations. So the stewardship will celebrate throughout 2022 by partnering with province-wide organizations and events that focus on recycling and environmental sustainability. Several community tire collection events are also scheduled across the province throughout the year.

Listen: We chat with Tire Stewardship BC about the program

“Tire Stewardship BC and all our dedicated tire processors, haulers and retailers across the province have worked extremely hard over the years to create an effective and efficient tire recycling program, and as a result it has grown into the most successful recycling program in North America. Every year in B.C. the equivalent of more than five million scrap vehicle tires are recycled into new, durable, and environmentally friendly products, with 100 per cent [of] all scrap tires collected re-purposed within the province,” said Rosemary Sutton, Executive Director, Tire Stewardship BC.

“In celebration of TSBC’s 30th anniversary, we are excited to be partnering with passionate and innovative community organizations that are creating unique events that help to educate British Columbians on tire recycling and environmental sustainability.”

The group will also provide grants to B.C. organizations that are planning to use recycled tire products in their community developments throughout the year. Grants go towards a variety of projects including rubber surfacing for playgrounds, water parks, fitness areas, walkways, running tracks, and playing fields.

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CRP picks top Canadian sales rep

Adam Malik — Mon, 31 Jan 2022 19:39:48 +0000

Brian Banks

Brian Banks is CRP Automotive’s 2021 Canadian Sales Representative of the Year.

The president of BRB Sales and Marketing Inc. is responsible for the Ontario territory for CRP’s AAE, Ajusa, Pentosin and Rein brands.

Last year was his first full year as a sales rep for the company.

“Brian earned this award thanks to his tireless work ethic and commitment to helping CRP Automotive grow its customer base in Canada,” said CRP’s Canadian national sales manager Patrick Hébert, who presented the award. “Because of his creativity and determination, Brian was able to sign up four new accounts in the Ontario region that have become steadfast and loyal CRP customers. We are delighted to present him with this award.”

After serving as a manufacturer’s representative in the Ontario automotive aftermarket for 28 years, Banks started BRB in 2019 as an independent manufacturer’s representative. He provides sales, marketing, and service for the automotive aftermarket, heavy duty, and industrial channels.

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High Fives announces scholarship winners

Adam Malik — Wed, 19 Jan 2022 11:22:29 +0000

Element5 Digital / Unsplash

Seven students pursuing careers in the automotive aftermarket industry have been awarded scholarships by the High Fives for Kids Foundation.

The charitable arm of the Automotive Industries Association of Canada announced the recipients will receive $700 each as part of the Arthur Paulin Automotive Aftermarket Scholarship Award.

The winners are Ayan Haqqani, Myungjin Choo, Morganna Sampson, Nicolai Paladi, Gregor Dayman, Madhavkumar Mendapara and Gedeon Ouedraogo Wendfanre.

The award is named after long-time AIA volunteer Arthur Paulin. He served on the association’s board of directors for more than nine years and as AIA president from 1965-1966. He’s the only person to serve as president twice, as he served his second term from 1967-1968.

To be eligible for the award, applicants must be enrolled in an automotive aftermarket industry-related program or curriculum at a college or university in Canada. This includes students pursuing studies as an automotive apprentice or in the auto body, hard parts, heavy-duty or motive power (machinists) sectors.

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Shop of the Year: ‘We all have to be role models’

Adam Malik — Tue, 04 Jan 2022 11:40:39 +0000

Josie Candito, owner of Master Mechanic High Park (middle), is flanked by business partners and shop technicians Mike Tavares (left) and Rui Silvestre (right).

Master Mechanic High Park has received a long list of accolades.

Just this fall, it was recognized by Now Magazine’s Readers’ Choice as Best Car Service in Toronto. It won all five automotive categories in the Toronto Star’s Readers’ Choice Awards.

And now MMHP has been recognized as the CARS magazine 2021 Shop of the Year.

The shop, nestled in a busy west-end Toronto neighbourhood just off Dundas Street West, east of popular High Park, is owned by Josie Candito, an accountant by trade who fell in love with the automotive aftermarket.

After joining Master Mechanic’s head office in 1992, an opportunity came up for her to own her own shop in the franchise. In 1999, the doors opened and she hasn’t looked back.

“I guess I had the entrepreneurial spirit in me; to be on my own,” Candito said. “When you’re talking to customers and you’re building something, I guess there was something in me that I just loved it. And when this location came up, I just loved the area.”

She believes her accounting background set her up to be a successful shop owner, despite not having any formal training as an automotive technician.

“Having those skills is definitely a must,” Candito said. “I guess one thing I understood was the numbers.”

And once she was in the business, she realized the rigours of being a service advisor and technician. “I have nothing but deep respect [for those jobs].”

Candito has two business partners, Mike Tavares and Rui Silvestre. Both are also technicians in the shop. Silvestre was recognized in 2017 as the CARS Technician of the Year.

“Rui is just one in a million. I’ve never seen anything he can’t do. He is a big part of the business,” Candito praised. “And the support Mike gives — he’s just so supportive, so calm. We just click as a trio. The top of the leadership board is strong together, so it trickles down.”

Indeed, Candito said she does everything she can to ensure her staff enjoys coming to work.

“At our shop, everybody’s important. We’re all equal. Nobody’s better than anybody else. We all work hard, and there’s no feeling of ‘I’m superior to anybody,’” she said. “Obviously, there are leaders. But nobody’s just sitting in the back room. We have to lead by example. And not only in our community, but for our employees. We all have to be role models. So those are all things and I’m very particular about.”

Furthermore, Candito ensures they’re properly trained to serve any client who walks through their doors.

“You have to be able to repair the car to keep the customer happy. So you if your mechanics can’t repair [or] your technicians are not repairing [vehicles] properly, well, you’re going to have comebacks. So if you’re not training then you’re not advancing,” she said.

Candito works with Mark Lemay, owner of Auto Aide in Barrie, Ontario, to ensure her techs are up to date.

“Technology is going [forward] and you’re just standing still, if you’re not investing in them, you’re not going to move forward, you’re not going to be able to diagnose, you’re not going to be able to [repair] those cars,” she said. “So you always have to keep forward. Not just one year — it’s always a constant.”

Master Mechanic High Park, at the corner of Howard Park and Dundas Street West in Toronto.

Community involvement

But just as she looks after her staff, Candito prioritizes looking after the community around her.

“My personal goal is to be part of the community. I come from very humble family. My parents are immigrants and seeing how they struggled, I always wanted to make sure that I could help them and the community,” she said.

Candito works with The Redwood, a women’s shelter to help empower women to start over again. Many of them are in programs to get them involved in the trades.

She also works with local non-profits like the Parkdale Food Bank and Stone Soup Network, which shares products and services with those in need. She works with local schools and supports community groups like Black Lives Matter and Indigenous causes. She’s even sponsored a child who needed speech therapy.

“Any group that comes forward to us, we help. Anybody, I can help, I will,” she said.

When COVID-19 hit, she did what she could to encourage people to shop local and support local businesses that were struggling due to restrictions and lockdowns.

“It’s so important to remember to support local. We support each other as business leaders. Remember, we need to support each other,” she said.

One important thing to Candito was to ensure her shop stayed open during the height of the pandemic so they could continue to serve the community.

She doesn’t do it for the recognition or to win awards like Shop of the Year. She does it because, as she tells her business partners Tavares and Silvestre, she feels it’s the right thing to do.

“This is who I am and they know I’m different, and this is me,” Candito said. “They supported me 100 per cent. It was important to me. And if you want the community to invest in you, then you need to give back. You need to be there for them.”

From left, Darko Jakovljevic, Brandon Leal, Michael Tavares, Tenzin Wangdu,
Josie Candito, Dima Zhovnovach, Rui Silvestre, Pablo Olivera, Ian Ahunin,
Nathalie Vega, Daniel Da Costa, Helen Shumilin and Charlie, chief dog officer (front)

Industry involvement

She is also deeply involved in the industry. Candito works on committees to mentor people in the industry, surveying members and increasing membership with the Automotive Industries Association of Canada.

The way she sees it, it’s important to be a member because the aftermarket is at a critical juncture.

“They are looking after us,” Candito said. “They were essential to keep us an essential service when [COVID-19] was all going down. They’re the ones advocating to keep our data to ‘Your Car. Your Data.’ to make sure that, in a few years, we don’t lose all the 500,000 people [who work in this industry] if we can’t get information anymore. So this is huge.”

Standing out

Candito can’t point to one thing that makes her shop stand out in the community. It’s a combination of a number of little things.

They call customers, email them and keep social media accounts up to date. “It’s a combination of new technology with a little bit old school,” Candito described.

She pointed to the famous Maya Angelou quote: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” For MMHP, it’s ensuring the customer leaves with the right feeling.

“The second you answer the phone, the second they walk in that door, how do you make them feel from the first impression? Something even as basic as a phone call can turn a customer the wrong way,” Candito said. “For example, it’s tire season right now — we would never turn away a tire repair this time of year, it doesn’t matter how busy or what time it is. Even if someone came in at six o’clock, I’m not going to leave someone stranded at that time.”

She takes the perspective of the customer. Automotive service has long been known as a “grudge purchase.” They’re giving their money to their local shop instead of putting that money towards a vacation or something special they want to buy. So the onus is on the shop to make sure that the customer’s money is well spent and that they have the best experience possible.

Her team has bought into that vision of customer care. “It’s just the sum of a million things that make you stand out and make people believe and trust you. You want people to know that you’re transparent, honest, fair, you’re attentive to them, that they can trust you, that they feel safe.”

A mural on the outside of Master Mechanic High Park

Welcoming everyone

Providing a safe space is important to Candito. For example, auto repair shops don’t have a good reputation for serving female clients, even though they account for a majority of automotive aftermarket sales. She’s seen male service professionals be dismissive of female clients. Candito makes sure that women feel respected and safe in their shop.

“You want your staff to be friendly. Business owners need to be role models. We need to care,” she said. “50% of your customers are female — how are we making women feel when they walk in? Do we talk differently to a male than we do to a female?”

Furthermore, she heard the LGBTQ community had reservations about visiting a repair shop due to outdated perceptions. So Candito made it clear to her team to always be welcoming of customers and to treat everyone the same. Her shop is a place in which everyone no matter their background can feel comfortable.

And that goes for employees. The shop environment hasn’t been a traditionally welcoming space for women to work in. She can speak to that with first-hand experience.

“I never looked at the noise. I try never to talk about the obstacles because there are tonnes,” she said. “As a woman in 1999 opening a shop — you could imagine. So I try not to think of that. So I ignored the noises, I shattered the ceilings and I looked past the comments.”

She did all that because she loves what she is doing. And that is important for any business owner, let alone a shop owner.

“You have to love what you’re doing. Because if you don’t love what you’re doing, it’s going show,” Candito said “And especially if you’re going to be a business owner, understand it’s even going to be more work [than being an employee]. If you think you’re going in reverse and you’re going to work less hours, it’s not. It’s a 24/7 job.”

The Master Mechanic High Park team celebrates after being named the 2021 Shop of the Year

Running the business

Perhaps it’s the accountant in her, but Candito admits to fretting over every single detail. The shop sees 60-70 cars every day, with 600 invoices a month. Having strict processes and procedures in place, she noted, is the key to her business’ success.

“We have a process in place for every situation,” she said. So in case anyone has a question on how to do something, chances are there’s already been some thought given to the answer. “That helps keep the shop in tip-top shape.”

This also acts as a bit of a succession plan. If something were to happen to Candito, the team would be able to keep the business running strong and well because of the systems she’s put in place.

In fact, it has already been tested. Due to health issues, Candito has been away from the business for the entirety of the COVID-19 pandemic. Being a high-risk individual means she can’t physically be in the place she loves the most.

Being away from her team has left a bit of a void, but her “soul” is there every day.

“The team always makes me feel like I’m there. I may not be there but I’m there. My soul is always there,” she said.

She did make the trip in to visit her team to accept the Shop of the Year Award, which included a $2,500 prize pack from Milwaukee.

Master Mechanic High Park’s popular sign which is usually filled with fun or inspirational messages that are popular with passersby

Marketing

The shop’s sign out front has become a community talking point as Candito regularly posts inspirational or funny messages. People will come into the shop as they’re walking by to compliment the messages posted.

“When I started with it, I thought, ‘Oh, If I cheer one person up, I think that would be great. And then it evolved into something that went viral so many times and has made so many people feel amazing,” Candito said.

The sides of the shop have murals that can’t be missed by drivers going by the shop. Candito is known for her love of dogs — her rescue dog Charlie is the shop’s chief dog officer — as her social media pages are littered with dog photos.

She makes it a priority to stay up to date with how to connect with people. That’s where people are these days, Candito pointed out.

Note how there was not a mention about its social media pages being filled with cool cars, techs fixing vehicles or what’s happening inside the shop.

“Our social media’s a little different. I never show cars, to be honest. It’s a lot about what’s happening in the community, shout out to local businesses, a lot of dogs, some ‘Caturdays,’ a lot of dogs again,” she said with a laugh.

The post Shop of the Year: ‘We all have to be role models’ appeared first on Auto Service World.

Announcing the 2021 Shop of the Year

Adam Malik — Tue, 14 Dec 2021 11:30:34 +0000

Josie Candito, owner of Master Mechanic High Park (middle), is flanked by business partners and shop technicians Mike Tavares (left) and Rui Silvestre (right).

After going through more than two dozen nominations and discovering all the great things Canadian shop owners are doing, CARS Magazine is proud to present the 2021 Shop of the Year award to Master Mechanic High Park in Toronto.

The shop is owned by Josie Candito who runs it with business partners Mike Tavares and Rui Silvestre. While the latter two are also technicians in the shop, Candito is an accountant by trade. While working in the head offices of Master Mechanic, she seized an opportunity to open her own shop within the franchise.

We’ll be preparing a full-length feature to run online, in addition to a feature in our print magazine. Stay tuned to our site in the coming weeks and keep an eye out for our December issue to learn more about Candito and the MMHP team.

The shop was picked based on its commitment to tech training, investment in the business and dedication to the community. The award is sponsored by Milwaukee Tool, which provided a prize pack valued at $2,500.

(from left) Matt Gibbons, Milwaukee senior national account manager – automotive/rental, Mike Tavares, Josie Candito, Rui Silvestre and Adam Hicks, Milwaukee transportation sales specialist, GTA. They’re joined by Charlie, chief dog officer (front)

About the winner

Candito, an accountant by background who worked at the head office of Master Mechanic, opened the doors to the west-end Toronto shop in 1999.

Candito ensures that her staff are always treated well, as equals and taken care of. “At our shop, everybody’s important. We’re all equal. Nobody’s better than anybody else. We all work hard, and there’s no feeling of ‘I’m superior to anybody,’” she said. “Obviously, there are leaders. But nobody’s just sitting in the back room. We have to lead by example. And not only in our community, but for our employees. We all have to be role models. So those are all things and I’m very particular about.”

Master Mechanic High Park, at the corner of Howard Park and Dundas Street West in Toronto.

Helping the community

Close to Candito’s heart is her surrounding community. It was her dedication to those in need and ensuring the success of those around her that separated her from the other nominees for this award.

“I come from a very humble family. My parents are immigrants and seeing how they struggled, I always wanted to make sure that I could help them and the community,” she said.

To highlight just a few, Candito works with The Redwood, a women’s shelter to help empower women to start over again. She also works with local non-profits like the Parkdale Food Bank and Stone Soup Network, which shares products and services with those in need.

When COVID-19 hit, she did what she could to encourage people to shop locally and support local businesses that were struggling due to pandemic-related restrictions and lockdowns.

“It’s so important to remember to support local. We support each other as business leaders,” she said.

Rui Silvestre, Mike Tavares and Josie Candito of Master Mechanic High Park are presented with the Shop of the Year plaque by owners of CARS magazine Peter Bulmer and Delon Rashid

‘I’m different’

Candito recognizes that she may be quirky and not your typical shop owner. But that’s what makes her stand out in the aftermarket community. Her approach to the business, as she told her business partners Tavares and Silvestre, is what she feels is best.

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PartSource retools, looks for growth

Adam Malik — Wed, 24 Nov 2021 11:15:51 +0000

After a few years of undertaking a transformation punctuated by the COVID-19 pandemic, PartSource is looking to enhance its footing in the Canadian automotive aftermarket space.

A division of Canadian Tire, one of Canada’s largest companies, has moved much of its focus away from retail customers and is making greater inroads to the commercial side of the industry.

“Our focus has been shifting to better service the commercial business over the last couple of years,” explained Sean Stokes, vice president of parts and general manager of PartSource.

Most PartSource locations were set up under a 50-50 model where half the store served retail customers and half was a warehouse of parts. Now, the vast majority — about 85 per cent, according to Stokes — of a store is dedicated to parts, with the remaining for retail.

Why shift? The market has been under disruption for many years now. There are fewer do-it-yourselfers as it’s become harder and harder to service your own vehicle.

And the company found trying to satisfy both sides of the market wasn’t working out too well. When the company looked at commercial, they saw growth opportunities. So rather than cater to both, it chose to focus on one side and do that well.

“But in order to capture some of that growth, we really need to change how we go to market,” Stokes said. “So we need to improve the amount of inventory we have in our stores. We need to expand the number of hubs we have across the country. We need to continue to look at, unique value proposition for our commercial customers.”

For example, PartSource launched a new commercial app in the middle of a pandemic. It can scan a VIN and order products directly from the company that relate to that vehicle.

“We launched that during the pandemic because we thought that, now more than ever, it was important for us to make it easier for commercial customers with everything they’ve been facing,” Stoked explained.

PartSource stores used to be franchised but all 82 stores are now corporately owned. The company operates across Canada except in B.C. and New Brunswick. The company celebrated 25 years of business in 2021. But brand recognition is still a bit of a challenge.

“Awareness continues to be something that we’re focusing on, even within existing markets,” Stokes said. “Some commercial or retail customers don’t know that PartSource exists.”

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The Unified Parts Group: The 2021 Jobber of the Year

Adam Malik — Wed, 17 Nov 2021 11:30:37 +0000

Mark Krasicki, owner of The Unified Parts Group, the 2021 Jobber of the Year

The Unified Parts Group owned by Mark Krasicki in Prince Albert, Saskatchewan has been named the 2021 Jobber of the Year.

The award is presented annually by Jobber News to a Canadian jobber that has shown leadership, growth, success and community and industry involvement.

Unified ticks all those boxes and more. The company has not only grown its bottom line every year in operation — including during the pandemic — it expanded earlier this year, has retained long-serving staff and works with national and local industry groups, as well as local charities.

Aftermarket scholarships applications now open

Adam Malik — Wed, 20 Oct 2021 10:25:50 +0000

Scholarship applications for the 2022-2023 school year are now being accepted by the University of the Aftermarket Foundation (UAF).

Applicants can go to the foundation’s Automotive Aftermarket Scholarship Central website. Candidates have until March 31, 2022, to apply. Scholarships from UAF and more than 40 donor organizations are available.

In just one application, candidates — students interested in a career in the automotive aftermarket — can be considered for more than one scholarship, so long as they qualify. For this school year, one in five winners received more than one scholarship, noted said Danielle Sonnefeld, trustee and chair of the UAF scholarship committee.

“We recently awarded 427 scholarships totalling a record $706,250 for the current academic year and expect to award over 500 scholarships for the 2022-23 school year, so start your application now,” she urged.

To be considered, applicants must be planning to attend a full-time program at an accredited two or four-year college or university, or an ASE/NATEF certified post-secondary automotive, collision or heavy-duty vocational program. In addition to technician training, qualified candidates may pursue other career paths including engineering, IT/cybersecurity, sales and marketing, supply chain, accounting, finance and others.

“Since the aftermarket’s scholarship program was introduced 25 years ago, more than 5,700 students have been awarded scholarships totalling nearly $6 million,” said UAF chairman Bob Egan. “This important program has helped make it possible for deserving young people to become the professionals and future leaders our industry needs to prosper and be competitive.”

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3 Canadians win Auto Value scholarship

Adam Malik — Wed, 04 Aug 2021 10:37:42 +0000

Three Prairie-based Canadian automotive aftermarket students are among 25 winners of Auto Value scholarships.

Brieanne Schmidt of the Southern Alberta Institute of Technology, Caitlin Yip from the University of Alberta and Darby Hardy of Assiniboine Community College each were awarded USD$1,000 as they work towards their degrees, Auto Value announced.

The remaining recipients came from U.S.-based schools.

The trio was chosen from a pool of candidates who filled out a comprehensive application that included essay prompts, short answers, letters of recommendation and transcript requirements. A panel of judges from the University of the Aftermarket Foundation reviewed and ranked the applicants based on their merits, Auto Value’s announcement said.

The candidates are to be employees or children of employees of an Auto Value or Confidence Plus location.

Schmidt’s affiliated location is Auto Value Parts Store, with Central Auto Parts as warehouse distributor. Yip’s affiliated location and WD both are Piston Ring Service Supply. Hardy’s affiliated location is Turnbull Sales and Service and WD is also Piston Ring.

“We continue to take pride in the outstanding students representing the Auto Value brand,” said JC Washbish, vice president of sales and marketing for Auto Value. “We congratulate them on their accomplishments thus far and wish them success in their future endeavours.”

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Know a standout shop? Nominate them for Shop of the Year

Adam Malik — Tue, 03 Aug 2021 20:39:36 +0000

Nominations are open to recognize the best automotive repair and service shop in the country — who do you think is most deserving of this honour?

Allie Punga and Erin Vaughan, of Kinetic Auto Service, 2020 Shop of the Year.

The CARS Shop of the Year is sponsored by Milwaukee Tool.

It has been another long year. Which shop has navigated the times the best? While historical success is always a contributing factor, we want to know which shop has performed the best over the last year by being the most innovative.

Nominate now: Shop of the Year Nomination Page

If you know of a shop that has…

Programs that deliver exceptional results
Marketing efforts that set it apart from the crowd
New computer systems that increase productivity
Facility upgrades that enhance the image of the industry
Business milestones that celebrate longevity and success

… then be sure to tell us all about them.

This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, counterpeople, shop owners, technicians and suppliers.

Final candidates will be interviewed by phone to determine their eligibility for the award.

Winners will also receive a Milwaukee Tool prize valued at over $1,000, along with a visit from a Milwaukee representative (pandemic restrictions permitting).

Nominations close October 29, 2021. Nominations can be made through this form.

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Jobber of the Year nominations now open

Adam Malik — Tue, 03 Aug 2021 10:45:01 +0000

Know a jobber that has navigated the last year with great success and deserves the biggest recognition in the automotive aftermarket? Nominate them for the Jobber of the Year Award.

Nominations are now open for this award that recognizes the best of the best of Canada’s jobber community.

Susan Peacock, Peter Van Kessel, and Steve Van Kessel, winners of the 2020 Jobber Of the Year Award.

While a track record of success is helpful, we’re looking for businesses that have innovated or shown within the last year.

Nominate now: Jobber of the Year Nomination Page

Do you know a jobber that has programs that deliver exceptional results? One that has marketing efforts that set it apart from the crowd? Did a jobber bring in a new system that increases productivity? How about facility upgrades that enhance the image of the industry? Have they reached a business milestone that celebrate longevity and success?

This is a peer-to-peer award. We’re looking for nominations from within the industry. We want to hear from jobbers, their employees, shop owners, technicians and suppliers.

Remember — the more details you can provide, the better we can judge who the most deserving candidates are.

Prospective winners will be interviewed by phone to determine their eligibility for the award.

Nominations close September 30, 2021. You can nominate a jobber through this form.

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Jobber of the Year: Steve Van Kessel on processes and professionalism

Adam Malik — Mon, 07 Dec 2020 10:10:23 +0000

Auto Service World · 038 Steve Van Kessel on building an award-winning business

Steve Van Kessel and his sister Susan Peacock are the driving force behind Parry Automotive in Orillia, Ont. — this year’s Jobber of the Year. We talked to Steve about operating during Covid, how the industry is adapting to new challenges and what he and Susan learned from their father, Peter Van Kessel, who put the business on the map in the 1960s.

… and, as promised, you’ll find a link to Steve’s music below!

Subscribe on Apple Podcasts HERE

Subscribe on SoundCloud HERE

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Auto Value sweeps Auto Care Association’s ACE Awards

Adam Malik — Mon, 05 Oct 2020 07:42:24 +0000

Auto Value companies were named the 2020 winners in all three categories of the U.S.-based Auto Care Association’s Career and Education (ACE) award.

During the association’s virtual Fall Leadership Days, Auto Value was recognized with the award for large businesses. Auto Value shareholder owner Arnold Group of Companies, headquartered in Spencer, Iowa, received the award for mid-sized businesses. And Auto Value Certified Service Center Dykstra’s Auto, a seven-location operation in west Michigan, took home the prize for small businesses.

The award recognizes auto care companies dedicated to excellence in education.

“It’s an absolute honor to receive this prestigious recognition from the Auto Care Association,” said John R. Washbish, president and CEO of the Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value. “We adapted our training efforts this year to meet the unforeseen challenges the global pandemic has caused, and we’ve all come out better-educated because of it. We are grateful for the honor, and proud of Arnold Group of Companies and Dykstra’s accomplishments as well.”

Auto Value was praised for expansive Covid resources page, comprehensive Covid webinar series, online training programs, and continuing education programs. The Alliance also won the award in 2018.

The Auto Care Career and Education (ACE) Award was initially created by the association’s education committee to acknowledge aftermarket companies dedicated to employee professional development and growth. As the industry adapts and innovates to changing business needs, the award has been expanded to recognize industry companies dedicated to investing in the growth of knowledge and skills within their organization and throughout the industry.

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It’s award season: Here’s to your jobber!

Adam Malik — Thu, 27 Aug 2020 07:31:20 +0000

By Allan Janssen

Every great business needs great suppliers.

Without the products, services, and training they offer, most enterprises would be hard pressed to keep their customers satisfied.

And nowhere is that more true than in the just-in-time world of auto repair.

Your customers expect you to diagnose their vehicle problems efficiently, get your hands on the right replacement parts quickly, and get the job done before day’s end. Given the complexity of modern vehicles, that’s a tall order indeed. And without good suppliers, it’s unlikely to happen.

Given your suppliers’ potential impact on your success, let me ask you a question: Do you reward a particular store with the bulk of your parts purchases? Or do you deal with three or four different jobbers in equal measure?

Industry watchers tell us that splitting the pie equally doesn’t make as much sense as developing a strong relationship with a particular supplier, one that understands your business, knows you and your staff, and is willing to work hard for the lion’s share of your business.

If you have a
special relationship
with your jobber,
you might want
to let them know
how much you
appreciate them.

Those of you who give 80% of your business to a first-call jobber know exactly what I’m talking about. Together you’re creating a productive and symbiotic bond that drives both of your success.

Each year we recognize a jobber that goes above and beyond the call of duty, that has made significant and positive changes in the last 12 months, and that deserves a shout out for their contributions to the betterment of our industry.

As a trade publication, we share your passion for the industry. We’re always looking for good stories to tell – stories about companies that have implemented new work systems, improved productivity, delivered high levels of customer satisfaction, won surprising victories, and overcome real-world challenges.

These stories will fill our year-end issue, as we name the jobber of the year.

Nominations for the 2020 Jobber of the Year are now closed, but we got a bumper crop of great nominations. Stay tuned to find out who won.

The post It’s award season: Here’s to your jobber! appeared first on Auto Service World.

The Group, Pronto, Federated honour top Suppliers

Adam Malik — Wed, 26 Aug 2020 13:26:58 +0000

The Automotive Parts Services Group (The Group) announced its “Vendor of the Year” awards last week during its virtual national conference and expo.

The Group recognized supplier partners for exceptional support in key categories important to its membership as well as the Outstanding Vendor of the Year award. Members of Federated Auto Parts and National Pronto Association cast votes for the top supplier in each category.

Winners were:

Outstanding Vendor of the Year – APC/AP Centric
Sales Support Vendor of the Year – Gates Corporation
Marketing Excellence Vendor of the Year – KYB Americas Corporation
Excellence in Education & Training Vendor of the Year – The Timken Company
Service Level Excellence Vendor of the Year – FCS Automotive
Catalogue & Product Data Excellence Vendor of the Year – Standard Motor Products

“It has been a difficult year for our entire industry and has been gratifying to see so many of our suppliers step up with support for our membership. We thank them all and honor the best of the best,” said Larry Pavey, CEO, Automotive Parts Services Group. “We have developed enduring relationships with our vendor partners through the years and we know that even when things get challenging, we will always work together towards tomorrow.”

More than 900 members, vendors and associates are participating in The Group’s conference and expo, attending a virtual series of general sessions and informational meetings as well as taking part in a first-ever virtual vendor expo.

Newly added this year was an expo day on Aug. 21 for Federated Car Care and Pronto Smart Choice banner shops where they could interact virtually with over 130 of The Group’s vendor partners.

The Group also honoured two of its vendor partners during its recent virtual national conference and expo.

Motor Parts Manufacturing was voted by members of The Group as the Co-Man Vendor of the Year.

Delphi Technologies was recognized as Co-Man Vendor of the Year for Order Fill.

“Our Co-Man operation differentiates The Group from its competitors and is an important program for our membership, so it is fitting that we recognize those suppliers who demonstrate outstanding commitment to its success,” said Pavey. “While so many supplier partners did a tremendous job this past year, our members selected Motor Parts Manufacturing to receive top honors as Co-Man Vendor of the Year. We congratulate them on earning this prestigious recognition.”

Presented annually, The Group Co-Man vendor awards honour supplier partners who have shown outstanding dedication and support of The Group Co-Man operation and programs. The Co-Man enterprise began with members deciding to open a jointly-owned warehouse. The operation has seen significant growth each year since its inception, expanding numerous times to meet the rapidly growing demand of members.

“Order fill is vital to our members and during this challenging year, Delphi Technologies really stood out,” continued Pavey. “We commend Delphi for their consistently high order fill rates and congratulate them on earning this esteemed award. We appreciate Motor Parts Manufacturing, Delphi and all of the supplier partners who help make our Co-Man program so successful.”

For its part, National Pronto Association honoured three of its members for excellence during the recent Automotive Parts Services Group (The Group) virtual national conference and expo.

The Monaco Group of Canada was presented with the Pronto Member Marketing Excellence award. This award honors the Pronto member who has consistently demonstrated excellence in their marketing activities to markets they serve throughout their geographic location. Monaco Group is comprised of three distribution centers strategically located in Montreal, Ottawa and Toronto and they support 22 corporate jobber stores, as well as a network of over 70 affiliated jobber partners. Monaco’s dedication to promoting and growing the Pronto brand is unsurpassed within the Pronto group.

The Pronto National Accounts award was given to Parts Authority of New Hyde Park, New York. Servicing a national account requires great focus and flexibility and this award recognizes a member who has consistently provided outstanding service and value to this important market channel. As one of the premier direct-to-installer providers, Parts Authority continues to lead the way in this market channel, providing high growth potential for Pronto members and supplier partners.

Earning the Pronto Co-Man Member of the Year recognition was Cost Less Distributing of Vancouver, Washington. The Co-Man award not only recognizes significant purchases and growth, but also support and input for improvement of the program. Cost Less is a major supporter of the Co-Man operation and a member of the Co-Man Council, providing meaningful feedback and support, helping to guide the future direction of the program.

“We proudly congratulate Monaco Group, Parts Authority and Cost Less for earning these prestigious member awards,” said Robert Roos, president, National Pronto Association. “Because these three programs are essential to the success of our entire membership, we feel it is important to recognize those members that excel in these areas for their outstanding achievements.”

Federated Auto Parts also took the opportunity to recognize three of its members for outstanding commitment to the success of their programs.

TBA & Oil Warehouse in Indianapolis, Indiana was honored as the Federated Co-Man Member of the Year. This annual award is presented to a member that has shown outstanding support of the member-owned Co-Man warehouse operation and its programs.

Keystone Automotive of Exeter, Pennsylvania was recognized with the Federated Marketing Excellence Award. This top award is presented to the Federated member who has demonstrated consistent excellence in their marketing activities and provides support for other members where possible.

Arch Auto Parts of Hollis, New York was presented with the Federated National Accounts Award. This prestigious award recognizes a Federated member for excellence in serving national account customers.

“We are proud to honor these Federated members who excel in executing marketing, national accounts and Co-Man programs,” said Sue Godschalk, president of Federated Auto Parts. “We congratulate TBA, Keystone and Arch Auto Parts on earning these prestigious awards. We thank them and all of our members for their continued dedication to the success of these important Federated programs.”

www.thegroupapsg.com

www.Pronto-Net.com

www.federatedautoparts.com

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Are you the Jobber of the Year?

Adam Malik — Tue, 25 Aug 2020 11:17:26 +0000

Nominations for the 2020 Jobber of the Year are now closed.

It’s time once again to recognize the best of the Canadian automotive aftermarket with the Jobber of the Year award.

We’re looking for businesses that have innovated within the last year.

Programs that deliver exceptional results
Marketing efforts that set it apart from the crowd
New computer systems that increase productivity
Facility upgrades that enhance the image of the industry
Business milestones that celebrate longevity and success

Nominations close September 30, 2020.

Jobber of the Year and Shop of the Year are peer-to-peer awards. We’re looking for nominations from within in the industry. We want to hear from jobbers, shop owners their employees, family members, and suppliers. And while we love your enthusiasm, please submit only ONE nomination. It is only the first step in the process. Prospective winners will be interviewed by phone to determine their eligibility for the award.

The post Are you the Jobber of the Year? appeared first on Auto Service World.

TIA shifts centennial celebrations to 2021

Adam Malik — Tue, 11 Aug 2020 13:20:55 +0000

It was 100 years in the making… what’s one more for a proper celebration?

The Tire Industry Association has decided to celebrate its 100^th anniversary next year.

“While this was not the original intention, we are fortunate and excited to have the opportunity to schedule and conduct all of the planned 2020 events in 2021 without the uncertainty we all have faced this year,” said TIA CEO Roy Littlefield. “We aim to bring the tire industry together throughout the year and to celebrate the association’s amazing history.”

Highlighting TIA’s 2021 activities will be a spectacular 100^th Anniversary Gala Celebration at The Cosmopolitan of Las Vegas hotel and casino on Nov. 1, the day before the Global Tire Expo (GTE)/SEMA Show opens. The evening will begin with a cocktail reception followed by a program in the hotel’s iconic venue The Chelsea featuring a look back at TIA’s fascinating and influential history, remarks by a well-known inspirational speaker and a concert by a nationally known musician.

During the 2021 GTE/SEMA week, TIA also will recognize Tire Industry Hall of Fame inductees and other award winners during the Tire Industry Honors luncheon and hold a TopGolf Government Affairs Benefit Fundraiser.

The association’s first International Issues Summit is another 100^th anniversary-inspired program that was cancelled this year. Targeted at GTE/SEMA’s huge international audience, the summit now will take place next Nov. 3. It will focus on four issues affecting the tire industry internationally: Tire Registration and Recalls; Motor Vehicle Inspections; Useful Tire Service Life; and Scrap Tires and Crumb Rubber. Attendees will hear from speakers and panelists from around the globe who are well-versed in the topics.

In 2021, TIA will reschedule back-to-back events – a Federal Lobby Day and Environmental Summit – in honor of its 100^th year. These programs will include visits with elected representatives, presentations by government agency officials and industry experts, tours of government buildings and networking. Participants will have the option of attending one or both events.

“The year has changed but the mission remains the same,” Littlefield said. “We look to honor and celebrate TIA’s rich and influential heritage with events that our members will find valuable, interesting and enjoyable and that will springboard the association forward as it begins its second 100 years. We encourage everyone in the industry to join us in 2021 for the celebration.”

www.tireindustry.org

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ProColor Collision opens first location in Ontario

Adam Malik — Fri, 07 Aug 2020 13:03:48 +0000

Fix Network is expanding its ProColor Collision brand across Canada, with the opening of its first ProColor location outside of Quebec, and 14 other locations planned for Ontario, Atlantic Canada and Western Canada.

The first new location in the planned expansion opened recently in Hamilton, Ont.

Fix Network acquired ProColor Collision in September 2019 with a vision to expand the valuable brand outside of Quebec, where it already has more than 175 locations.

“By expanding the brand across Canada, we’re offering customers greater choice for their automotive repair needs,” says Steve Leal, president & CEO of Fix Network. “We’re also providing body shop owner operators a chance to grow their business using Fix Network’s proven operational processes and management tools, and access to our talented team of professionals who know the industry inside and out.”

Fix Network’s business comprises collision, glass repair and mechanical services, covering all three areas of the automotive aftermarket. Its franchise strategic partners enjoy exclusive territorial access, full operational support, training and technologies as well as established relationships with insurers and work providers.

The pandemic hasn’t slowed down Fix Network, which added 15 new Fix Auto and NOVUS Glass locations in the last six months. Majority of provinces have also designated collision, auto glass repair and mechanical services as essential services. Fix Network locations have been open for business throughout the pandemic, following strict safety protocols including physical distancing, enhanced cleaning and disinfection, as well as adhering to all provincial and municipals guidance and bylaws.

“We’re always talking with prospective independent body shop owner operators who are interested in growing their business and gaining operational support by joining a network like ours,” says Leal. “The pandemic has further highlighted the value of a network, which can support you through the uncertainty by giving you the tools, knowledge and training that you and your team need to get through the crisis and grow your business the right way.”

The ProColor Collision brand has built a solid reputation for outstanding customer service and state-of-the-art facilities. Plans for the brand’s growth in more Canadian cities as well as other markets are expected to be announced soon.

www.fixnetwork.com

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People & Places: Corporate moves in July 2020

Adam Malik — Mon, 03 Aug 2020 13:40:59 +0000

People & Places

Remy Europe names new sales and marketing head

Fabio Cidral has been appointed as head of sales and marketing for Remy Europe.

The appointment was announced by Martin C. Klein, CEO of Remy/BPI Europe Group.

“We welcome Fabio to Remy Europe/BPI Europe Group and congratulate him on his new position leading our sales and marketing team,” said Klein. “Fabio will be responsible for implementing fresh dynamic growth strategies while increasing overall value to our customers. This includes the development and coordination of all marketing and sales activities, customer service and an overall revitalization of Remy/BPI Europe Group.”

“Our mission to remain innovative and relevant in meeting consumer demands in an ever-changing market is why we sought someone to help us achieve our goals, somebody with in-depth market knowledge and a proven expert in change. Fabio Cidral is that person,” Klein said. “Fabio has a track record of turning businesses around, combined with strong commercial acumen, strategic vision and a keen eye for meeting customer expectations that will create an engaging brand experience with maximum value for stakeholders. He has a solid international background working with multicultural and highly talented teams, an open mindset, and he places a strong emphasis on building lasting and trusting relationships with customers. He shares our vision to establish Remy/BPI Europe Group as the market leader in Europe, Middle East, and Africa.”

Mevotech promotes Bill Holmes to direction of national accounts

Bill Holmes has been named director of national accounts at Mevotech, the Canadian suspension, driveline and steering manufacturer.

With over 22 years at Mevotech, Holmes has held various roles within the organization, handling customer service, sales support, product management, marketing, and business development.

During his tenure, his significant contributions, specialized knowledge, and dedication have directly impacted the growth of Mevotech in Canada.

www.mevotech.com

Gary Hoover joins National Tire Distributors

Gary Hoover has joined National Tire Distributors (NTD) as director of sales for British Columbia.

His focus will be to oversee the territory managers and inside accounts managers across British Columbia, as well continue to build and maintain relationships in that market.

Hoover was most recently with OK Tire as national director of business development responsible for all OK Tire related sales and franchise activity nationally. Previously to this role, Gary was with GITI Tires Canada as the senior regional manager for Canada.

MBE Group promotes Kaleigh Jerzykowski

Marx Buscemi Eisbrenner Group (MBE Group), a full-service marketing communications agency highly focused in the automotive, mobility, trucking, tech and consumer goods industries, has promoted Kaleigh Jerzykowski to the role of account executive.

Jerzykowski joined MBE Group in 2017, and previously held the position of assistant account executive. Throughout her time at the company, Jerzykowski has had important roles in many of the company’s key accounts, supporting integrated marketing programs via social media management, brand launches, event and tradeshow logistics and competitive analysis.

In her new role, Jerzykowski will lead initiatives for B2B and B2C clients that include public relations, event management and social media marketing, as well as continuing to guide advertising campaigns and digital strategies.

“Kaleigh has become an integral part of our account team since joining MBE Group three years ago. She consistently demonstrates both creative and strategic thinking, while truly listening to a client’s needs to help bring their visions to life through inbound and outbound marketing communication efforts,” said Frank Buscemi, CEO and Chief Creative Officer, MBE Group.

Jerzykowski earned a bachelor’s degree in journalism from Oakland University in Auburn Hills, Mich. Prior to joining MBE Group she worked for the Clarkston Area Chamber of Commerce, as an event and social media coordinator. She resides in Auburn Hills, Mich.

CRP names industry veteran as director of engineering

CRP Industries has appointed automotive industry veteran, PT Muldoon, as the company’s director of engineering.

Muldoon will be responsible for all engineering activities and initiatives in the development of new automotive opportunities with OEMs and tier-one suppliers, as well as the improvement and expansion of current products and product lines.

“CRP Industries is extremely fortunate to have PT Muldoon head up our engineering team,” said Scott Shea, CRP Industries chief operating officer. “PT has an exceptional track record in managing the engineering divisions for several market leaders in the automotive industry and has extensive expertise in the electronics remanufacturing sector. We look forward to his contribution with our most valued business partners and suppliers and the continued development of CRP Industries portfolio of solutions.”

Prior to joining CRP Automotive, Muldoon served as the director of new product development – electronics remanufacturing for BBB Industries, where he headed the company’s Detroit Technical Center. He also spent two years as VP of operations/engineering at Electronics Remanufacturing Company, LLC (Walled Lake, MI) and was responsible for engineering and test cell development and all production operations. Muldoon was also head of engineering at AxleTech’s Electronics Remanufacturing Business Unit (Troy, MI).

Muldoon spent over 23 years with FCA Chrysler, where he served as senior product engineer for powertrain electrical and powertrain adaptation, manager of remanufactured product development engineering, and chief engineering lead for Mopar.

Muldoon holds a BSc from Eastern Michigan University and is a member of MERA – The Association for Sustainable Manufacturing.

www.crpindustries.com

Fountain Tire exec elected to Tire Industry Association board

The Tire Industry Association (TIA) board has elected Jim Pangle of Fountain Tire as board secretary and re-elected Mike Wolfe of Southeastern Wholesale Tire to a third term as board treasurer, effective Nov. 2, 2020.

Pangle brings with him more than 40 years of experience in the tire industry. He joined Fountain Tire, in Edmonton, Alta., in 1973 and today serves the company as business development specialist (commercial and OTR). He started at Fountain Tire as a store owner servicing retail, commercial and farm tires, expanded the business into truck tire retreading and later added OTR sales, service and retreading. He later took a role with the corporation as senior vice president where he was responsible for 166 stores, the retread plants, commercial sales and mine service.

Pangle began his service on the TIA board in the mid-1990s and has participated on the Training and Education, Strategic Planning, Nominating, Membership and Government Affairs committees and most recently the Environmental Advisory Council. “I am very proud to have been elected secretary of this great association and am looking forward to working with TIA and industry leaders,” he said.

Mercedes-Benz Canada prepares for new president/CEO

Dimitris Psillakis will take over as president and CEO of Mercedes-Benz Canada in September.

Psillakis will succeed Brian D. Fulton, who after 26 successful years with Mercedes-Benz announced that in February he will be departing the company to pursue other opportunities.

Nicholas J. Speeks, CEO of Mercedes-Benz North America said Psillakis has demonstrated an impressive ability to grow Mercedes-Benz in key markets by building deep relationships with dealer partners and key stakeholders.

“Mercedes-Benz AG benefits from the strongest talent pipeline in the automotive industry and Dimitris’ appointment as president and CEO of Mercedes-Benz Canada is proof of that,” he said. “I want to sincerely thank Brian for his 26 years of committed service to the organization.”

Psillakis joined Daimler AG in 1992.

John Roth named GM global VP for customer care, aftersales

John Roth, a former GM vice president responsible for Canadian marketing, sales, and service, has been appointed the global vice president, Customer Care and Aftersales for General Motors.

He will report to Barry Engle, General Motors executive vice president and president, GM North America.

Roth will assume his new position September 1, 2020. He previously worked as president and managing director for GM’s Africa and Middle East operations, a role he has filled since June 1, 2018.

General Motor’s Customer Care and Aftersales (or CCA) business is based in Grand Blanc, Michigan, and provides replacement parts for GM vehicle brands and non-GM vehicles under ACDelco and GM Genuine Parts, leveraging a network of dealers and independent aftermarket partners for distribution.

CCA also distributes performance, functional, and appearance accessories for all GM brands around the world, while also providing a number of design and technical services during all phases of vehicle design.

Roth started at General Motors in 1991, where he served in various leadership roles in sales and aftersales. He was later appointed VP of GM Canada Marketing, Sales and Service between 2013 and 2018.

“As the leader of CCA, [Roth] will help our entire business transform as we execute our multi-brand, multi-segment EV strategy and leverage advanced technologies to improve safety and enhance the ownership experience for our customers,” said Engle.

Sonnemaker resigns as GPC group president for N.A. automotive

Genuine Parts Company has announced that Scott A. Sonnemaker has resigned from his position as group president, North American Automotive, to pursue other opportunities.

Sonnemaker joined the Company in this newly created role in February 2019.

Paul Donahue, chairman and chief executive officer of Atlanta, Georgia-based GPC, thanked Sonnemaker for his many contributions since joining the company and wished him well in his future endeavours.

“Scott’s role was created to advance the company’s global focus,” Donahue said, “and GPC has made significant progress in this area during his tenure. As a result, our talented and experienced management teams are well-positioned to build on this progress and maximize the future growth potential for our automotive business in North America.”

Founded in 1928, Genuine Parts Company is a global service organization engaged in the distribution of automotive replacement parts and industrial parts. The company’s Automotive Parts Group distributes automotive replacement parts in the U.S., Canada, Mexico, Australasia, France, the U.K., Germany, Poland, the Netherlands and Belgium.

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COMMENTARY: Jobber of the Year rewards excellence

Adam Malik — Thu, 30 Jul 2020 07:59:53 +0000

A glimpse of what is possible

Our Jobber of the Year award celebrates new approaches to industry challenges.

By Allan Janssen

The backbone of any good business is a commitment to excellence.

The company that routinely does the bare minimum required to meet its obligations will not flourish, particularly in tough times. It’s the company that always strives to exceed expectations, in every situation, that will earn the trust and loyalty of its clients.

Those are the companies we want to recognize in our Jobber of the Year and Shop of the Year issue.

We’ve been doing this for years. We put out a call for jobber stores and repair shops that have made significant changes in the last 12 months. We want our award to celebrate the successes that have materialized in the past year.

It is always gratifying to see how many companies have earned votes as the top business of the year. As a matter of fact, it is a particular pleasure of mine to go through all the nominations, read the success stories, and talk to the nominees whose unique approaches to customer service have led to unexpected rewards. These stories fill my agenda for the following year, as I call on them for advice and opinion.

As a trade publication dedicated to improving our industry, we’re always looking for good stories to tell. Stories about companies that have implemented new work systems and productivity practices that deliver customer satisfaction. Aspirational stories about surprising victories and earned success. Motivational stories about overcoming challenges. These are the stories we want to tell in our year-end issue, as we name a jobber store that has gone above and beyond the call of duty, and an automotive repair shop that stands out from its peers.

For better or worse, some businesses are running on autopilot. They’re doing business as they always have. If it’s working for them, great. If it’s not, I hope they wake up soon. Maybe they’ll learn something from the progressive companies out there that are keeping up with technology, customer preferences, and retail trends.

Maybe they’ll catch a glimpse of what is possible from the businesses of the year.

Got an opinion you’d like to share? I’d love to hear from you. You can reach me at allan@newcom.ca.

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Your chance to nominate the BEST

Adam Malik — Thu, 23 Jul 2020 14:05:55 +0000

Nominations for the Jobber of the Year and Shop of the Year are now closed.

It’s time once again to recognize the best of the Canadian automotive aftermarket with the Shop of the Year and the Jobber of the Year awards.

We’re looking for businesses that have innovated within the last year:

Programs that deliver exceptional results
Marketing efforts that set it apart from the crowd
New computer systems that increase productivity
Facility upgrades that enhance the image of the industry
Business milestones that celebrate longevity and success.

Nominations close September 30, 2020.

JOBBER OF THE YEAR

SHOP OF THE YEAR

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NTN honoured by Subaru, GM

Adam Malik — Wed, 08 Jul 2020 07:33:05 +0000

NTN Bearing Corporation of America has been awarded the Special Recognition Award – Pursuit of Excellence from Subaru of Indiana Automotive (SIA). Out of SIA’s nearly 260 suppliers, NTN was one of just 22 to be recognized for exceptional performance over the last year.

“We at NTN are honored to receive this special recognition from SIA,” said Pete Eich, president and CEO of NTN Bearing Corporation of America. “At NTN, the pursuit of excellence in all aspects of business is one of the pillars that drives our business day in, day out and receiving this honour from SIA is validation of our continued efforts.”

NTN’s manufacturing facility in Columbus, Indiana – NTN Driveshaft, Inc. – was also awarded a Supplier Quality Excellence Award by General Motors Company for the 2019 calendar year. It marks the second consecutive year that NTN has been bestowed with the distinguished honour.

Suppliers who receive this award recognition have met or exceeded a very stringent set of quality performance criteria and have achieved the cross-functional support of the entire GM organization.

“NTN is honoured to receive this special recognition from GM,” said Jim Riggs, president and CEO of NTN Driveshaft, Inc. “At NTN, quality is of the utmost importance to us and is one of the driving forces of our business on a day-to-day basis. To be recognized by GM for the second year in a row is a proud moment for the entire organization and would not be possible without the diligent efforts of our employees.”

www.ntnamericas.com

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Dana, Hella among suppliers recognized by General Motors

Adam Malik — Tue, 30 Jun 2020 07:30:35 +0000

Dana Inc. and Hella were both named 2019 suppliers of the year by General Motors.

The 28th annual awards, during which General Motors recognized 116 of its best suppliers from 15 countries, were presented at a virtual ceremony on June 24.

Dana was recognized for both its driveline technologies and powertrain cooling solutions. It is the third consecutive year Dana has received the award.

Hella Inc. was recognized for its contributions in the area of lighting and electronics.

The Supplier of the Year award winners were chosen by a global team of GM purchasing, engineering, quality, manufacturing, and logistics executives. Winners were selected based on performance criteria in Product Purchasing, Global Purchasing and Manufacturing Services, Customer Care and Aftersales, and Logistics.

Suppliers were reward for consistently exceeded GM’s expectations, created outstanding value, or introduced innovations to the company in the past calendar year.

The award ceremony was originally scheduled as a live-event to be held in March but was postponed due to the impact of the Covid-19 pandemic.

“Our suppliers play a key role in delivering the products, services and experiences our customers deserve – and these award-winning suppliers went above and beyond our expectations,” said Shilpan Amin, GM vice president, Global Purchasing and Supply Chain.

“To achieve Supplier of the Year recognition in both of the product segments that Dana supplies to General Motors is an incredible honor,” said James Kamsickas, Dana chairman and CEO. “This recognition serves as further confirmation of Dana’s commitment to differentiation through operational excellence and exceptional product technology, creating significant value for our customers.”

Steve Lietaert, President of the HELLA Corporate Center USA, said it was a great honour to be named once again a 2019 Supplier of the Year.

“Working together for over 30 years, this award highlights the team’s achievements in delivering results-oriented solutions. In these changing times, partnerships between original equipment manufacturers and suppliers will need to be stronger than ever. We look forward to being a key part of General Motors vision for the future of mobility.”

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Winnipeg tech named Auto Value’s top tech in Canada

Adam Malik — Wed, 13 May 2020 00:11:23 +0000

At the Tejas Rodeo, Auto Value vice president of sales and marketing JC Washbish poses for a picture with the Technicians of the Year from Mexico, Canada, and the U.S. From left: Washbish, Luis Alfredo Calles Rivas of Mecatec Express, Jason Meilleur of River Park Automotive in Winnipeg, and Mark Calzia of M.C. Tire & Automotive in Moline, Ill.

Jason Meilleur of River Park Automotive in Winnipeg has been named the 2020 Canadian Technician of the Year.

Meilleur was selected from five Canadian finalists, scoring highly for his training efforts and automotive excellence.

His achievements – along with the achievements of his U.S. and Mexican counterparts as techs of the year – were celebrated during a four-day visit to San Antonio Texas.

“It’s been an honor and a privilege to be considered for – let alone a winner of – the Auto Value Technician of the Year program,” Meilleur said.

Auto Value Canadian 2020 Technician of the Year Jason Meilleur and his wife talked to Auto Value Sales and Market Development Manager Daniel Moroles at Tejas Rodeo during the 2020 Technician of the Year Trip in San Antonio, Tex., March 14.

He described the hospitality of Auto Value and the city of San Antonio as second to none, saying he and his fellow winners had been treated like royalty.

The event, he said, was “a testament to Auto Value and Piston Ring’s commitment to the technician and the repair facility. My hats off to all the finalists and winners.”

The shop where he works, River Park Automotive, is an Auto Value Certified Service Center and customer of Piston Ring Service Supply.

“Piston Ring is very excited for Jason of River Park Automotive, here in Winnipeg, being awarded Canadian Tech of the Year,” said Melissa Tennant, who does marketing and events for Piston Ring. “Jason is very qualified in all aspects of his job and well-deserving of the award. Congratulations Jason!”

In addition to Meilleur, Auto Value also hosted the U.S. Technician of the Year Winner Mark Calzia of M.C. Tire & Automotive (an IWI Motor Parts CSC) in Moline, Ill.; the Mexican Technician of the Year Luis Alfredo Calles Rivas of Mecatec Express (a customer of Almex Refacciones) in Tamaulipas, Mexico; and the other U.S. finalists.

Finalists were selected by their Auto Value suppliers based on several criteria, including Journeyman/Red Seal certification, status as a Certified Service Center, training, personal biographies, and letters of recommendation.

“Every single one of these technicians are winners by virtue of being selected as a finalist from among nearly 3,800 service center locations which employ over 10,000 techs,” said JC Washbish, vice president of sales and marketing for Auto Value. “Their presence on this trip proves that they have distinguished themselves from their peers through education and training and that they’ve had a positive impact on their customers’ lives. A special congratulations to Mark, Jason, and Luis, who are all excellent representatives of the Auto Value brand.”

This training program is supported by the Aftermarket Auto Parts Alliance, Inc., program group headquarters for Auto Value.

The event was sponsored by DRiV and its program Garage Gurus. Offering onsite, online and on-demand instruction, Garage Gurus is a first-of-its-kind national training platform designed to help front-line automotive service professionals keep pace with the latest vehicle technologies.

20 Auto Value Technician of the Year finalists and winners were invited to bring a guest to San Antonio Mar. 12-15 for a finalist trip of camaraderie and fun. They enjoyed fantastic food, private tours, and a River Walk boat ride.

www.autovalue.com

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DRiV wins Auto Value Receiver’s Choice Award

Adam Malik — Tue, 12 May 2020 10:09:47 +0000

DRiV and its Monroe Shocks and Struts line has won the 2020 Auto Value Receiver’s Choice Award, presented at the Auto Care Association’s recent Automotive Content Professionals Network (ACPN) conference.

The Aftermarket Auto Parts Alliance named DRiV its 2020 winner for the company’s contributions in a variety of categories including images, marketing descriptions, product details and attributes, and timely delivery of quality data.

“Our trading partners rely on us to provide accurate, timely product information to help them deliver outstanding service at the point of sale,” said Jason Riegel, director, Americas product content, DRiV. “We are very proud and honored to accept this award from the Aftermarket Auto Parts Alliance, as it underscores the benefit of building lasting customer partnerships and the added value that comes with world-class product data and related content.”

The Receiver’s Choice Award honours organizations who specialize in accuracy and completeness of content management. Each year, Auto Value recognizes a recipient for providing high-quality content, including Aftermarket Catalog Exchange Standards (ACES), Product Information Exchange Standard (PIES), digital assets, and other customer specific formats.

www.monroe.com

www.driv.com

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Mahle wins Red Dot Award for AC unit

Adam Malik — Tue, 12 May 2020 10:01:23 +0000

Mahle has won the Red Dot Award: Product Design 2020 for its ACX 480 air conditioning service unit.

The Mahle AC service unit has been recognized for its outstanding design quality in the new “Smart Products” meta-category. The ACX 480 is characterized by modern and elegant aesthetics and its ergonomic and intuitive operating concept. Maintenance of vehicle air conditioning systems in workshops is thus up to 50 percent faster.

“Mahle has more than 30 years of experience in constructing AC service units. When designing the ACX 480, we paid close attention to the needs of workshops: simple operation and a functional design as well as a robust construction capable of withstanding workshop conditions. We are proud to have this recognized and our work confirmed with such a prestigious award,” explained Olaf Henning, corporate executive vice president and general manager Mahle Aftermarket.

Using a smartphone app, technicians can view workflows and the unit status or automatically order a service. The ASA interface on the unit and the integration of the unit in the workshop network enable fast data exchange. The large touch screen, which is standard on all units, provides the user with a continuous display of all information and programmed procedures, as well as the current status.

The service technician can continue to work on the vehicle while automatic software updates are performed in the background via Wi-Fi.

The Red Dot Design Award covers three disciplines: product design, brands and communication design, and design concept. The award-winning designs are showcased in exhibitions around the world and in the Red Dot Design Museums as well as in yearbooks and online.

www.mahle.com

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Spectra Premium wins cataloguing award at virtual event

Adam Malik — Tue, 12 May 2020 04:09:40 +0000

Spectra Premium Industries received the Gold Content Excellence Award for Web Catalogue from the Automotive Content Professionals Network (ACPN) during the 2020 ACPN Knowledge Exchange Virtual Conference held May 4-6.

The Content Excellence Awards recognize the best examples of print and electronic cataloguing in the vehicle aftermarket, based on pre-defined criteria.

“It is always an honour for us to receive this award, which rewards the group efforts of our after-sales support teams, namely the parts information management, parts application management, web development and marketing teams,” says Martin Brazeau, vice president operations for Spectra Premium. “A good customer experience begins right when users need to quickly and effortlessly find the part that they are looking for. In the current context, web catalogs are more relevant than ever, and we are very pleased about this recognition of the quality of our data and the ease-of-use of our eCatalogue on mobile devices as much as on desktops.”

Spectra Premium has been regularly rewarded by the ACPN – or by its previous iteration, the National Catalogue Managers Association (NCMA) – for catalogue content and mobile application excellence, including last year’s 2019 Gold Content Excellence Award for Web Catalogue.

www.spectrapremium.com

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BBB Industries and Hahn Automotive win Channel Excellence Award

Adam Malik — Tue, 31 Mar 2020 13:55:14 +0000

A recent collaboration between BBB Industries and Hahn Automotive has won the Automotive Aftermarket Suppliers Association’s second annual Channel Excellence Award.

The companies worked together to create enhanced inventory modeling and optimization tools to facilitate the availability of the right parts at the right time. The results impressed industry judges and earned top marks to win the annual prize, presented by Epicor.

Kim Nolan, BBB Industries’ vice president, regional sales, and Josh Futerman, Hahn Automotive’s vice president, administrative services accepted the award in a virtual ceremony at the 2020 AASA Vision Conference.

“I am excited to accept this award on behalf of BBB Industries and our 30-year customer Hahn Automotive,” Nolan said. “A special thank you to our category managers Josh McCabe and Patrick Pennington, who worked alongside John Donovan, the store inventory specialist, at Hahn Automotive. Our collaboration delivered real results!”

Futerman thanked Himanshu Palsule and Stephen Gannon from Epicor, as well as Chris Gardner and Paul McCarthy from AASA.

The AASA Channel Excellence Award was established to both recognize innovation and to encourage collaboration between suppliers and valued channel partners to drive aftermarket growth.

The winning project was one of three joint initiatives by automotive aftermarket companies selected as award finalists. The other finalists were: DRiV / Auto-Wares and NGK / XL Parts.

“We created this award to recognize innovation and to encourage collaboration between suppliers and our valued channel partners in order to drive growth together,” said Paul McCarthy, AASA President & COO. “This award encourages the right behaviors in our industry, and we congratulate BBB Industries, Hahn Automotive, and all of our award finalists for driving innovation and collaboration across the value chain.”

The 2020 AASA Channel Excellence Award Selection Committee included:

Rod Bayless, Epicor

Brian Cruickshank, University of the Aftermarket

Chris Gardner, AASA

Rick Guirlinger, Schwartz Advisors, LLC

Tony Molla, ASA

Joe Pomaranski, Pomaranski Consulting

www.aftermarketsuppliers.org

www.epicor.com

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GM wins IHS Markit loyalty award

Adam Malik — Tue, 31 Mar 2020 13:45:20 +0000

General Motors Corporation has retained its position as leader in automotive manufacturer loyalty, as measured by IHS Markit’s annual Automotive Loyalty Awards program.

The program, now in its 24th year, recognizes OEMs and brands for their leadership in customer retention. Winners were named across 15 categories.

General Motors earned the top award, Overall Loyalty to Manufacturer, with a loyalty rate of 68.9 percent.

Ford won for Overall Loyalty to Make, with a loyalty rate of 62.3 percent.

In measuring customer retention, IHS found that in 2019, with approximately 17.5 million new vehicle registrations during the calendar year, 54.6 percent of customers returned to market to purchase or lease another new vehicle from the same make they already owned. It is the seventh consecutive year of an industry loyalty rate over 50 percent.

IHS Markit recognized Toyota for highest Ethnic Loyalty to Make among all ethnic groups combined, as it led in loyalty among all three ethnic groups – African American, Hispanic, and Asian.

Lincoln topped the Overall Loyalty to Dealer category, as more Lincoln owners returned to a Lincoln dealer for another Lincoln than any other brand during the 2019 calendar year.

Tesla was recognized for Highest Conquest Percentage during the 2019 calendar year.

Loyalty is determined when a household that owns a new vehicle returns to market and purchases or leases another new vehicle of the same make, model or manufacturer. This year’s awards are based on an analysis of nearly 17.5 million new vehicle registrations during the 2019 calendar year.

www.ihsmarkit.com

www.ihsmarkit.com/automotive

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Winnipeg tech named Auto Value’s Canadian tech of the year

Adam Malik — Tue, 17 Mar 2020 13:26:58 +0000