Cloud shop management system Tekmetric and customer relationship management Shopgenie announced the two companies have merged.
This partnership is set to deliver an all-in-one platform for shop owners across the U.S. and Canada, merging operations management with advanced customer service tools to drive business growth and improve customer experience.
The move could elevate Tekmetric to “unicorn” status — a milestone for companies valued at over $1 billion. Together, the platform aims to give shop owners control over operations, communications and customer engagement from a single interface. Combined, the two companies have a customer base of more than 10,000 shops.
“This combination sets a new standard for efficiency and customer experience in the industry,” said Sunil Patel, founder and CEO of Tekmetric. “At Tekmetric, we are committed to providing shop owners with best-in-class tools to manage and grow their businesses.”
He further praised Shopgenie’s ability to use technology to solve shop owners’ challenges.
“Together, we are building an all-in-one platform that empowers shop owners to attract, retain and serve customers more effectively, driving long-term growth,” Patel added.
Over the next several months, the companies will combine features into a unified system with streamlined access: One platform, one login, and a single contact number for all customer communications. Shops will continue to be able to access Tekmetric’s 70-plus integration options, while Shopgenie maintains support for other shop management system integrations.
Image credit: Depositphotos.com
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